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art-scuba
Los Altos, California

Excellent place close to restaurants, in nout and service close to the gym360 miss val camp. Breakfast is good with Jasmin and M

5.0 of 5 bubblesReviewed 3 Jul 2023via mobile
Close to restaurants, gym 360 victory gym, excellent service

This place had clean rooms and excellent service even when we landed near midnight. The showers had a lot of force and they went the extra mile to give us rooms next to each other. The breakfast was great and both Jazmin and Mason helped our family with seniors who had food restrictions.

The service was simply superb especially since we experienced the opposite in Marriott at Anaheim in harbor

The beds were comfy and there was ample parking. There is an in n out right next to it and few restaurants including this sit down thai place. It has orange theory near by and the gymnastics camp is 5 minutes away.

There is a camarilla outlet mall about 15 mins away and it was fun to explore.
Food included tater tots, eggs any style, fritats, pan cake, french toast, avocado toast, breakfast burritos, sandwiches and all the usual Starbucks food as well. It was all great.
Date of stay: July 2023
Room Tip: The tater tots with eggs your style are great They can pack lunch as peanut butter bread if you...
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rateb Rahen, Guest Services / Front Office at Courtyard Thousand Oaks Ventura County, responded to this review
Responded 4 Jul 2023
On behalf of the entire Courtyard Thousand Oaks team, I want to thank you for sharing about your experience, it is always a pleasure having you here!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      Reviews (306)
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      2 - 7 of 306 reviews
      Reviewed 17 April 2023 via mobile

      Appears to be relatively newly constructed hotel. Room and common areas were spotless. Front desk staff were pleasant & helpful making check in a breeze. On-site parking is free which is a rare find in SoCal. Plenty of areas to hang out (both indoors & outdoors) in the common areas including some fire pits. Easy freeway access. Gym was large with plenty of options including free weights, weight machines, treadmills and elliptical. Full disclosure - I stayed here with points but prices seemed reasonable for SoCal. Would certainly recommend this property to solo, business or families traveling together.

      Date of stay: April 2023
      Trip type: Travelled solo
      Thank DMBgal
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nancy Howard, General Manager at Courtyard Thousand Oaks Ventura County, responded to this reviewResponded 19 April 2023

      Thank you for sharing your experience with us! We appreciate you and hope to welcome you again in the future.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 10 November 2022

      I am not sure why this has so many 4-5 star reviews. I stayed there on business for two nights in October. This hotel was just okay. Not sure if it's because I normally stay at Marriott hotels and this one paled in comparison to the others.

      Parking is $10 a night although it really shares a parking lot with a strip mall. Even if you don't park on the site, you will still get charged so watch out for that. Breakfast is $10 also I believe. No evening reception. There is a bar that looks pretty nice although only a few people took advantage of that. Maybe it was because I was staying mid-week. The pool also looked nice but being cooler, I did not take advantage of that.

      1) The front desk clerk, although seemingly nice, was kind of curt when he spoke; 2) The room seemed a bit dated and the hallway and room smelled a little like bleach. It was weird, 3) Couldn't figure out the TV. 4) Toilet continued to run even though we are in a drought, 5) The shower - on my goodness. I think it's part of the water-saving efforts but the showerhead was one that the holes were limited to a 1-inch diameter spray. When the water came out, it actually hurt, lol. Do not let the water hit your bits. It will be painful. I had to stand to the side of the water spray in order to avoid this.

      It was a good price to stay though and centrally located to where I needed to be. Lots or restaurants close by - Italian, American, Japanese, etc. The front desk clerk was responsive though when my keycard was not working. He ran right up and gave me new ones. I was surprised at how fast this happened.

      Overall, it was an okay stay. Not my best Marriott stay but not horrible either.

      Room tip: Some restaurants are: Holdren's (pricey), Spumoni's, In-N-Out, Cronie's ( bar), Ameci's. Do not get a room facing the freeway - noisy.
      Date of stay: October 2022
      • Trip type: Travelled on business
        • Value
        • Location
        • Service
      Thank mmmmdeedee
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Zainab Bell, Owner at Courtyard Thousand Oaks Ventura County, responded to this reviewResponded 10 November 2022

      On behalf of the entire hotel team, I want to thank you for taking the time out of your busy day to share this feedback.

      My team and I work very hard to deliver a great guest experience and I want to sincerely apologize for failing to meet those expectations. I want you to know your feedback has been shared with our management team as a way of celebrating the great guest experiences we delivered.

