The hotel is comfortable enough including the annex rooms, which as others have pointed out, are extremely small. Our plans did not involve spending much time in our room so their size was not an issue. We did enjoy time spent sitting out by the pool. We found the 45 minute bus trip to Venice to be very easy and convenient.
It was our booking experience that left a sour taste. their website cancellation policy begins by stating that "the reservations can be canceled without penalty". Lower down it states that a not refundable rate is not refundable. However, the availability page does not indicate that you are being offered a non-refundable rate. So we made the mistake of making a non-refundable booking when we didn't intend to. This was realized within 30sec of receiving the confirmation email and a change was requested a minute or two later but was steadfastly refused even when the reason for our mistake was explained. At the end of our stay the manager still refused to accept that his position was in any way unreasonable.
The booking was made several weeks ahead of the arrival date and rectifying what was clearly a mistake by the customer would surely not have been especially costly. Their intransigent response, on the other hand, suggests a rather disappointing attitude towards customers.More
- Free Wifi
- Free Parking