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Reviewed 7 October 2020

This is my second time at this hotel and it never seems to fail for the entertainment around the pool and during the evenings. The Bar staff are lovely and friendly always smiling. Would recommend this hotel if you have children as there are children’s pools with slides.

Date of stay: October 2020
Trip type: Travelled with friends
1  Thank Antoniaholden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Telmessos Hotel, Müşteri Hizmetleri / Ön Büro at Telmessos Hotel, responded to this reviewResponded 2 weeks ago

Dear Antoniaholden,

Thank you for your fabulous review !

We are very pleased you enjoyed your stay with us.

Thank you also for highlighting some of our staff – they all try hard to make everyone’s holiday memorable.

We hope to see you again near future too.

Best regards&wishes,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2020

It’s my second time at Telmessos and again I can’t fault the hotel. The staff are lovely, nothings to much. The entertainment team make sure you’re having a good day everyday. The rooms are clean, and there’s loads of variety for food.

Date of stay: October 2020
Trip type: Travelled with family
1  Thank afranklin2507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Telmessos Hotel, Müşteri Hizmetleri / Ön Büro at Telmessos Hotel, responded to this reviewResponded 2 weeks ago

Dear afranklin2507,

Thank you for your fabulous review !

We are very pleased you enjoyed your stay with us.

Thank you also for highlighting some of our staff – they all try hard to make everyone’s holiday memorable.

We hope to see you again near future too.

Best regards&wishes,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2020 via mobile

It was my first holiday to Turkey. The hotel team were amazing and ensured a safe arrival to our rooms. The entertainment team were brilliant and ensured everyday something was done to keep us occupied. The music was brilliant and was such a lovely experience. The food was nice and the snack bar was brilliant for 3 year old who can be fussy.

Would definitely recommend and will definitely be returning.

Date of stay: October 2020
Trip type: Travelled with friends
1  Thank Abigailayling95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Telmessos Hotel, Müşteri Hizmetleri / Ön Büro at Telmessos Hotel, responded to this reviewResponded 2 weeks ago

Dear Abigailayling95,

Thank you for your fabulous review !

We are very pleased you enjoyed your stay with us.

Thank you also for highlighting some of our staff – they all try hard to make everyone’s holiday memorable.

We hope to see you again near future too.

Best regards&wishes,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2020 via mobile


31/8 - 14/9 2020
We have travelled aot to Turkey previously, this review is honest to our findings in this difficult time we were grateful to have a holiday this year
Location
excellent, close to the main town on the edge of hisaronu up a steepish hill. Surrounded by pine trees
Hotel
spacious grounds, choice of 2 main pools plus children's pool with shallow depth and play equipment with smaller water slides
3 larger slides open 2hrs during the day ( plenty of time to be honest)
We travelled 8 in a family group 2 rooms, both booked as 2 bedded family rooms, on arrival one was correct the second was a single room with 3 beds and a cot, not as booked - hotel refused to change the room, this left a tainted taste
love holidays rep less than useless for assistance.
The 2 bedded room was excellent, the 1 bedded room was dismal.
Putting this aside, the majority of the hotel staff were friendly
Snack bar during the day was fine
Breakfast usual Turkish fare
Fresh ommlettes on offer
Shame the pancakes were precooked and cold
evening meals, we lasted 4 days then ate out as it became instantly repetitive
(though as expected for 3 star quality) with the exchange rate so good it was better to pay for freshly cooked food rather than suffer like warm bland hotel food
Most areas clean, rooms did suffer lack of daily cleans I think the cleaning staff work hard but are under staffed
( as long as we had towels and loo roll we were fine)
Entertainment as expected, low key and lacking
Turkish dancers were the highlight
Do not have great expectations as some reviews suggest
This is an average 3 star hotel
Food is not as good as previous experiences in turkey
Sunbed wars are rife you will in general have to get up early to secure your spot.
best tested as a b & b and expect to eat out after a few days in the evening
overall we enjoyed the 2 weeks we were there
Good luck

Date of stay: October 2020
Trip type: Travelled with family
1  Thank kev m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Telmessos Hotel, Müşteri Hizmetleri / Ön Büro at Telmessos Hotel, responded to this reviewResponded 2 weeks ago

Dear kev m,

Thank you for your lovely review.

