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Reviews (1,091)
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All reviewsconvention centerwafflesthe river walkrivercenter mallfree breakfastself parkwithin walking distancenice poolthe breakfast areasan antonio riverwalktwo blockslocation is greateasy accessvalet parkingwould definitely stay here againper nightvalet service
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Reviewed 4 weeks ago via mobile

What a wonderful location and hotel! The staff were so friendly! Our bellman, Raul was so pleasant and informative on the many attractions on the Riverwalk. The hotel and accomadations were truly wonderful. We will definitely be back!

Stayed: June 2018, travelled as a couple
Thank brendadavis42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

This was a nice place to stay overnight in downtown San Antonio. I didn't really like paying for parking, but other than that, the staff was pleasant and the view from the tower was nice. You can see the Alamodome, Convention Center and the mall very easily. It's a short distance to the River Walk. I would stay here again.

  • Stayed: June 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Dan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQ0501GM, Front Office Supervisor-Crystal R. at La Quinta Inn & Suites San Antonio Riverwalk, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to say such nice things about our property! We hope in the near future you stay with La Quinta again. The area that we are in is ideal for business travelers due to our proximity to conference centers and restaurants. Thanks again for choosing La Quinta for your ldging needs.

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Reviewed 16 June 2018

Poor desk service. Took long time for clerk to check me in even w/reservations. Got locked out of room 2 times. Only one clerk on desk at check out so waited for email bill which never arrived. Staff were not friendly in the least except parking attendant, great guy.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with La Quinta
Thank Nathan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQ0501GM, Front Office Supervisor-Crystal at La Quinta Inn & Suites San Antonio Riverwalk, responded to this reviewResponded 4 weeks ago

I apologize sincerely that your experience with staying with us at La Quinta Riverwalk was less than perfect. Our goal is to provide each guest that walks in the door with outstanding customer service and I'm sorry to say we dropped the ball and did not meet you expectations or ours. We will coach each member of our front desk team to ensure that we consistently have a "Here for You" attitude and can provide our guests with the type of service they expect and deserve. Thank you for taking the time to provide your feedback it helps us tremendously with knowing where we need to improve our operation. It is my hope that in the future you continue to choose La Quinta for your lodging needs.

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A TripAdvisor Member
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Reviewed 15 June 2018

Do not take their suggestion of getting a map from the mall! It’s a set-up with Wyndham vacations and they are not truthful about the amount of times it will take! That’s my only negative in my stay! The facility was great, breakfast was exceptional and it’s really within walking g distance of anything you’d want to see!

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with La Quinta
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQ0501GM, Front Office Supervisor-Crystal R. at La Quinta Inn & Suites San Antonio Riverwalk, responded to this reviewResponded 4 weeks ago

I apologize that we did not provide a map at the property for your use, but please understand we would never want to take a way from a guests valuable time whether it be for work or family ,we understand how important time is and the role we play in making sure a guest has an excellent experience from start to finish. I will share this feedback with our staff and be more proactive to make sure that the front desk has a map available for guests and if not that we provide other option such as clear verbal directions or using our immediate internet access to print directions for guests. Thank you for taking the time to let us know where we can improve our operation and we hope to see you at La Quinta in the near future.

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Reviewed 13 June 2018

This hotel is the flagship of La Quinta hotels. The warmth & respect when we arrived was wonderful. Highly recommend the Valet service which was awesome. Eddie, the supervisor, was awesome. He knew all answers to our questions. The hotel was imaculate, the service was impeccable, the room was very very nice, liked the large bathroom. Convenient to walking...got to say though the heat was unbearable at times. But we chose our time to go and was well aware of the temps. If you are looking for a hotel to stay on the Riverwalk, do yourself a favor -stay at this LaQuinta.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank 66Funtimes2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQ0501GM, Front Office Supervisor-Crystal at La Quinta Inn & Suites San Antonio Riverwalk, responded to this reviewResponded 4 weeks ago

Thank you so much for your feedback regarding your recent stay with La Quinta Riverwalk! We truly appreciate you taking the time to let us know you enjoyed your stay with us. We take your compliments to heart and will do our best to make sure that every guest we encounter can say the same thing! It was our pleasure to have you as our guest and it is our hope that sometime in the near future you return to stay at La Quinta again.

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