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“The Staff”

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Sheraton Atlanta Hotel
Ranked #39 of 173 Hotels in Atlanta
Certificate of Excellence
New Albany, Indiana
1 review
“The Staff”
Reviewed 20 February 2012

From the moment we checked in til the second we left, the staff at the Sheraton went out of their way to make us feel welcomed, cared for, and less stressed. From the front desk to the bellman to the valet personnel to the deli and restaurant workers to housekeeping and anyone you would meet in the hallways, you were always greeted with a huge smile and "is there anything I can get for you?" So friendly so above board in everyway...I just cannot say enough about them. I travel alot and have never encountered this from every single person at a hotel! Impressive...thank you!!

Room Tip: Great location to the convention center...20 minute walk
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  • Stayed February 2012, travelled on business
    • Value
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Helpful?
Thank CynthiaH157
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 21 February 2012
We are thrilled that you enjoyed your stay with us so much! The entire staff works very hard to take care of all our guests and it's great when they are recognized for their efforts. Thank you and safe travels!
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  • Value
  • Cleanliness
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Los Angeles, California, United States
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 February 2012

Love this place--wonderful space, excellent staff and amenities!

If you appreciate top-notch service coupled with a great value, and want to be close to where the downtown action is, you will be happy choosing the Sheraton Atlanta.

This being my first time in Atlanta, it began with a less than satisfactory experience at the W in Buckhead (do not go there it's extremely overrated and twice the price!).

I was lucky to find this treasure of a hotel. From the friendly and experienced staff, hotel ambassador extraordinaire Erica Thomas, and manager Marija Ramljak , who made me feel at home and special from minute one, the overall experience was two thumbs way up!

Excellent breakfast buffet, and they also have a lunch and dinner that I did not get to try. Food is great--the omelets by Chef Kelli are the best I have ever had at a hotel, period. Beds are heavenly, rooms are updated with 32" flat screens. My 12th floor room had a mini balcony and I could actually open a small door to get REAL air!

Interesting high-ceilinged atrium pool area, 24 hour gym has mostly cardio equipment. All staff are more than eager to help, which is an understatement. I am picky when it comes to environment, and while Sheraton Atlanta lacks the high towers of surrounding hotels, the WOW factor is in the total experience.

*Make sure you sign up online as a Starwood Preferred Guest before booking-go to Starwoodhotels.com. It's free and you get some perks such as the free breakfast buffet, and points that add up for more perks.

Note: ATL parking will cost you at most hotels. The parking here is currently $22 per day for self-parking. Only slightly less for partial day. The W was $32 per night valet only. If you want a short term, hourly parking go across the street to parking structure or nearby lots.

Have fun!
KNoelle from Los Angeles, CA

Room Tip: Tower 2, goes up to floor 12. Skyline view of some buildings. Try to ask for view of downtown skyscr...
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  • Stayed February 2012, travelled solo
    • Value
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Helpful?
1 Thank KalinaNoelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 21 February 2012
It sounds like you really enjoyed yourself and that's what we love to hear! We will let Erica, Marija and Kelli know that you mentioned them by name and thank them for taking care of you. We truly appreciate that you stayed with us and hope to see you in Atlanta again soon. Safe Travels!
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Level 4 Contributor
40 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 February 2012

Service is good here and the property is decent. Rooms are small and a bit dated, but still SPG comfortable. Location is pretty ideal to downtown and also quick access to midtown without having to hit any traffic.

Service was fantastic, but other than that, the property is dated with minimal amenities. Got a great deal through Priceline's name your own price, so it was worth the stay, but I'd never pay more than $125 a night for this property (and that's a stretch).

  • Stayed September 2011, travelled as a couple
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Helpful?
Thank WeLoveMangoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 21 February 2012
It sounds like you had a nice stay with us and we appreciate that you thought the service was fantastic. It's unfortunate that you didn't like the $20 million renovation we completed just two years ago. Most of our guests really like the new guest rooms and all our amenities, such as the complimentary Sheraton Fitness Center powered by Core Performance as well as the heated pool and hot tub located in the 1/2 acre Garden Courtyard complete with a fully retractable roof. Our Social Level, located on the third floor, is always a hit. The Link provides complimentary internet access and computers as well as three restaurants to choose from. Those are some great amenities! Safe Travels.
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Athens, Georgia
2 reviews
Reviewed 19 February 2012

My girlfriend and I stayed there before she left for the airport the next day. We arrived tired and not wanting to walk to dinner so we hit up the deli on the 3rd floor. Good selection of food and the lady even gave my girl chicken for her salad that didn't have it. Next day we walked to Peachtree Mall for lunch and then to Centennial Park. The place was close by but nicely out of the way. I'd stay there again if the price is right. They even gave me another key card to get out of the parking lot when I somehow lost mine. Very friendly workers top to bottom who welcomed me as soon as I walked in.

  • Stayed February 2012
    • Value
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Helpful?
Thank AthensGeorgiatraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 21 February 2012
We are really happy that you and your girlfriend enjoyed your stay with us. Thanks for the kind review and the great scores. We'd love to see you back again soon. Safe Travels!
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Edmonton
Level 5 Contributor
81 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 18 February 2012

It was a comfortable hotel however the rooms are smaller than I had thought. Was here for a Microsoft Conference and it was somewhat close to the convention centre. The service and people were very friendly which was a plus. The rooms are clean and the beds are comfy. The business centre was very helpful for printing out agendas for the conference.

  • Stayed May 2011, travelled on business
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank ShaunEdm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dsenden, Director of Sales at Sheraton Atlanta Hotel, responded to this review, 21 February 2012
Thanks you for the nice review and the compliments to the staff on our service. We appreciate the kind words and hope you'll join us again soon. Safe Travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Atlanta Hotel

Property: Sheraton Atlanta Hotel
Address: 165 Courtland St NE, Atlanta, GA 30303-1750
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Atlanta
#15 Family Hotel in Atlanta
#15 Romantic Hotel in Atlanta
#17 Luxury Hotel in Atlanta
Price range (per night): $172 - $402
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Number of rooms: 763
Official Description (provided by the hotel):
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton

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