We stayed here as part of a large state-wide conference. Next year we will stay elsewhere and commute for the meetings. At check-in the staff was almost overly friendly, but it went down hill from there. As we exited the elevator on our floor we noticed the carpet needed vacuuming - it appeared that there had been a party of some sort - glitter, pieces of paper, etc. all over the hallway. We checked in on a Sunday afternoon and the hall was not "cleaned" until Tuesday. I put that in quotes as only about 80% of the carpet was actually in contact with the vacuum. There was an orange m&m just outside the elevators that was still there when we checked out on Wednesday (we named it Mort). The room itself was not filthy, however areas under the desk and close to the bed hadn't seen a vacuum in ages. There was enough dust on the one foot deep windowsill to write in (I did "DUST ME PLEASE!)
The beds were very soft. Some people like soft, but each bed had a distinct divot on one side, making it hard for two people to share the bed. Oh, and they never really make the beds...just pulled the covers up and tucked them in (the fitted sheets don't come close to fitting), so by day three the blanket was totally untucked at the bottom and about 6 inches from the end of the bed! Come on!
All this might have just made us laugh. But Wednesday morning at 8:05 we were awakened by a loud "knock...knock...knock...HOUSEKEEPING!" On several doors close to us and our own. No, checkout time is 11:00. DO NOT wake up your guests at 8:00. We have stayed in literally hundreds of hotels on business and NEVER have we been awoken at 8 A.M. by housekeeping! Also, when we did leave the room half hour later for breakfast, the "clean" sheets for our room were set on the dirty carpet outside the room! YUK!
It is not quiet either. Doors squeak (a bit of WD-40 would help) and slam shut loudly (also a cheap fix - a bit of weather stripping would help).
Security is another matter. Arriving at our room after a meeting we found the door propped open and the housekeeping cart parked outside. It was a full hour before they returned to finish the room. If we had not returned, our room would have been open all that time leaving our belongings available to anyone who wished to take them.
Crowne Plaza, you may have recently re-done your rooms, but your housekeeping may end up being your downfall.
- Official Description (provided by the hotel):
- The Crowne Plaza Hotel - Springfield is beautifully decorated with a blend of classic and modern style. This guestroom is designed to meet the changing needs of today’s modern business and leisure traveler. Guests can get down to business or unwind in our appointed accommodations featuring 42” flat screen televisions with premium cable, refrigerators, and complimentary Wi-Fi. We are conveniently located directly off Interstate 55/72 and historic Route 66. The hotel is near the World Headquarters for Bunn-O-Matic Corporation, Illinois Department of Transportation, and the Illinois Secretary of State office complexes. The Crowne Plaza-Springfield is also just minutes away from Springfield's historic Abraham Lincoln sites, including the Abraham Lincoln Presidential Library and Museum. To take care of your professional needs, we have a complete Crowne meetings department that can handle meetings from 10 to 2000. Join the Crowne Plaza - Springfield for breakfast or lunch in our Long 9 Dining Room or relax with a cocktail in the Long 9 Bar and Grill. Try your luck at Regal Slots located inside the Long 9 Lounge! The Crowne Plaza - Springfield also is proud to offer Starbuck's Coffee in our Lobby Harvest Café. Playtime is covered by our 14th floor with an indoor pool, fitness center, whirlpool, sauna and sundeck. ... more less
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- Also Known As:
- Crowne Plaza Springfield Hotel Springfield
- Springfield Crowne Plaza