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Reviewed 6 July 2021

A half-dead weed-overtaken evergreen maze at the main steps, few of the plants above four feet tall, might have been seen as a portent.
We had a two-day reservation in a “deluxe” queen room, and arrived at the check-in desk at 1:00, when the clerk, alone behind the counter, after some extended keystrokes, informed us there were no rooms ready for occupancy now, and that we should come back between three and four. He declined to take my credit card to complete the check-in now, when there was no line either in front of me nor behind.
Back at the hotel check-in desk at 3:30, we were the 8th or 9th check-in couple in line, and for the first half hour of wait only one clerkboy was working, he spending more time than that with one couple, acting as some semblance of a concierge and a chatty-Cathy gossip columnist with them. Eventually another clerk, Nicholas, appeared, and showed a competence and knowledge of his job commensurate with his post, but his drone-on recitations about refunded deposits, pre-paid amounts, and such made it clear that the clientele here are unaccustomed to travel at any above subsistence level.
There was no bellman, but there are maps about where the single elevator might be found.
Our room had indeed a queen bed, one small table essentially inaccessible in a corner, two chairs, and a bureau, with power outlets in no convenient space save on the three inches of countertop around the round lavatory. The sheets and bed linens appeared clean, but the remainder of the room was less than that: the carpet, a typical 1940’s hotel patterned in maroons and browns designed to hide dirt, was beyond filthy, as was the plastic wallpaper.
The bathroom, smaller than one might expect in a mobile home, had exactly the same builder-grade high-flush-volume toilet my parents, factory workers, had in their first-owned home, built in 1941; the constant leaking drip-drip-drip in the flush tank was, thankfully, soft enough that the door muffled its metronome drone. The lavatory had more modern faucets, from the late 1950’s catalogue. The wooden medicine cabinet had long ago been painted shut, and similar paint was peeling off the bottom and from the sides of the bathtub, the rim of which showed more caulking absent than present, the voided niches sporting black, suggesting mould. And were guests to expect the fourth-floor (the top one) bathtub to drain, disappointment would surely follow, as even a brief shower left the bather wading. The floor tile was cracked and so irregular as to present a tripping hazard to any inattentive bather exiting the room. In a corner was a wad of someone else’s hair, its colour completely unlike either of ours.
The minimal floor pace in the room precluded using both the wooden chairs at the same time if a luggage rack were deployed outside the closet, with several square feet of space occupied by a portable air conditioner, its 8” flexible exhaust tubing snaked through the curtains to a window vent; its factory-loud roar led us to tolerate the heat. The windows appeared not to have been cleaned in a year’s time or more.
Our room was at the end of a hallway, with the emergency fire exit nearby, the fire escape an old wooden contraption on which was never absent a gaggle of cigarette smokers, entering and exiting through the un-alarmed door; apparently Colorado state law allows such cognitive dissonance…
The room lacked any and all amenities one expects to see in a hotel room, save that there was a large wall-mounted television. No clock, no “Do Not Disturb” hanger for the door knob, no pencil nor pen, no note pad: a throwback to an SRO flop house, and as unclean. Speaking of doors, the bathroom door had to be closed or nearly so for the main door to open sufficiently for entry from or exit to the hallway; at night an inch of light entered the room through the gap between the room’s door and its jamb.
The occasional hallway couches sported upholstery long untouched by cleaning action, uninvitingly disgusting. Sets of doors in the hallways placed to keep non-guests from gawking through the upper hallways sported signs asking the doors be closed silently – since if left loose they slammed loudly enough to disturb occupants of the adjacent rooms -- the owner apparently unaware that door closers are available at any local hardware store.
We opted to complete our check-list, having stayed at the Greenbriar, at The Grand Hotel on Mackinac, at Nemacolin, at French Lick, at West Baden, and at Oakland’s Claremont, by having dinner in the “fine dining” restaurant, called Cascades.
Don’t hold out for fine. The hostess greets guests and grabs pre-wrapped flatware – one knife, one fork – from a basket of those, with single-sheet paper menus, and escorts guests to the bare-wooden table tops in a room open to and adjacent to a very noisy bar. The menu is limited, but the food adequate: mixed-meat pappardelle ragout and local trout over risotto were both delicious, as were the salad options prior, but it’s “church social” rules here: keep your forks, either in your hands or on the greasy tabletop – place mats seem not to have made the hike up the mountainside, and there is no bread plate; and in fact the only bread in sight appeared to come if one chose the burger option from the menu.
Desserts were limited: a “smores” with a fancy campfire-themed moniker, strawberry cheesecake, and peanut butter pie. We refrained.
There are no room charges allowed at the bar, and apparently not in the fine dining den either.
Overall the curating of this once-grand gem has apparently fallen to the hands of incompetents, whose idea is to rake in quick returns – our room was over $350 a night – and appears to have had its design team look to the Motel 4 or perhaps the 3 for its paradigm. The place is a rat hole, disgustingly disappointing, the lobby all day slammed with Disney-landish tourists, hoping for a glimpse of the spooks in The Shining, but the only ghosts to be encountered here seem to be in the shallow minds of some of the staff. The barista at the coffee bar stood with my completed and lidded drink in is hand for three minutes gossiping with his co-workers, while others waited in line for his arms to get to work. Many local-living friends assured us that the constant staff turnover is due to supervisory or owner hostility.
Not only is there no recycling on the property, there is an obvious intentional ignoring of environmental concerns. The first day of our stay had seen a torrential rainstorm, but, having clearly opted out of an inexpensive rain sensor for their sprinkler system, the parking lots adjacent to the main hotel were flooded by late evening, and the sprinklers and their flooding run-off continued through the night and until we departed.
The single bright spot on the property appears to be the Post Brewery’s Beer and Chicken restaurant, which had its ribbon-cutting on 3 July, the day after we arrived, its welcoming crew enthusiastic to have the venue, its sampled appetizers a hopeful omen promising decent food on the premises.
If you want to see the place, take a tour. Stay elsewhere. Eat elsewhere. The Stanley is a one-pony half-star accommodation unworthy of and unworth the price. We understood there were “premium” rooms in which one could supposedly experience the ghoulish grimness of The Shining, but there was sufficient grimness in a non-enhanced room for us.
Check: been there, done that.
Sad.

