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“Southwestern Splendor”

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Westin La Paloma Resort and Spa
Ranked #19 of 129 Hotels in Tucson
Certificate of Excellence
GreenLeadersBronze level
Reviewed 4 weeks ago via mobile

Beautiful Southwestern resort, great amenities in the Catalina Foothills. Great pools, spa and golf. Convenient to Catalina State Park, Encantada, Dining and Shopping. Highly recommend if you will be visiting!

Stayed: February 2017, travelled with family
Thank Sfgreen68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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15 - 19 of 2,848 reviews

Reviewed 12 October 2017

Stayed here for just one night but wish it could have been longer. The room was very spacious and bathrooms were updated and modern. Everything was spotless. The pools were fantastic, especially the huge jacuzzi and fun pool with a slide. Tons of lounge chairs and room to spread out. The gym had a lot of equipment with plenty of cardio machines. We ate at the tapas restaurant on site which had a very good selection of interesting dishes, great service and reasonable prices (especially for a hotel restaurant). Everything was convenient with short walks between buildings.

Room Tip: building B was well located
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  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank sdbrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded 13 October 2017

Thank you for the response and we do hope that you return to visit soon!
Stay Well.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2017

Recently had the opportunity to stay at the Westin La Paloma. The property is beautiful and spread out at the base of the Catalina mountains. The property is great for conventions and there were several while we were there.

At check in Lynsey took care of us and was so nice and friendly. She explained the layout of the resort and the amenities on property. The buildings of rooms are spread around the resort and up hills. It can be difficult to carry your luggage to your room if you have a lot from the parking garage. She asked a bellman to help and he was helping another guest, so the Director of Engineering, Phil got a cart and helped us with the luggage, he was a really nice guy. At this point we are thrilled with the service.

Our room had a nice balcony and view of the mountains. The room was very clean and comfortable. We walked around the property to see the pools, the spa, the fitness room, the coffee bar and restaurant.

We sat down in the bar area off the lobby to have a coffee because the coffee bar closes late morning. The bartender seemed to be a bit annoyed that he had to walk to the restaurant to get the coffee, not a friendly guy. We were tired from a long day, so headed out to the pool bar to grab a light bite for dinner. We met Heather, ordered drinks and a pizza to take back to the room, she was great and very accommodating.

The next day we headed out to explore Tucson and when we got back to our room to change to meet friends, housekeeping had been in and our room was great. The next day, we were out and about too and we got back to clean up for dinner, they hadn't cleaned our room, we had to call to get fresh towels. Our last day in town, we were spending by the pool. Again the service at the pool for drinks and food was friendly and excellent. The quality of the food was great.

They have a large pool with a waterslide for the kiddos and then an adult pool with a waterfall.

Back at the room to dress for dinner and again, no housekeeping. As we were getting ready for dinner they showed up to clean the room. Seriously, we have been out all day and now when we are getting ready for dinner, you want to come in, not happy.

They have valet parking or self-parking. The rooms are not close by, so you will have a hike with your luggage unless you get bell service. In my opinion, this resort is not easy for those with limited mobility or wheelchair bound guests due to the rooms being scattered on hills around the property. I found the service to be inconsistent, but the employees that were great, were great and we enjoyed them.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank beetrvln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded 13 October 2017

Thank you very much for the feedback regarding your recent stay. We appreciate the detail and your praise of the staff overall. Our goal is to be consistent with exceptional service throughout your stay. We do hope that you will return and find improvements in this area. Stay Well.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2017

We stayed at this resort from 08/24/2017- 08/27/2017. We were given room G 427 which was super hot the whole time as the AC wasn’t working and no action was taken to fix it. On 08/26 we came back to a water puddle in the middle of the room which we were told was caused the AC condensation and the AC was in fact not working. We were then asked to move to room C 255 on 08/26 evening and as we packed up and moved rooms. On Sunday 08/27 my husband and I woke up with tiny red bumps on our feet and legs. when we removed the blankets, the bed was covered in bed bugs. We had to leave for the airport at 4:30 in the morning so I did not complain then but I sent them an email on 08/28/2017 with the pictures as proof. I did not hear back anything from anyone at the resort. Very disappointed in the customer service and overall resort experience.

  • Stayed: August 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Shweta M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this reviewResponded 13 October 2017

Thank you for the feedback regarding your stay. We have had our pest control company inspect this room. Our leadership team will contact you to share the inspection report.

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Reviewed 7 October 2017 via mobile

First a disclaimer--I was at this resort less than 24 hours to speak at a conference being held there.
The place was nice enough-not impressive but fine. My biggest impression was how disengaged the staff was--not rude, not blatantly incompetent--just a certain aloofness.
I try to expect the best from every person, and hope I'm not being too harsh. But the consistency of emotional distance was striking.

Stayed: October 2017, travelled on business
Thank edrowell929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Westin La Paloma Resort and Spa

Address: 3800 East Sunrise Drive, Tucson, AZ 85718-3302
Phone Number:
Region: United States > Arizona > Tucson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Tucson
#7 Spa Hotel in Tucson
#7 Top resorts Hotel in Tucson
#9 Green Hotel in Tucson
#10 Luxury Hotel in Tucson
#11 Romantic Hotel in Tucson
#15 Family Hotel in Tucson
Price Range: $256 - $503 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin La Paloma Resort and Spa 4*
Number of rooms: 487
Official Description (provided by the hotel):
Experience the newest level of luxury in the Southwest at Tucson's iconic Westin La Paloma Resort and Spa. This AAA Four-Diamond resort, beautifully situated in the lush foothills of the Santa Catalina Mountains, has undergone a $305 million resort-wide rejuvenation. The result is a more contemporary, personalized flare to the resort's renowned elegance that exceeds expectations and fulfills every guests needs. Each of the 487 spacious guest rooms (including 25 expansive suites) have been meticulously reappointed, with attention to the smallest details, to provide the most relaxing and convenient space to unwind. A perfect getaway for couples, families or corporate retreats, The Westin La Paloma Resort offers world-class amenities including five re-imagined resort swimming pools and the 177a€™ Sidewinder water-slide; 27 holes of Jack Nicklaus Signature golf; the full-service, restorative Elizabeth Arden Red Door Spa; WestinWORKOUT Fitness Center; Kids Club; and 8 exceptional dining options. Just 25 minutes from the Tucson International Airport, The Westin La Paloma Resort is conveniently located near art galleries, shopping, and a wide variety of signature destination attractions and dining. Courtesy transportation is provided for guests via new Mercedes Sprinters to the upscale La Encantada shopping center. ... more   less 
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Also Known As:
Westin La Paloma Hotel Tucson
Westin Tucson
Westin La Paloma Tucson Arizona
Tucson Westin

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