When you look for a special and differentiated property and you find yourself in such a magnificent castle surrounded by a breathtaking landscape, you also expect other elements; let’s say a certain approach and attitude to match.
Unfortunately, the hotel Castell d'Empordà lacks above all sense and sensibility.
As a start, it does not have a clearly defined marketing approach and targets indiscriminately the most various segments of customers: fully equipped cyclists, weddings, families with noisy children (happily unwatched in the swimming pool), corporate events and also, those looking for well-hidden gems in historic surroundings.
The common connection that hotel guests wait to experience with members of the hotel staff in these “boutique hotels” is also impossible. Most of the staff is made up of inexperienced students with an unfortunate lack of training. What’s more, they can’t even speak the local language..so good luck if you plan to ask them about local recommendations.
We weren’t looking for a fashionable hotel with rose petal baths or private individual plunge pools, but besides the building itself, we expected an overall pleasant experience.
I can’t wait for this hotel to be managed professionally by an established chain so it can finally develop its own recognizable flavor, as it deserves. One more tip: the Drac restaurant headed by executive chef Robin Blaauw is worth more than one visit. I am sure he will transform himself into the Swan he really is… somewhere else.More
- Free Wifi
- Breakfast included