This hotel has great 5 star potential. Good room amenities, on site restaurant, excellent gym, business center and excellent customer service like Jennifer at the restaurant. The manager is five star you will see he cares and is dilligently working to improve.
The biggest issue is Housekeeping is below standard but everything else wonderful.
No issues like bed bugs just the potential for stained sheets.
This is like from soda or splash of coffee. I believe the issues rest with rooms with double beds. The made may change one side but not both thinking no one slept there.
If the room is done right you will love the location, amenities and even the service. Contact the GM and I promise you he will address it. I know from experience.More