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“Great, except for disposables issue”

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SpringHill Suites San Antonio Downtown/Alamo Plaza
Ranked #56 of 357 Hotels in San Antonio
Certificate of Excellence
Reviewed 25 March 2017

Overall, this is a great hotel. Spacious, clean rooms equipped with microwave, coffee maker, fridge and desk. A short walk to the Alamo. Extensive free breakfast buffet with healthy choices. Swimming pool and sauna. Friendly, very responsive staff. Wifi worked well.
Cons: I was very disappointed by the hotel's use of disposable plates and utensils. Even the coffee cups provided in the room are disposable. Cream and milk were provided in containers, rather than a chilled thermos like Starbucks uses. The amount of trash generated by each breakfast crowd is hugely wasteful. I would recommend this hotel in a heartbeat if management addressed this issue.

Room Tip: Rooms on the first floor may have noise from the parking lot.
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  • Stayed: March 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Europeadventure2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jcavron, General Manager at SpringHill Suites San Antonio Downtown/Alamo Plaza, responded to this reviewResponded 27 March 2017

Thank you for taking the time to complete a trivadvisor in regards to your recent stay at the SpringHill Suites San Antonio Alamo Plaza/Convention Center.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We have shared your feedback with the appropriate hotel team.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to San Antonio.


Sincerely,
John Corona
General Manager
Springhill Suites and Fairfield Inn and Suites
john.corona@marriott.com

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38 - 42 of 376 reviews

Reviewed 23 March 2017

This hotel was given to us by a bidding website based on 3 stars over spring break, 1 day before we left. We had always stayed on the Riverwalk, so the location was our hesitation. We were wrong! The hotel backs up to the backside of the Alamo wall, and the Firemen Museum. It is a straight shot off the highway without the noise of either the hwy or the Riverwalk/Alamo traffic. I hesitate to say it's even 1 block, more like 1/2 a block from the sights. Every employee/staff person at the hotel was as kind/professional as could be and could answer any questions we had. The hotel is designed suite wise with very large rooms with separate livingroom, bedroom, bathroom sections. Minimalist, modern décor and spotless clean. A small kitchenette comes with a mini fridge, microwave and coffee maker. Paul Mitchell bath products supply the bathroom. Wifi is free in room. Valet has in/out privileges and DO NOT think you will save money parking on your own. You won't. It's $24.00 and up self parking and it's the same for valet. San Antonio Riverwalk/Alamo area has little to no self parking available. Most lots you see are for valet services and not accessible. Save yourself the headache. Valet is fast and easy to contact with either a texting system from your ticket or call from the room. The check in has a small shop for purchases of quick snacks/food/toiletries and wines/beer and prices are actually fair. The breakfast is included each morning and is hot and a full buffet of waffles/eggs/bacon/sausage/toast/muffins/yogurts/cereals/fruits/juices/milk/coffee/teas. Newspapers are available daily. Pool is outdoors at street level and heated. We were there over Spring Break, thinking kids would be everywhere and noise constant....must have had the world's best behaved kids there....only saw a handful, never heard noise and rooms are very very quiet...and I know the hotel was full. A 3 minute walk gets you to the Alamo and access to the Riverwalk and nearly any restaurant/café possible. I was most impressed at check in when we reached our room and within 2 minutes we had a phone call from the front desk inquiring as to whether our room was sufficient and if we needed anything to accommodate our stay. Details matter! Well done. Would stay again anytime.

Room Tip: Ask for a room viewing the city as opposed to the highway.
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  • Stayed: March 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
6  Thank Cherise I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2017 via mobile

Positives: Very friendly staff, very comfortable beds.
Negatives: one day of our three-night stay, housekeeping didn't come in (no, there was no sign on our doorknob to stay away). Also, despite several lamps, the room was dark to such an extent that it wasn't ideal for putting on makeup. Finally, the breakfast buffet uses all disposable cups, plates, utensils, etc. This is egregiously wasteful. In addition, instead of having a dispenser for milk, there was a fridge with half-pint containers. So, if you prefer milk for your coffee to the individual non-diary creamers they had out, you had to take a whole half-carton of milk for yourself and then, probably, throw the rest away. The hotel can save money & landfill space by dealing with this milk issue.

Stayed: March 2017, travelled with friends
1  Thank Singergirl1209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jcavron, General Manager at SpringHill Suites San Antonio Downtown/Alamo Plaza, responded to this reviewResponded 20 March 2017

Thank you for taking the time to share your recent experience at the SpringHill Suites San Antonio Alamo Plaza/Convention Center with us.

As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom service fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service.

Warmest Regards,
John Corona
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2017

What I loved was the large rooms, the above average FREE breakfast, the convenient location and the great customer service! The breakfast was a true offering of delicious and healthy options. There was fresh fruit, proteins, nuts for your oatmeal. With their offerings there is no reason to spend money else where. The rooms where so spacious, 3 of us roomed together and we each had our own area. We were a stones throw from all the famous locations. I highly recommend this location.

  • Stayed: March 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank vistingyourtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2017 via mobile

Overall great stay
Pros
Five stars location close to river walk which we love
Affordable price
Clean
Reasonably comfortable queen sized 2 beds in the suite
Free breakfast
Cons
Breakfast 6:30 to 9:30am
On a weekend vacation stay that can be a struggle specially if you have children
There were 4 of us and to be able to all get ready (with one bathroom and one sink) meant that we have to wake up at 8 am to go down to breakfast at 9
We sacrificed breakfast the first morning
The second morning was the beginning of summer timing and appears the staff did not realize that so the breakfast was there until 10:30 and all of us were able to eat breakfast and it was delicious

Only 1-2 people at reception desk and with a hotel full for spring break that was very difficult

Parking was problem as the parking lot did not seem big enough to accommodate a fully booked hotel for spring break but that may not be a problem on regular days



Stayed: March 2017, travelled with family
1  Thank travelwizzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SpringHill Suites San Antonio Downtown/Alamo Plaza

Address: 411 Bowie St, San Antonio, TX 78205-2040
Region: United States > Texas > San Antonio
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #56 of 357 Hotels in San Antonio
Price Range: $116 - $345 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites San Antonio Downtown/Alamo Plaza 3*
Number of rooms: 118
Official Description (provided by the hotel):
The Springhill Suites by Marriott San Antonio Downtown/Alamo Plaza hotel is right next to the historic Alamo and is within walking distance to the famous San Antonio Riverwalk. It is a 6-story building, offering 118 new designed suites that delivers space, style and inspiring spaces that will enrich every guests travel. The SpringHill Suites by Marriott offers complimentary new hot breakfast daily, complimentary Wi-Fi throughout the hotel, business center, 24/7 Market, on-site fitness center and outdoor heated pool. Valet parking. ... more   less 
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