We stayed overnight on our way to LAX for an early flight.Good hotel , quiet , spacious clean room and a good bed. Parking and breakfast charged extra.
A nice feature is the bar that’s open until 10 PM and besides a full bar also offers some snack and dinner choices. Bartended / cook Eric was great. Will return in the futureMore
Booking.com
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Wyndham
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StayForLong
I stayed here for a week while on a work trip.
Pros: good location (shops & restaurants close by), the staff were all very helpful, breakfast was very good, hot, fast and tasty. Room was spacious and clean.
Cons: no housekeeping at all (though clean towels are available on request), the communal areas smelled a little unclean, pool is depressing looking & not very inviting.
For a work trip it was appropriate but i would of been disappointed if I had booked it as a holiday.
Dear Eskweston,
On behalf of the entire hotel team, I want to thank you for taking the time out of your busy day to share this feedback.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management team as a way of celebrating the great guest experiences we delivered. I take a tremendous amount of pride in my team and I love hearing this feedback. My team and I work very hard to deliver a great guest experience and I am pleased we were able to to do so for you.
However, maintaining a clean and inviting atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping leaders to ensure this is an isolated incident with our common areas. We are currently working back towards providing regular housekeeping services, as we look to add staff to our team to accommodate this.
Once again, I appreciate you taking the time to share your feedback and we hope to welcome you again soon when your travels return you back to the Thousand Oaks area.
Skylar Gustavson
Area Front Office Manager
My wife and I stayed at this location on 5/22 and 5/23 and had some issues with noise from tour buses parked adjacent to our room and a few other concerns.
We brought these up to the front desk and also contacted Marriott who initially responded but for some reason my return responses fell upon server problems, hence I also wrote the corporate office. Unfortunately some time had passed with no response so I posted a review on Trip Advisor, Google and Yelp indicating concern.
Coincidentally, I recieved a call today from Marriott Courtyard Thousand Oaks Management,, Skylar Gustavson, who was not only a good listener but was committed to my satisfaction as a loyal Marriott patron.
We spoke about our previous stay and the protocols that are now in place to prevent this type of loitering and noise after 10 pm as well as some of the procedural modifications relative to kitchen trash removal and storage.
The conversation was very pleasant and he vowed to make it right and was committed to a suitable resolution which we both agreed upon.
Unfortunately Mr. Gustavson's Marriott email address was not taking correspondence due to a server glitch which explained the lack of response relative to his initial contact.
I am thankful for the grace extended by his listening and acknowledging fault with a committment to excellence which is truly what Marriott has always offered.
I accepted the resolution and agreed to try this location in the future as with employees such as Mr. Gustavson working for the Marriott, we know that we are in good hands.
Thank you Marriott and Mr. Gustavson for making this right and extending the graceful resolution that will keep us coming back.
Thank you, we appreciate your understanding and look forward to welcoming you again.
Very happy with this hotel. We had a 2 king room (who even knew this was a thing?), which was great with my two kids.
We loved the heated outdoor pool and hot tub - awesome. That was the best part.
The front desk staff were friendly and helpful.
The hotel was clean.
Only downside is that our tub drained slowly.
On behalf of the entire hotel team, I want to thank you for taking the time out of your busy day to share this feedback.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management team as a way of celebrating the great guest experiences we delivered. I take a tremendous amount of pride in my team and I love hearing this feedback. My team and I work very hard to deliver a great guest experience and I am pleased we were able to to do so for you.
Once again, I appreciate you taking the time to share your feedback and we hope to welcome you again soon when your travels return you back to the Thousand Oaks area.
In room coffee maker, iron, microwave, and refrigerator. Limited dining downstairs and many restaurants nearby. Business area onsite. Rooms are comfortable and quiet. Friendly staff. I will stay here again.
On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at the Courtyard Thousand Oaks Ventura County.
It is always encouraging to hear feedback, particularly when it comes from those who matter the most our valued guests.
Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences.
Once again, we appreciate you taking the time to share your feedback.
We also recognize these are unusual times and we thank you for choosing to stay with us.
Nancy Howard
Beautiful location, helpful staff and very clean, comfortable accommodations! We asked for recommendations for dinner and went to Plata taqueria. The food was amazing. We would definitely stay here on future visits. We didn’t have time to enjoy many amenities, but everything looked wonderful!
On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at the Courtyard Thousand Oaks Ventura County.
It is always encouraging to hear feedback, particularly when it comes from those who matter the most our valued guests.
Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences.
Once again, we appreciate you taking the time to share your feedback.
We also recognize these are unusual times and we thank you for choosing to stay with us.
Nancy Howard
