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Holiday Inn Express Santa Fe - Cerrillos
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Reviews (278)
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All reviewshi expressroom was cleanroad noisebooked this hotelan older propertywould stay here againup to datenice staythe staff was friendly and helpfulnice breakfastfree breakfastdowntownsantasquare
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5 - 10 of 278 reviews
Reviewed 2 May 2018

Of all the HIE I've stayed at, this is the only property that seemed old and worn out. It was a little disappointing for the price paid. They really need to give the property a face lift. The breakfast was also sub-par compared to other HIE hotels.

Room Tip: Difficult to do, not happy with the property in general
  • Stayed: August 2017, travelled as a couple
    • Value
    • Rooms
    • Service
7  Thank Pat K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Santa Fe - Cerrillos, responded to this reviewResponded 17 May 2018

Hi Pat K!

Thanks for choosing Holiday Inn Express and providing feedback about your experience. I would've wanted to read that you enjoyed your time with us but I'm sorry this wasn't the case due to the overall ambiance of the property and breakfast served being below par. Upper management's informed of your comments who'd take the necessary steps to upgrade where necessary to achieve complete guest satisfaction.

Despite this incident, I hope that you consider IHG still for your future travels.

Kind Regards,

Pam G
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2018

This hotel has a strange interior layout and could use some updating, but rooms were relatively clean and the breakfast was surprisingly decent. Not a bad choice if you're looking for budget-oriented digs along Cerrillos Road. Only 10 minutes from downtown.

Stayed: March 2018
5  Thank LVDavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Santa Fe - Cerrillos, responded to this reviewResponded 21 April 2018

Hello LVDavid,

Thank you for staying with us and for leaving a review. I am happy that you enjoyed the breakfast selection and that our location worked for your travel needs. On the other hand, I apologize that the general condition of the hotel affected your overall satisfaction. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for.

Again, thank you for staying and we hope you give us another chance to show you how great our hotel is.

Best Regards,

John O
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018 via mobile

Bed is comfortable, room is clean, bathroom seems fine, convenient location to where I have to work, not sure why so many people are giving bad reviews. Haven't had breakfast yet, got here late tonight.

Stayed: April 2018, travelled on business
Thank AAASparky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2018

As usual, we appreciated having Wifi and breakfast included.

Our king "suite" was not a suite. Just a large room with a small half-wall divider next to the bed. Look up "suite" online and you will find this at Wikipedia: "A suite in a hotel or other public accommodation denotes, according to most dictionary definitions, connected rooms under one room number." Dictionaries and travel websites agree - you need more than one room to call it a suite. There is nothing wrong with a large room, in fact a large room is a good thing, but it should be described accurately. We didn't need a suite, but if we did, this would have been a big problem.

Our room faced a busy road that generated a lot of noise and made it difficult to get a good night's sleep.

Room Tip: Ask for a room at the back, away from the road.
  • Stayed: February 2018, travelled as a couple
    • Location
    • Rooms
    • Service
9  Thank Rosemary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benny T, General Manager at Holiday Inn Express Santa Fe - Cerrillos, responded to this reviewResponded 15 February 2018

Hello,

Thank you for leaving a review regarding your stay, I do apologize that our room offerings were not up to your standards and that you could not get a great nights sleep due to the road noise. I wish that you had brought this to our attention and that we were able to rectify this issue before it became an issue.

I am pleased to hear that you were able to enjoy our high speed internet and our full hot breakfast buffet and I hope that you were able to get out and about to enjoy our wonderful city. I thank you for your time and hope we have the opportunity to host you as our guests again.

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Reviewed 2 January 2018

Comfortable bed, clean room. We use this hotel several times a year without disappointment, until this last visit. Comfortable bed as always, clean room and bathroom, friendly staff. Noise was at unprecedented levels this visit. Had the privilege of receiving a room below what sounded like an entire zoo of kids jumping on and off beds well into the night and starting again at 5am the next morning. The doors never stopped slamming. Our AC must've been on the blink since we had no air and became sweltering hot throughout the night. Was glad to check out but no rest for our additional 8 hour drive home. Might have to pass this one up next time through.

Room Tip: Stay on the 3rd floor to not have upstairs neighbors.
  • Stayed: December 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
12  Thank Jerresa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Benny T, General Manager at Holiday Inn Express Santa Fe - Cerrillos, responded to this reviewResponded 17 January 2018

Hi Jerresa,

Thyank you for taking the time to review your recent stay! I'm so sorry to hear that this most recent visit was not up to our usual standards. I've taken your review to heart and have shared it with the rest of our team members in an effort to better our service to you, our valued guests.

I hope that we have the opportunity to make it up to you in the future!

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