We stayed from 23rd September for 15 nights. This was our first time to the Orka Hotel & waterpark and unfortunately I have to say this will be the only time too. As a whole aspects of the holiday were brilliant but too many things accumulated to make it so we wouldn’t want to return in future, this is my 3rd time to Turkey and 12th time staying an all inclusive so I’ve had varying degrees of experiences, I don’t go out expecting a 5 star treatment. I would have to rate this hotel as my 2nd least favourite up to now.
Good parts - staff were friendly and really helpful as a whole, the rooms were clean upon arrival, check in was quick, few things in the room that were free like a safe, slippers, etc, there's free Wi-Fi all over the hotel, is spotty in places but overall pretty good coverage, plenty of nearby shops if you find yourself short of anything.
Bad parts – when we booked the holiday it was sold as “hotel & waterpark”, but in reality it’s a hotel with free access to a waterpark located a taxi ride away, the hotel does provide a free bus transfer to the waterpark between certain times. You have to pay for everything in the waterpark as your all inclusive doesn’t extend to the park, when you arrive at the park you have to add money to a wrist band to pay for things which is a good idea, but if you use a card to put money on it you don’t get back anything that’s left on the band, pay with cash and you will get the remaining balance back. The prices aren’t overly cheap in the park, I blew through £60 on few burgers and drinks for 4 of us. Some of the park was closed for maintenance and a lot was still under construction, they are making the park considerably bigger for next season or so I was told, but as it stands after having just short of 4hrs in the park the kids were ready to leave, and they weren’t bothered about going again.
The hotel rooms weren’t cleaned often enough, we were out of the rooms from around 8am-4pm everyday, I only had my room serviced 4 times in a 15 night stay.
The food was OK but was hardly ever served much hotter than luke warm, and became repetitive very quickly, everything in the hotel is repeated weekly, the pool snack bar never changed.
Entertainment during the day was none existent, the hotel employed 2 entertainment staff but for what reason I have no clue, they came and turned the music on at 10am and never saw them again after that until they did the kids evening disco from 9pm-9.15pm, they played the same 5 songs every night for the kids to dance to with them, then that was the kids entertainment over and the adult one began at 9.30pm for about an hour, the entertainment wasn’t bad and the female vocalist they had singing on a Friday was brilliant, but again this is repeated weekly. Nothing happens during the day, at all, was told upon booking this was a hotel with activities for all the family, clearly not the case out of the school holiday so be prepared to make your own fun for most of the time.
The rooms were quite small and not divided up, 6 of us were split up over 2 rooms and both rooms just had 3 single beds in them, privacy was fun with 2 teenage boys. On a separate note too the electronic key cards they give you for your rooms are rubbish, stopped working all the time and needed to be recoded at the main reception
Upon checkout I was hit with a bar bill that wasn’t mine, if you order premium drinks at the bar they just ask for your room number and sign the bill, when I challenged my charge the bill was produced and it was clearly not my signature on it which I proved to the receptionist from my driving license, she called a manager and he became quite harsh with demanding I pay the bill and was being unreasonable and wouldn’t listen to me, I wasn’t in a position to stand there and keep arguing with him as we had to set off to the airport so cleared the bill and left, be very wary of this as you could find yourself with a bill that isn’t yours with staff unwilling to help, they clearly do not have a proper process in place to make sure you don’t get charges to your room that isn’t yours!