We are always looking for ways to improve our service, and insights from our guests experiences really help us keep our focus on what's important.
Thank you once again for your comments and we look forward to welcoming you back at Telmessos Hotel in the near future...

Best regards&wishes,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2020

Arrived 21 Sept 2020 as our hotel we had booked was closed as we had been here for a spa thought it was lovely so we read reviews on here and saw mixed reviews thought well its a break after being on the front line since March.

Arrived suitcases sprayed and disinfected on arrival and temp done and checked in and taken to our room 205.

Room was large had a large wardrobe and shelves plenty of storage.
Aircon was good strong
Small balcony with 2 plastic chairs and a small table and an ashtray.
The bed was double and very comfortable.
Flat-screen tv in the room.
The bathroom had a massive walk-in shower which was amazing.
Clean towels and an amazing cleaner you definitely knew it was cleaned daily smelt so fresh.

Staff were friendly and very accommodating even the cleaning staff was amazing.
The Hotel itself was situated a 5-minute walk to Hisaranou town centre down a steep hill coming back up was a hike.

The hotel is split into 2 different parts, divided by crossing the road but is a crossing.
The hotel across the road is lovely pool was large and clean and had a bar and pool table. People had bought lilo etc and left them behind for others to use which was good.
Sun loungers are a major problem in both parts of the hotel. Some were broken in places and they had a storeroom with loads of sun loungers lot broken but not enough beds for around the pool when you tried to get one.
I asked a member of staff who got a lady called Fatima to fetch us some and she did and we were thankful.
Each day was sunbed wars even thou management had put signs up everywhere about not leaving towels on the bed to keep a lounger they still did I never seen any be removed they had towels on from after 6am.
Quiet pool same problem but staff got us some when we needed so we went to quiet pool most days.
Kids pool and slides the slides was only open certain time for a short period, thou the food at the kids pool snack barwas lovely.

THE FOOD: I had to complain to Jet2 rep Tyler he was amazing I complained the food was cold and I mean cold. I was able to lift pasta sauce with my bare hands when it spilt. Said no one had mentioned it to him. He took notes and said he would speak to management. After that, the food was warmer and staff more hands-on even understaffed a little some staff was doing 2 or 3 stations but the food some days it was like someone just emptied the contents of the freezer to run it down. Lot of people started to eat out as did we sometimes as the food was hit and miss, last hotel we never had to miss a meal but every hotel is different.
One day they would take your temp before entering restaurant then next day not staff seemed out of thier depth and overwhelmed at times as hotel was very busy first week we was there. 2nd week was more quiet staff was good this week as was the food. It was strange as they had an outdoor grill with 2 chefs and everynight you had to go ask what they was cooking. One night at 7pm no pizza or chips or anything was ready chef was doing his nut. Overall could be better maybe plan a menu so thru the day people can see whats for dinner just a thought. Staff served you and all masked up.
Bar Staff amazing and very patient some pourede bigger measures than others they even got to know your order lol.
Shop onsite over priced double price to everything on the strip.
They have a free bus to Green Park Beach rubbish place but each to their own this is only my review and my wife.
SAFEBOXES - these are at reception to the left and had 24hr camera security on the boxes.
Lovely hotel lovely staff lovely area only thing letting this hotel down for us is the cold food and poor choice of menu, bar could do with better drinks in it and include more in the all-inclusive like cocktail of the day etc. but it done us for our holiday and would we go back here, yes as long as food and temp control of food changed dramatically but for price we paid we enjoyed our stay.
Music at the large pool was very loud even into the evening and we were on the back of the hotel it was still very loud. Quiet pool some people was playing their own music bit loud few people reported this to reception.

Room tip: Very steep hill from strip to hotel, quiet side pool is better stay
Date of stay: September 2020
    • Location
    • Sleep Quality
    • Service
Thank Tommy_Belfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Telmessos Hotel, Müşteri Hizmetleri / Ön Büro at Telmessos Hotel, responded to this reviewResponded 2 weeks ago

Dear Tommy_Belfast,

Thank you for your lovely review.

We are always looking for ways to improve our service, and insights from our guests experiences really help us keep our focus on what's important.
Thank you once again for your comments and we look forward to welcoming you back at Telmessos Hotel in the near future...

Best regards&wishes,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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