My husband and I like to stay in local hotels for special occasions and since this was a new property (and I got a special deal on travel zoo) I booked us a night for our Anniversary. Even with the "special" rate, we paid close to $200 for a room with a "spa terrace". There is also a mandatory "resort fee" which I am familiar with and don't have a problem with. For me, this particular "Resort" just didn't have enough amenities to make it worthy of an extra fee. I would never pay full price for this property and felt that while they are targeting a specific market, they fall short in a few areas. The room was tiny and pretty plain. The bathroom was advertised with upscale, luxury finishes but I found it to be nothing special. The faucet was actually not designed very well--hard to access with closeness to sink. The rock floor in the shower was nice (different) but not worth the high price. I will say the outside of the property and the lobby area was very aesthetically pleasing and tastefully done. The pool was also nice, but once again--nothing really special. Considering you pay a resort fee (that includes use of the pool) and the pool is shared with residents of the Apartments.....not a big bonus. The biggest letdown for me was the "spa terrace". I love outdoor spaces and spend as much time as possible outdoors. When I booked our room, I paid the upgrade to have this terrace. When I walked out onto it, I felt like I was in a white collar prison yard (not that I've ever spent time in one--just what I've seen on TV) --sort of chain link fence between us and our neighbors and a wall on the other side. There were 2 chairs facing the wall--not really inviting. They are marketed for in room/balcony spa services, however, I can't imagine having a massage with neighbors a chain link away. The front desk clerk was polished, courteous and professional but nothing extraordinary. I know the property was fairly empty and when I told her it was our first time there AND our Anniversary all I got was a "Welcome". I am not the type of person that expects complimentary upgrades but considering it is a new property, lots of vacancies AND a special occasion, I thought.......maybe? I guess because I am a loyal member to a couple of chains and routinely get that service at check in I was expecting too much from a boutique hotel. I'm glad we stayed because I have seen the property as it was being built and curiosity was killing me. I feel like I understand the vision for the Resort, but for me, it just fell short.
- Official Description (provided by the hotel):
- Surrounded by picturesque views of Texas Hill Country, Eilan Hotel & Spa is San Antonio's finest luxury hotel. With the intimate feel of a boutique hotel, and the grandeur of Autograph Collection by Marriott, Eilan is ideal for both business and pleasure. The 20,000 sq. Ft. Of elegant space accommodates small meetings to large receptions. Sustenio, the onsite restaurant is focused on serving local and sustainable resources. Experience the fresh Ceviche bar, or sample it all with the 6 course-tasting menu. Relax and rejuvenate in the spa offering lavish treatments including Swedish massage, facials, and manicure-pedicures. Our state of the art fitness center will help you stay fit while away from home. Perfect your swing in the golf simulation room and be sure to lounge by our Texas' number 1 rated pool. End your evening in a luxurious guest room complete with floor to ceiling windows and marble bathroom vanities. Come stay with us and experience the luxury and beauty of San Antonio. ... more less
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