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3 - 8 of 354 reviews
Reviewed 9 March 2017

Loved the hotel, I was in a big suite, with a wonderful view, but even the regular rooms are big enough. Staff very good , in a perfect location, walking distance to the historic center. Loved the breakfast loved everything...

Room Tip: Have to pay attention to the stairs
  • Stayed: February 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank BlancaBrasil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando D, Gerente at Itapemar Hotel, responded to this reviewResponded 17 May 2017
Google Translation

Caro Sr(a).

Muito obrigado por sua avaliação do Hotel Itapemar, ficamos muito satisfeito com a mesma, ela é uma recompensa para nosso trabalho.
Esperamos nos ver outras vezes em Ilhabela e no Hotel Itapemar. Qualquer necessidade que tiver terei muito prazer em poder atende-lo particularmente.
Atenciosamente
Fernando de Alice
Hotel Itapemar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2016 via mobile

Welcoming staff, great localization near downtown Ilhabela, beach front with a nice swimming pool, delicious food and generous drinks. Very clean, spacious and comfortable apartments. No words to describe the Breakfast, simply amazing!!

Stayed: December 2016, travelled as a couple
Thank Victor N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2016

This is my favorite Hotel in Ilhabela because of its location (walking distance to the city center), because it´s right in front of a calm beach, has excellent service, good wifi, great breakfast, excellent areas for adults and also for children, and also I love the orchids they have in several of the trees in the property.

Room Tip: Standard room - Second floor facing the gardens and not the parking lot. Luxury room, the one on the right... more privacy.
  • Stayed: February 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Alan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2016

Room:
Nice Room, clean, secure, main issue is that the curtains are see through, so at night people outside can actually see through your curtains into the room when they walk by.
Hot water didn't work in the shower and pressure was spluttering, so my wife was walked upto a room on the far side of the complex to take a shower on the morning we were attending a wedding to have her shower. Not good enough in my opinion for a room charging such a high price, not to have running hot water coming to the shower.

Location: Close by to the main village, could walk in 8 minutes and find bars, restaurants, coffee shops local church and shops. Beach across the street from hotel.

Amenities: Beautiful rooftop pool with view of the water. Pool was nice and bar beside pool. Tennis court on site was in good condition. Nice bar at the hotel right at the front with lovely outdoor area facing out to the water. Great place to relax with a drink. Wifi never worked in the hotel, extremely poor wifi which in this day and age makes no sense. the only place wifi seemed to work is in the bar, which compels you to buy a drink there if you go to use the wifi. Better wifi should be available in the rooms.

Service:
Upon check in we were never told anything about bar and restaurant options on site, times of available meals, or any other hotel amenities available. Everything we found out was through waling around the property. Check in was basically "Name? ID? Here's your key". Not very hospitable.
On the morning of the wedding we were attending, we gave in some shirts to be ironed and they said that they didnt want to iron them. My Brazilian wife had to speak to them sternly in Portoguese to convince them to iron the clothes. Cant understand the issue, when they advertise laundry facilities in the room.
On the morning of checkout, we were presented with our bill for the laundry and we asked about a discount for the inconvenience of having to go to another room in order to shower and were told that there would be no discount for this. We were quiet angry about this and mentioned that we had no wifi and no hot water and were quiet upset, the receptionist then said that he would discount is a bottle of water from the minibar!! Really??? a bottle of water??? To make this even worse - WE NEVER EVEN HAD A BOTTLE OF WATER FROM THE MINIBAR!! In general, hotels have a concept called SERVICE RECOVERY, where by they try to make up for bad experiences for guests. The service recovery at this hotel does not exist and we never once even got an apology!!
Bar - drinks got charged to my room without me being asked if I would like to pay with cash, credit or room charge. My intetion was to pay with cash and this was even in my hand as the barman gave me a room charge sheet to sign. I recommend staff ask method of payment in future!

Standout staff members: None really stood out and left a lasting impression! Maybe one young guy who seems to be there just to help with luggage works hard, quiet guy but very helpful and humble.

In conclusion, a lovely area, lovely building, but service seriously lacking! This hotel is more interested in $$$$$$'s than good service!!

  • Stayed: November 2016, travelled with family
    • Location
    • Cleanliness
    • Service
Thank siskaholic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2016

The hotel is amazing. It's very beautiful and it is in front of the sea. It is near than the village, where you can find many restaurants. Don't be afraid to choose Itapemar Hotel for your next vacation. I rally approve it for everybody who likes to be in the paradise.

Room Tip: clean, wonderful
  • Stayed: November 2016, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank Gabriel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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