Date of stay: July 2021
    • Rooms
    • Cleanliness
    • Service
1  Thank 455thomasf
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 2 July 2021

We had looked forward to visiting The Stanley Hotel for some time. It did not disappoint. The staff was amazing, friendly, and helpful. The buildings are elegant, and the gardens are lovely. We hope to return soon! Perfect getaway for those who appreciate classic perfection.

Date of stay: June 2021
    • Location
    • Rooms
    • Service
Thank lionessa13
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 2 July 2021 via mobile

I don't usually write reviews bit this place was so disappointing for the money spent. My list of complaints:

1. No phones in the room. I could let this one go except that cell phone service is spotty.
2. If you do have a complaint about your room, it's a gamble if anyone actually addresses it.
3. Jacuzzi in bathrooms don't work. Hotel maintennance informed us that no room had a working jacuzzi.
4. Pool closed during the summer.
5. No room service.
6. No bell service.
7. No breakfast (except coffee shop).
8. One restaurant that is so busy that you need to make reservations when you book your room. Refer to #4.
9. Non guest tourists everywhere despite claims for covid safety.
10. The room's carpet and furniture need to be updated.

This is the classical tourist trap. I advise that you lodge elsewhere and take the tours if you are into the supernatural.

Date of stay: June 2021
Trip type: Travelled as a couple
Thank BAPsGirl
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 30 June 2021

I was a little concerned after reading the reviews, but this place blew me away! Yes we had air conditioning. The room was very clean, neat and tidy. The view was amazing! We even saw an elk laying in the front yard. We stayed in a haunted room in the 4th floor. No activity but the room was awesome! Large and spacious. Nice sitting area. The Red Rum Punch was fun. The elk, bison, pork meatloaf was incredible! Yeah it was a bit pricey but the value was definitely there. The staff was friendly and knowledgeable. A beautiful old hotel restored to great beauty.

Date of stay: June 2021
Trip type: Travelled as a couple
Thank T6032AOdenisep
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 30 June 2021

This was our first time in Estes Park. We decided to stay at The Stanley Hotel because of the location and history. We paid $339/night and stayed three nights. Our room was terrible. The furniture was old and mismatched. Had to unplug a lamp to have an outlet for a phone charger. The bathroom was very small and the door to the bathroom wouldn't shut! Needs a major overhaul for the price they are charging. Missing tiles, wood is damaged, seems like everything is about to fall apart! The portable air conditioning unit in our room caused the window to stay cracked open several inches. (See picture) Outside every flower bed is overgrown. Its obvious it is not being managed well. On the plus side, every employee we came in contact with was excellent! Special shout out to Cole. He checked us in around midnight and was friendly, warm, and helpful! I would recommend visiting the hotel but not staying there.

Date of stay: June 2021
    • Location
    • Sleep Quality
    • Service
Thank Mary Jane C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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