      If you don't mind; when you have some spare time, would you please be reach out to me as I would love to further discuss your stay with you.

      Once again, I appreciate you taking the time to share your feedback and we hope to welcome you again soon when your travels return you back to the Thousand Oaks area.

      Skylar Gustavson
      Area Front Office Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 27 October 2022 via mobile

      We stayed overnight on our way to LAX for an early flight.Good hotel , quiet , spacious clean room and a good bed. Parking and breakfast charged extra.
      A nice feature is the bar that’s open until 10 PM and besides a full bar also offers some snack and dinner choices. Bartended / cook Eric was great. Will return in the future

      Date of stay: October 2022
      Trip type: Travelled as a couple
      Thank radar60
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Zainab Bell, Owner at Courtyard Thousand Oaks Ventura County, responded to this reviewResponded 10 November 2022

      On behalf of the entire hotel team, I want to thank you for taking the time out of your busy day to share this feedback.

      It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! My team and I work very hard to deliver a great guest experience and I want you to know your feedback has been shared with our management team as a way of celebrating the great guest experiences we delivered.

      Once again, I appreciate you taking the time to share your feedback and we hope to welcome you again soon when your travels return you back to the Thousand Oaks area.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 18 September 2022 via mobile

      I stayed here for a week while on a work trip.

      Pros: good location (shops & restaurants close by), the staff were all very helpful, breakfast was very good, hot, fast and tasty. Room was spacious and clean.

      Cons: no housekeeping at all (though clean towels are available on request), the communal areas smelled a little unclean, pool is depressing looking & not very inviting.

      For a work trip it was appropriate but i would of been disappointed if I had booked it as a holiday.

      Room tip: Great comic shop within walking distance that I recommend.
      Date of stay: September 2022
      Trip type: Travelled on business
      2  Thank eskweston
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Zainab Bell, Owner at Courtyard Thousand Oaks Ventura County, responded to this reviewResponded 18 September 2022

      Dear Eskweston,

      On behalf of the entire hotel team, I want to thank you for taking the time out of your busy day to share this feedback.

      It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our management team as a way of celebrating the great guest experiences we delivered. I take a tremendous amount of pride in my team and I love hearing this feedback. My team and I work very hard to deliver a great guest experience and I am pleased we were able to to do so for you.

      However, maintaining a clean and inviting atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with our housekeeping leaders to ensure this is an isolated incident with our common areas. We are currently working back towards providing regular housekeeping services, as we look to add staff to our team to accommodate this.

      Once again, I appreciate you taking the time to share your feedback and we hope to welcome you again soon when your travels return you back to the Thousand Oaks area.

      Skylar Gustavson
      Area Front Office Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 1 July 2022

      My wife and I stayed at this location on 5/22 and 5/23 and had some issues with noise from tour buses parked adjacent to our room and a few other concerns.

      We brought these up to the front desk and also contacted Marriott who initially responded but for some reason my return responses fell upon server problems, hence I also wrote the corporate office. Unfortunately some time had passed with no response so I posted a review on Trip Advisor, Google and Yelp indicating concern.

      Coincidentally, I recieved a call today from Marriott Courtyard Thousand Oaks Management,, Skylar Gustavson, who was not only a good listener but was committed to my satisfaction as a loyal Marriott patron.

      We spoke about our previous stay and the protocols that are now in place to prevent this type of loitering and noise after 10 pm as well as some of the procedural modifications relative to kitchen trash removal and storage.

      The conversation was very pleasant and he vowed to make it right and was committed to a suitable resolution which we both agreed upon.

      Unfortunately Mr. Gustavson's Marriott email address was not taking correspondence due to a server glitch which explained the lack of response relative to his initial contact.

      I am thankful for the grace extended by his listening and acknowledging fault with a committment to excellence which is truly what Marriott has always offered.

      I accepted the resolution and agreed to try this location in the future as with employees such as Mr. Gustavson working for the Marriott, we know that we are in good hands.

      Thank you Marriott and Mr. Gustavson for making this right and extending the graceful resolution that will keep us coming back.

      Date of stay: May 2022
      Trip type: Travelled as a couple
      Thank georgeu352
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Nancy Howard, General Manager at Courtyard Thousand Oaks Ventura County, responded to this reviewResponded 1 July 2022

      Thank you, we appreciate your understanding and look forward to welcoming you again.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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