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“HORRIBLE, HORRILBE, HORRIBLE”

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The Westin Riverwalk, San Antonio
Ranked #8 of 354 Hotels in San Antonio
Certificate of Excellence
Dallas, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“HORRIBLE, HORRILBE, HORRIBLE”
Reviewed 9 June 2012

1. Small valet lot so had to wait to pull up
2. Long check in line
3. Despite having called down for my car, valet "forgot" to get it
4. Told room service would take 15 minute, it took about an hour
5. Placed 8:30 am wake up call that I never received
6. Watch and GPS stolen from room because door did not shut all the way

Room Tip: Avoid this hotel like the plague
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Stayed June 2012, travelled on business
Helpful?
6 Thank clintB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamiChampagne, Director of Rooms at The Westin Riverwalk, San Antonio, responded to this review, 13 June 2012
Dear ClintB, I would like to apologize for the various challenges that you experienced during your stay at The Westin Riverwalk. If you are willing and would like to reach out to me to discuss the details of your experience, please email me at jami.champagne@westin.com. Thank you for taking the time to let us know what happened so that we have the opportunity to look into these areas. We will work dilligently to ensure the opportunities that you experienced do not continue to happen.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,164)
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auckland
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 June 2012

Lovely hotel, staff are professional, friendly enough. Pity about the slushy margarita but breakfast was good value. Expresso was very good for the US. 'Heavenly' bed was heavenly and voucher rewards for days you opt out of housekeeping was great value for money.
THE ONLY PITY was NO FREE WI-FI in the room. Great gym , nice pool - liked how there were plenty of extra gym/pool towels. Very clean, fresh scented environment - all as expected for the Westin.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Auckland1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamiChampagne, Director of Rooms at The Westin Riverwalk, San Antonio, responded to this review, 10 October 2012
Thank you for your valuable feedback about your experience at The Westin Riverwalk, Auckland1234. First, thank you for pointing out the positive aspects of your stay from the location to the professionalism of the staff. We do not offer free wi-fi n the rooms but we do offer free wi-fi at our lobby and restaurant. Thank you for staying with us and we hope to see you again.

Jami Champagne.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eldersburg, Maryland
Level Contributor
94 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 8 June 2012

As you might expect, this is a very nice hotel. Everything about it is sparkling clean, modern, and classy. The staff was extremely nice and very helpful. I stayed in one of the balcony rooms on the fifth floor, Riverwalk side, and it was really very nice. The room was generally quiet, although one of the nights I was there was a Monday, so the Monday Night Football party going on in the suite next door was quite loud... VERY loud... while I was trying to sleep. I phoned the front desk, and they took care of things. This is NOT something I usually do, but it was a bit excessive, and the manager on call was great.

I was there for a conference (and so got a reduced rate), but keep in mind all the other little extras do not get discounted (if you are traveling on a budget). Free valet parking, but every time I touched it, I handed a few bucks to the guy in the vest. But you get what you pay for! It is a great and very comfortable place to stay. You're on a less-traveled part of the Riverwalk, but you're still close to everything, so the location is excellent.

Room Tip: The Riverwalk side is much more interesting to me... The balcony was nice. Mine was a fifth floor ro...
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  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flower Mound, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 June 2012

The Westin Riverwalk clearly understands customers and how to deliver superior service. The staff is knowledgeable and engaging - always willing to help. Westin management also does a great job of empowering its folks to dive into issues or requests even if they are outside their immediate area/specialty. Other hotels have had friendly staff, but there is something special going on at the Westin. You will enjoy your stay.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Todd D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamiChampagne, Director of Rooms at The Westin Riverwalk, San Antonio, responded to this review, 10 October 2012
Thank you for taking the time to give us your valuable feedback about your experience at The Westin Riverwalk, Todd. Thank you for taking the time to point out all the positive aspects of the hotel such as the outstanding service you received from our staff. Thank you for staying with us and we hope to see you again.

Jami Champagne.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helotes, Texas, United States
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 June 2012

Had lunch with my family,, first class service from Chef Eugene Schlatt , excelent food.....great time , my dauthers were impressed with so wonderful service.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Oscar E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Riverwalk, San Antonio

Property: The Westin Riverwalk, San Antonio
Address: 420 W Market Street, San Antonio, TX 78205
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in San Antonio
#3 Spa Hotel in San Antonio
#4 Business Hotel in San Antonio
#4 Luxury Hotel in San Antonio
#4 Family Hotel in San Antonio
Price range (per night): $261 - $535
Hotel Class:4 star — The Westin Riverwalk, San Antonio 4*
Number of rooms: 473
Official Description (provided by the hotel):
Located on the world famous Riverwalk in San Antonio, The Westin Riverwalk is in the perfect location to relax and recharge. Expect a warm welcome when you visit our hotel. ... more   less 
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Also Known As:
The Westin Riverwalk Hotel San Antonio
Westin Hotel San Antonio
Westin San Antonio
Westin Riverwalk
San Antonio Westin

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