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Reviewed 16 April 2016

Having spent two weeks here, at the Ibis Macae, with a few more days to go, I am very pleased! Ibis is a budget hotel with simple expectations for creature comforts, but kind, helpful staff can make such a difference in a long stay. The breakfast is reliable and fresh, with good coffee. Evening, weekday buffet dinners are varied and freshly prepared. The highlight, truly is the staff...from Reception, to the caring folks in the "Ibis Kitchen" both morning and evening, and the hard working room cleaning staff. I do not speak Portuguese, and do not expect others to speak English, as I do, but when absolutely everyone tries to welcome and communicate with this visitor, it is much appreciated. There are building repairs ongoing, but they seem to have been carefully scheduled to minimize guest discomfort. Would I stay here again...YES!

Date of stay: April 2016
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank Terril B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisMacae, Manager at Hotel Ibis Macae, responded to this reviewResponded 9 May 2016

Dear Elisabeth,

Thank you very much for your review on Trip Advisor. It is really pleasant for us to see that you had a nice stay and that you enjoyed being with us.

I already shared your comments with all my staff and they felt really happy to see that they were able to make your stay as nice as possible.

We hope to see you again in ibis Macaé and you will be very welcome.

Best regards.

Linda Boucher
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2015

This Ibis is well located, right in the center of Macaé and within a walking distance to the beach. It is the best price you will find in the city, since everything there is expensive (oil city). The hotel is currently under a renovation process, which was much needed. Some floors are already done and it is much better than before. It is a good cost-benefit. Breakfast is good, although it is not included in the diary price.

Date of stay: April 2015
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Mariana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisMacae, Gerente geral at Hotel Ibis Macae, responded to this reviewResponded 29 May 2015

We very much appreciate your comments regarding your stay at the Ibis Macae.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2015

The rooms are remodeled, with hard surfaces and NO carpeting. It smells much better than carpeting. The hotel is one block from the beach. It is a clean, long sandy beach with medium coarse sand. The food at the hotel is mediocre (except for breakfast) but there are other restaurants nearby within walking distance. There were a couple people at reception who spoke some English.Not luxury but okay accommodations.

Room tip: Ask for a room with ocean view.
Date of stay: March 2015
  • Trip type: Travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank 446angelaq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisMacae, Gerente geral at Hotel Ibis Macae, responded to this reviewResponded 1 April 2015

Thank you for taking the time to tell us about your experience at the Ibis Macaé. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Bruno Bento

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2014 via mobile

Staff are very nice but the hotel needs an urgent renovation.. The room smell like mold. The breakfast is a good deal... Very cheap and they serve from 4 am thru mid day. The towels and sheets are very clean and smells good and they have a lot of free parking lot. The hotel is close to a lot of good restaurants at the beach.

Date of stay: December 2014
1  Thank Tonhão R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2014

One shampoo and soap, exactly as all other Ibis, location is good, you can walk to the beach restaurant area with several good options. If you don't ask they will not recognize you merbership status, as all other Ibis.

Date of stay: July 2014
Trip type: Travelled on business
1  Thank andreo124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisMacae, Gerente geral at Hotel Ibis Macae, responded to this reviewResponded 4 October 2014

We are pleased to receive your comments about your stay at the Ibis Macaé. Your opinion is very important for us in order to improve our services.

The ibis budget brand is internationally recognized for its quality services coupled with excellent cost/benefit relation and its always strategic location, allowing competitive rates.

tks

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