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64 - 69 of 3,651 reviews
Reviewed 26 July 2021 via mobile

We were so excited to visit this iconic historical landmark!
The staff were very informative and courteous. They gave us information on our room which was one of the rooms with “activity”.
We took the gold elevator upstairs and were immediately captivated by the view of the courtyard from our room.
We ended up eating at the Cascades Bar downstairs in the lobby. It was delicious. The drinks definitely made it easier to relax back in our room even though it did feel very eerie throughout the night. Our room was 407 which was the room where you feel “tucked” in. Both my husband and I woke up several times throughout the night for no reason.

Room tip: It was extremely busy. We didn’t realize that the ghost tours would be going on throughout the night.
Date of stay: July 2021
Trip type: Travelled as a couple
Thank Hannah P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 24 July 2021 via mobile

This hotel calls itself “historic” as an excuse for “poorly maintained.” We stayed in a King room the the Lodge building - and the room was not in good shape for $400+ per night. The website makes this look like an amazing property - but in reality, it’s very run down. When we complained about the room and how it didn’t match the website, the front desk told us the web is “advertising” and told us to upgrade to a suite (as added cost) if we wanted better. We would have been OK with the small room sizes given the age of the property - but these were too shabby. The first room we were in also smelled. They did move us to a room that didn’t smell as musty. But overall disappointed that management didn’t respond to feedback about the condition of the rooms when we escalated unless we agreed to spend more and upgrade. Especially given the price. We were extremely disappointed. Stay elsewhere.

Room tip: Stay elsewhere
Date of stay: July 2021
Trip type: Travelled as a couple
1  Thank MickT81
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 23 July 2021 via mobile

Do not waste your money. Costs a fortune to stay here, rooms are old and need serious help. Our closet door is warped and wouldn't close. Staff did not seem to care. Very unfriendly and not helpful. We had 2 rooms, same name and type of room plus same price, yet beds in 1 room were huge, and room itself, and other room was so tiny we barely fit and beds were only double size. Staff did not seem to care, nothing they can do I was told. We had no coffee cups in our room, asked for some, 2 hours later still had none. I get it, all businesses are struggling now with no workers, but when you pay this much to stay at a hotel, you should be getting great service and a quality room. Very disappointed. Save your $$.

Date of stay: July 2021
Trip type: Travelled with family
1  Thank Llisah3325
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 21 July 2021

We booked Heritage Suite - very large bedroom, living room, dining, kitchenette. Park on that side of building for quick stairway to entrance to the rooms - very quiet. The room was sizable and clean. TV and window a/c unit which cooled room during heat wave stay. The lobby was comfortable, history rich and with fireplaces. Drinks on front porch with views. Dined at Cascades (make reservation) which was good. Busy hotel with tours, etc. but if you are into the history of hotel, it was worth the stay especially since it was close to Beaver Meadow Entrance.

Date of stay: July 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank KTMKMO
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 20 July 2021

We stopped by for a snack and to see the hotel as we love The Shining. I had been there a few years ago and you could see the typewriter Jack used in the movie, stick your heads in the cardboard cutouts for the Redrum twins, etc. They have moved those things to places that require a paying tour to see them. The redrum red velvet cupcake from the snack bar was a little disappointing too.

Date of stay: June 2021
Thank sciteach07
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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