My fiance and I wanted to celebrate our anniversary here. He is army and suddenly got called back to the field 5 days prior to our arrival. This "hotel" refused to help, empathize, or even allow us to reschedule our trip without charging us twice.
They have no sympathy for unavoidable situations and unless you paid an extra $25 for insurance. You have no way to get your money back.
They tell you it's the platform in which you booked the reservations policies that they are following, when really every attempt you make getting the travel agency to help they always say the request is denied by the hotel. You call the hotel and ask why and they blame the booking agency. They will make you go back and forth when really they just don't want to tell you directly and they are not willing to help at all.
DO NOT BOOK here or at any other airbnb run by them. They over charge you for everything, including amenities, and once they have your money they refuse to give it back for any reason.
Majority of their money is made off of cancelations that are unavoidable, so they don't even have to do any work. They just sit back and take everyone's money without the willingness to assist you when you need it.
Words cannot express the absolute disgust I feel for having ever booked to stay here. I hope that this deters people from possibly ending up in the situation we are in.