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Reviews (269)
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All reviewsfree shuttleshuttle serviceriverwalk areaamtrak stationthe river walkpersonal travelfree breakfastcommerce streetsunset stationspent nights herethe general managerbedroom areaconvention centerclose to downtownbeds were comfortablehot tuboatmeal
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Reviewed 28 May 2018

We stayed here for three nights on a recent band trip. There is free parking on the property for your vehicle. You just have to register your vehicle. However, there is an extra charge for a second vehicle per room. There is only one elevator and it is SLOW! The rooms were clean and spacious. There is a separate seating area with a sofa bed. The bathroom and kitchen area are between the bedroom and living room area. You get a small refrigerator and a microwave as well as a small sink. The breakfast is plentiful with a large variety. The pool is smallish though. The staff is outstanding! They went out of their way for our large group...even offering their banquet room for our breakfast time since there were around 100 of us. They even extended their pool time until they got off work because the kids wanted more pool time. It is a short walk to all the downtown attractions but the hotel does offer a free shuttle.

  • Stayed: May 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Visilea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2018 via mobile

My wife and I stayed here in mid May, 2018. We were very happy with the hotel. The rooms looked about average but the bed was extremely comfortable, better than mine at home. The shower had fantastic water pressure, no washcloths needed. The staff was friendly, helpful and professional. The breakfast was very good with scrambled eggs, egg white omelettes, sausage, bacon, cinnamon rolls, bagels, pancakes, cereal, yogurt and fruit. Coffee 24/7. The hotel is only 3/4 mile from the Alamo plaza which is where just about everything is, from the river walk to the mall, Ripleys, Guinness World Records, Hop on/off bus, river cruise, The Alamo and too many restaurants to name. The hotel had a free shuttle every 30 minutes to take us to the Alamo plaza but it was so close that we walked. This was a great way to burn off some of the calories we were consuming. To top it off, with a little shopping around, we got our room at about 1/2 of the price of the Hotels closer to or on the river.

Stayed: May 2018, travelled as a couple
Thank Bert223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2018

From the first second I called this hotel and spoke with Bianca, I knew we were going to be in great hands staying at this hotel! She was helpful and friendly! The next day we checked in and the general manager was working the front desk- I immediately learned that the friendly service starts at the top and he sets a great example for his team!
Lou Ann drove us in the complimentary shuttle each day- she was filled with information about the area and super helpful. Lupe then would bring us back each day. Housekeeping did a great job keeping our room clean and greeted us in the hallway each day! The pool area, while small, was larger than another hotel that we stayed at in the area the day prior and was more than sufficient for my kids to play in.
We would definitely stay at this hotel again when visiting the area!

  • Stayed: April 2018, travelled with family
    • Value
    • Rooms
    • Service
2  Thank jesswarren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2018

My wife & I stayed here 3 nights. We selected this hotel based on location & reviews. We felt this hotel is a good value as they do not charge for parking and they offer free shuttle service to the River Walk.
We had a King size room/bed. Our one complain with the room was it had a weird layout. They had a too large of computer desk/table that when someone was seating at the other person could not get by that & the bed. The person seating at the desk had to get up move out of the way. Kind of a pain.
The shower was good, the bed a little lumpy we thought.
Breakfast was ok.
The staff were very friendly & the shuttle drivers were great. The manager even helped my wife with the washer that was having an issue. Which I thought was very nice of him.
Overall we would stay there again.

  • Stayed: March 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2018 via mobile

Our family stayed for thee nights during spring break. Easy checkin, free shuttle, free breakfast (standard HI express style), free parking. Had a double queen suite with separate living room. Beds were super comfy, living room and bathroom were on the smaller side, but functional. Also loved that the mini fridge had a freezer. On the “could be better” side, pool was cold, hot tub was scalding. Common areas are looking a bit distressed, but things are clean. Just probably getting close to needing a refresh!
Verdict: certainly would consider staying again!

Stayed: March 2018, travelled with family
1  Thank SingingOTune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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