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Reviews (3,002)
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All reviewsswim up barred door spagolf courseheavenly bedadult poolpool areabeautiful propertytennis courtscatalina mountainsmain buildingself parkingfitness centermountain viewthe entire stafftucson areasabino canyonpools
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Reviewed 25 May 2010

The Westin was the site of our annual faculty retreat and I can say that the event went off without a single problem. As a coordinator of college events, I have come to expect a few problems whenever we bring a large group to a hotel or resort. However, this year we were the recipients of excellent planning, service,and accomodations. The staff went out of their way to be helpful. Everyone loved the facilities. We will be back.

  • Stayed: May 2010, travelled on business
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Thank joelvElPaso_Texas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2010

The hotel personnel we worked closely with were excellent! Beginning with Julie Andrew, Dawn Glass, Peter and the best server ever, Fernando Manzano. They treated us like VIP's. All the hotel personnel were eager and prompt, and the food was delicious! Everyone on the property always had a smile to greet us and amazingly friendly and helpful. I truly enjoyed the room...slept like a baby...the view was incredible and everything was clean. I would definitely go again!!!

  • Stayed: May 2010, travelled on business
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Thank anilou02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2010

We had a fabulous time at this resort from two wonderful rounds of championship golf,drinks in the lounge,wonderful cusine in the dining room,at great room service with a big smile.Dawn Glass served us beautifully as a trip advisor and really went out of her way to make our time special with a great view room and every need met.The service is five star from the moment we pulled up in our car check out.

Thank you

  • Stayed: May 2010, travelled as a couple
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Thank jbmdPoway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
debtucson, Executive Assistant to the General Manager, William Petrella at The Westin La Paloma Resort & Spa, responded to this reviewResponded 25 May 2010

Thank you for sharing how much you enjoyed your stay here at La Paloma. You had a chance to enjoy many of the amenities the resort has to offer. Please give us a call and Dawn may assist with your reservations so you may have a wonderful time once again.

Sincerely,

William Petrella
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2010

Over many years,my wife and I have had the honor of staying at Westin properties around the world. And yet we experienced something for the first time here in Tuscon Arizona. The Bell Captain named Joey greeted us upon our arrival with a cheerful smile and a serving demeanor. Once we had checked in and it came time to be taken to our room, I had assumed we would use valet parking. Joey pointed out that actually self parking would place us closer to our room and be more convenient. Never before had an employee of a hotel facility talked me out of valet parking. And yet it was the right thing to do. Later I had the occasion of retuning to the main facility. As I passed the bell stand Joey was giving directions to an older woman. He was relaying such detail with such enthusiasm that not only would she know where she was going but she would know what she would see on the way. Lastly, we were dropped off by our friends back at the Westin. My wife has had a foot injury and the prospect of walking to our room was less than appealing. Immediately Joey came to our rescue. He pulled up the cart and asked if he could give us a lift. We accepted and he entertained us on the way to the room with the wonder that is the Tuscon Westin. In my opinion, he is a valuable commodity to the staff and a simply genuine human being. My compliments to your organization for hiring him. I can only imagine how he will enhance our stay tomorrow.

Sheldon and Francesca Barker

  • Stayed: May 2010, travelled as a couple
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Thank spencer005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
debtucson, Executive Assistant to the General Manager, William Petrella at The Westin La Paloma Resort & Spa, responded to this reviewResponded 25 May 2010

Thank you for the high compliments for our staff associate, Joey. He has been with us for many years. He exemplifies the La Paloma style that each and every guest is special. We look forward to you returning soon and Joey will be there smiling and don’t be surprised when he calls you by name!

Sincerely,

William Petrella
General Manager

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Reviewed 22 May 2010

The staff from the Country Club, pool, and hotel were amazing. We were there for a weekend golf tournament and I have never experienced staff at a hotel more accomodating, personable, not one thing missed. Amazing

  • Stayed: May 2010, travelled on business
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Thank tucsonmary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
debtucson, Executive Assistant to the General Manager, William Petrella at The Westin La Paloma Resort & Spa, responded to this reviewResponded 25 May 2010

Thank you for telling about your golf experience at the tournament. I hope you’ll have a chance to stay for a leisurely weekend and play golf again soon.

Sincerely,

William Petrella
General Manager

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