I am a Marriott Lifetime Platinum so I have spent a lot of time in Marriott brand hotels. I always prefer Springhill Suites (SS) properties when they fit my budget.
The rooms are big and comfortable. If you have stayed in a SS before it will look very familiar. The sofa and ottoman I think were West Elm which was a nice distinction from other SS hotels. The bed was very nice. I especially appreciate the TV setup with the external connections and power connection right there on the front. I travel with a media player that I hook up to the hotel room televisions. Many hotels make this extremely difficult or impossible. This was the easiest setup I have come across.
Travelers today really desire USB connections to charge our accessories or an alternative on plenty of power outlets. This room had both. There was power at the desk and the desk lamp and the bedside lamp have USB plugs in them. Very nice touch.
The lobby is a very nice step up from the usual SS setup. I always liked the normal SS lobby but this was a little bit nicer. The morning breakfast is very typical. There were plenty of choices. One suggestion for them would be to offer turkey sausage as an alternative. Some hotels offer both. But overall I liked the breakfast.
The location is REALLY convenient to the airport and the car rental return is just across the street. I found plenty of good places to eat in the area. You might find the proximity to the airport to be a little concerning. The property is on the approach to the runway so you will hear planes taking off and landing. I heard a plane landing every now and then in the evening so either the airport isn't that busy or I tuned it out because it really wasn't an issue. I did hear a plane landing at about 5:30AM one or two mornings. But again, it wasn't that big of a deal to me.
Now there were a few issues too. Here are some less than stellar things I noted in my recent stay.
My room was clean. The lobby, the lobby bathroom, and the hallways all appear to be well cleaned. The only housekeeping issue I ran into was that they would take my bath mat and not replace it. I was there five nights and this happened on two occasions. I ended up using a full size bath towel on the floor outside the shower.
Maintenance issue #1. My shower door did not close. It held open about 1-2 inches. I would try to hold the door closed with one hand while washing with another. This is why the bath mat was so important to me.
Maintenance issue #2.The controls for the HVAC did not function. Fortunately, it was just right for my preferences. On my first day upon walking into the room I usually crank up the AC as the rooms are usually too warm for my preference. I tried to operate the panel but the screen appeared dead. But, in the end, the temperature ended up being fine. Others might find it too cold though.
Couple issues I had in the morning breakfast area. I found the breakfast to be just fine. I thought the food was delicious. But, one morning all the televisions were tuned to Charmed and Married with Children. There were no remotes to change the channels. Usually we want to see Sports Center or national news like CNN in the morning. It was kind of comical. One morning I noticed no glassware for the water and juice. I used a coffee cup from the coffee stand. Which was actually better since it was larger. Another morning there were no napkins. Which again, I was able to get at the coffee stand. Now, on those two mornings when there weren't cups or napkins I was one of the first 5-6 people eating breakfast. It was shortly after 6:30 AM so they were still sort of getting ready. But by the time I left at nearly 7:00 AM they still didn't have those items out.
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- Also Known As:
- Springhill Suites San Antonio Airport Hotel San Antonio