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“5 for Lisa & HER customer service, 1 for issues and owner's response... average = 3”

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Della Terra Mountain Chateau
Ranked #7 of 20 Estes Park B&B and Inns
Certificate of Excellence
Reviewed 7 November 2017

We attended a wedding at Della Terra. We booked a cabin as did most of the bride's side families. We ended up staying 1 night in Fall River Cabin & 1 night in Star Dance Night Skies suite. To compare current prices, I checked the website - the first available to both is Fri 12/29 at $255 and $400 respectively. For the $145 difference, you get... breakfast (set menu - single option), daily housekeeping, body wash, shampoo & conditioner (vs "conditioning shampoo"), make-up remover pads, a bathtub, multi-heads in the shower, less flat pillows, and perhaps amenities not provided in our suite-as-compensation situation. The cabins are nice. Ours was a queen bed (all beds appear to be memory foam style without box springs) in a main room with an entry seating area and an efficiency kitchen. The bride's parents had a cabin with 2 queens in a separate room providing more social area in the main space. The main building's suite was, to be brutally honest, a huge bathroom with a bed. The entire space is tiled and laid out with a bed on one side of a fireplace and the bathing/toilet essentials on the other. The acoustics are better suited to those of us married 30 years if ya know what I mean. Newlyweds with shy bladders will depend on the piped in music and continuous fountain as there are no doors. So... why were we comped the suite at the price of the cabin for night 2? Because our cabin had a distinct odor. First we thought it was stuffy. Then we 'blamed' each other. Then upon returning from hours away in the park we both said "It smells like someone's trying to cover up a fart." There was an automatic air freshener. (Phhtt! all night long) and a gel bead air freshener (neither of which did we see or hear in the bride's parents' cabin). We had seen a light shining through an air vent, so hubby checked out the utility space. Huh. The sewer stack vented directly into the utility area - not code; not safe; gag-reflex-disgusting. Upon being apprised of this, the owner said, "I can refund your money for tonight and you can find other accommodations." This was an hour and a half before the wedding we were to attend. Really? I walked away to google hotels - and the city manager to report this code violation - while hubby level-headedly spoke with owner Sandy. Receptionist Lisa had previously assured us the owner would "make this right" and brought the maintenance manager to us immediately. Thankfully Lisa's attention to customer satisfaction prevailed and we were permitted to move to the main building. The wedding, held outdoors in 40 degree rain, went well thanks to wedding coordinator Anna and the staff's practiced routine with clear umbrellas, blankets and dry seat cushions. The reception dinner was nice - very lean rare steak, good salmon, bland vegetables and dry twice baked potatoes. Tiramisu dessert was excellent - more creamy-pudding-like than most. All in all, a beautiful venue, and a reasonably good experience. The owner's complete lack of empathy and customer service skills was made up for by her receptionist. Truthfully, I believe hubby's expertise & knowledge saved Della Terra years of stench issues and complaints (assuming they bring it up to code), possibly even an explosion (per wikipedia: sewer gas can contain methane and hydrogen sulfide, both highly flammable and potentially explosive substances. As such, ignition of the gas is possible with flame or sparks).
But I highly doubt we'll be getting a thank you card in the mail.

Room Tip: Cabins are spartan without housekeeping service - like your own RV/camper near a park. Main building...
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  • Stayed: November 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank A B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3 - 7 of 327 reviews

Reviewed 6 November 2017 via mobile

My husband planned our honeymoon and the Della Terra was the perfect destination! Our themed room “Reflection” was breathtaking! We loved the 5 piece shower and the layout of our room. The private hot tub on the suite patio was romantic and relaxing. We loved the theater in the chateau! The entire staff was pleasant and helpful. The coffee was delicious and I loved that it was available at any hour!
We felt like we were in our own private cabin even though we knew there were other guests staying at the chateau.
We have only great things to say about our stay! We will be recommending the Della Terra to everyone! 5 stars!

Stayed: October 2017, travelled as a couple
Thank MrsM1028
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2017

Had our wedding there which is a popular location. They did a great job thinking of many details. Rooms were amazing with so many details. Closest to Rocky Mountain National Park possible. Food was great. Might feel a little strange if we weren't there for our wedding.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Brad R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2017 via mobile

Our first morning we awoke to snow. With limited local activities, we were happy with the amenities at the Chateau. Included was full breakfast room service, two person hot tub, and plenty of room to enjoy. Outside in the morning you can hear Elk calls echoing from the mountainside. Wish there was more information about the area and exterior provided at check in. RMNP visitors center is directly across the street and Park entrance is just down the road. Understand why the Chateau is classified as a B&B and not a hotel. Weddings do take priority here, so there may be a feeling of being "in the way" at times. Felt like I was trespassing while walking the grounds in the morning. Regardless...I would highly recommend if you are comfortable with a B&B atmosphere.

Stayed: October 2017, travelled as a couple
Thank Scott R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2017

The location of this popular wedding venue (wedding mill?) is excellent - located across the road from the visitors center of Rocky Mountain National Park. The grounds are interesting and it is convenient to many natural attractions and hiking trails. However, the decor is tacky, overdone, and in questionable taste. The food is disappointing. And it is way overpriced. Save your money.

  • Stayed: September 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Mike L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Della Terra Mountain Chateau

Address: 3501 Fall River Road, Estes Park, CO 80517
Region: United States > Colorado > Estes Park
Amenities:
Bar / Lounge Spa
Hotel Style:
Ranked #7 of 20 B&Bs / Inns in Estes Park
Price Range: $205 - $389 (Based on Average Rates for a Standard Room)
Number of rooms: 14
Official Description (provided by the hotel):
Della Terra offers fourteen luxury suites featuring fireplaces and private balconies with hot tubs, a lodge room with three-sided stone fireplace and waterfall, private spa treatment room, dry heat sauna, styling salon, espresso bar, library and theater room. ... more   less 
Also Known As:
Della Terra Mountain Chateau Hotel Estes Park
Della Terra Mountain Chateau Estes Park, CO

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