My wife and I stayed at this location on 5/22 and 5/23 and had some issues with noise from tour buses parked adjacent to our room and a few other concerns.
We brought these up to the front desk and also contacted Marriott who initially responded but for some reason my return responses fell upon server problems, hence I also wrote the corporate office. Unfortunately some time had passed with no response so I posted a review on Trip Advisor, Google and Yelp indicating concern.
Coincidentally, I recieved a call today from Marriott Courtyard Thousand Oaks Management,, Skylar Gustavson, who was not only a good listener but was committed to my satisfaction as a loyal Marriott patron.
We spoke about our previous stay and the protocols that are now in place to prevent this type of loitering and noise after 10 pm as well as some of the procedural modifications relative to kitchen trash removal and storage.
The conversation was very pleasant and he vowed to make it right and was committed to a suitable resolution which we both agreed upon.
Unfortunately Mr. Gustavson's Marriott email address was not taking correspondence due to a server glitch which explained the lack of response relative to his initial contact.
I am thankful for the grace extended by his listening and acknowledging fault with a committment to excellence which is truly what Marriott has always offered.
I accepted the resolution and agreed to try this location in the future as with employees such as Mr. Gustavson working for the Marriott, we know that we are in good hands.
Thank you Marriott and Mr. Gustavson for making this right and extending the graceful resolution that will keep us coming back.