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Hotel Andaluz
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Reviews (1,463)
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All reviewsconrad hiltonhistoric hoteldowntown albuquerquetapas restaurantrooftop barvalet servicenew mexicobeautiful lobbyconvention centercorner roomsmall roomwonderful hotellobby areacoffee makercentral avenueup to dateold town
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Reviewed 4 weeks ago

This is a historic hotel in that it was built by Conrad Hilton in 1939 to service tourist traffic brought by the railroad. It has undergone several renovations to bring it up to modern standard, most recent in 2009 when it became the Andualuz. The location is adjacent to the convention center and Old Town so there is a lot walk-able around it. The lobby is in the old SW style and hosts jazz groups for the weekends. With an expansive floor and many alcoves set up for small group entertaining it is a very welcoming space during the day and evening. There is also a rooff top bar but we did not go there so can't report on it. The room was spacious and comfortable the bathroom arrangement was a bit unusual probably as a result of conversion to on suite vs the 1939 standard (down the hall). Staff was friendly and helpful.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank pdxworldtravler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

This hotel has really nosedived since my first times staying here. For instance, this hotel had NO WATER when we arrived. Then didn't have it for a 2nd day b/c their shipment had not come in. Yes, a hotel in the desert had no water. They didn't bother to take the initiative to go to the grocery store and buy some.

That is a glaring gripe, however let me describe the process in a chronological fashion.
Flying in from the east coast, I arrived at approximately 10pm. There was one check in staff who didn't even acknowledge my guest and I had arrived. For 15m she was on the phone while we waited, simply staring at her. No, sorry one moment please, or putting the phone on hold to check in guests - she simply ignored us.

Second, we ordered room service (which was not bad to be fair) for breakfast. The tray sat in front of the door for 2 full days.

Lastly, the front desk staff with the exception of one gentlemen seemed to not really care if guests arrived, fell down the stairs, jumped out the window or were lying dead in the courtyard. It really was odd to experience such a lack of customer service at a hotel that at one time was a great boutique.

The interior is still relatively beautiful, although the rooms are desperately in need of a facelift.

Truth be told it pains to write this review considering the good experiences I'd had previously. What this hotel seems to be suffering from is absentee or non-caring ownership that is reflected in its management. That and a staff trained w/ a bare minimum style of service.

  • Stayed: May 2018, travelled on business
    • Location
    • Rooms
    • Service
1  Thank colinrogero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 weeks ago

From the moment the valet takes your key (no self-parking) and you walk through the doors, you will be glad you chose Andaluz. Beautiful lobby with exquisite glass panels at one end. Comfortable seating. Great service from check in through the entire stay. Classy without being pretentious. Quiet, comfortable room. Did not dine in as there were so many restaurant choices nearby. One block off of old Route 66 and many shops. Easy access to Old Town. A definite step up from a "generic" hotel experience. Two thumbs up!

  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank Kenster1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

This is a very cool hotel that was an early Hilton. The art and design of the common areas is not to be missed. The room was comfortable-good shower pressure, comfortable bed. The restaurant served a lovely breakfast. I would have given 5 stars except after we received our car back from valet parking the drivers leather seat had a tiny rip in it (not from either me or my date). We did not notice this until we were far away from the hotel heading towards the east coast later in the day when we stopped for lunch.

Stayed: May 2018, travelled as a couple
Thank DavidSta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2018

The hotel is beautiful and luxurious. The service is fantastic, and the tapas restaurant is world-class. The chef just won best chef in New Mexico. Bed was very comfortable, and little things like the lighting, toiletries and wifi were all a cut above. I loved the original artwork around the hotel.

I asked the hotel to mail some boxes for me, and when there was some human error with the packages, the hotel manager stepped in and solved everything the same day, and comped the postage for my boxes. Excellent service!

Room Tip: When this 1939 hotel was remodeled, they refigured the rooms so they are all spacious and modern.
  • Stayed: April 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank MargaretBW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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