Quit and safe , clean and friendly people , 25 hours coffee free at the reception . Good WiFi and nice quiet hotel . Beds were comfortable and clean. Shower was nice and clean bathroom .Nice area with mall on walking distance .We loved our stay and had a great dinner at Julio’s Mexican restaurant.
Dear guest, Thank you for the positive rating. We are pleased to hear that you had a great stay with us. We are glad that you liked our accommodation and the area and found our property clean, quiet, and safe, the beds comfortable, and the staff friendly, and it's nice to read that our WIFI service and complimentary coffee offering were to your satisfaction. We are also happy to know that the shower met your expectations. It was a pleasure to host you, and we look forward to having you back many more times in the future.
Best Regards,
Quality Inn Thousand Oaks
Customer Care Team
Renata was great! Quick check in accommodated me due to my ankle being injured and I got a little breakfast a muffin and a water which was great overall great experience she has excellent customer service
Dear guest, We are always pleased to receive feedback from our visitors in relation to their stays with us, and we are delighted with your rating and comments - thank you very much. We are glad that you had a quick check-in experience, and it's nice to read that our breakfast offerings were to your liking. We also appreciate you taking the time to personally recognize Renata for her exemplary service. Thank you for your review. It was a pleasure to host you, and we look forward to having you back many more times in the future.
Best Regards,
Quality Inn Thousand Oaks
Customer Care Team
I don't like posting negative reviews. I try to find positive things to say. But my stay here was the worst lodging experience I have had in many, many years. It looked pretty good online and the reviews here and elsewhere were decent. I don't know who is so happy with the place - when I got there it was obviously a bit run down and scruffy looking. I thought, "Well, I'm here, hopefully the room will be good." The first night my room was OK, not great but acceptable. Worn furnishings but fairly clean. Unfortunately the people next door had both music and the TV going loud with the door and window open, so I asked the front desk to deal with it. The neighbors were quieter for a couple hours and then got noisy again but I just put up with it. Then late in the night their bed started banging against the wall as they were going at it, so my first night wasn't great. I asked to move to a different room, which was a hassle but I did it. The second room wasn't quite as clean as the first, although not terrible (cleanliness-wise). Still, the worn furnishings and flooring made it feel a little crummy. Late that night, a woman at a nearby room started screaming as loud as she could and kept it up for 15-20 mins while pounding on the door, yelling, "Open the F___ing door!", "Open the G__ D___ door!", over and over. This went on until the cops came. A couple hours later, late in the night, she did it again but only for a few minutes and then stopped. The clientele at this place is questionable to say the least, as you can see from these two examples. There are junky old cars and trucks parked near the rear of the parking lot (abandoned? I don't know). I've stayed at the Motel 6 in 1000 Oaks twice and although it's a more "budget" hotel, it's way better than this dump. The only positive thing I can say is that the guys at the front desk really did try to be helpful.
Hi Steve, We are very sorry to read your review of our property. Our aim is to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize for the aspects of your visit that marred your stay with us. We take guest feedback very seriously, and we have noted all your comments for the betterment of the guest experience. Thank you for considering our accommodation for your stay in Thousand Oaks and taking the time to post your review. We regret that our property was not suitable for your needs, but we appreciate you staying with us on this visit.
Best Regards,
Quality Inn Thousand Oaks
Customer Care Team
As a 2 Star hotel I will be reviewing it at this level and as reading some of the previous reviews before staying here I am pleased to announce that it surpassed my expectations. The check in was a little long winded but I think a group of 4 of us arrived as another two and there only seems to be one person at the desk at a time. That said the staff members on both my check in and out were very friendly. When I did check in, I could choose my room (Not had this option before) which mean that our party could be relatively close to each other. My room was on the second floor which means I can not comment on any noise from above. I did hear people leaving rooms early on in the morning but nothing more.
The room I had was big, the bed was big and soft and there was room to hang up al my clothes for the week. The room also had air con, an iron and board, TV, coffee machine, fridge and microwave (didn’t use) and a hairdryer which did not work. There was also a desk and chair which I used for work in the evenings which was comfortable enough, the wifi password you get given on entry and it works quite well. You may just have to reconnect every once and awhile.
Shower was nice and powerful; water was more than hot enough and there were enough lights around the room. No safe though.
Each day I came back to my room and it had been cleaned and everything restocked to a high level.
There wasn’t much I could complain about apart from the broken hair dryer. The bed was too soft for me and personally I found it difficult to sleep but this was personal preference only. There was a lose piece of wood where the door was on the outside that moved when the door shut that I thought it would come off (It didn’t).
The pool and hot tub looked good however it wasn’t warm enough on our stay to use it and I didn’t see anyone else try.
Breakfast was nice, there was a large enough selection that should accommodate most people. I mixed it up trying bagels, waffles and yoghurt most mornings.
All in all, I had a pleasant stay, it was slightly further away from where we needed to be so I don’t think we would be back but having said this, I wouldn’t mind if we did come back here.
Dear Martyn, Thank you for the positive rating. We really appreciate the time that you have taken to leave such a detailed review of your stay with us. It feels great to hear that several aspects of your visit pleased you, including the spacious room, the room amenities, the lighting in the room, the friendliness of our staff and the level of cleanliness ensured by our cleaning team, and the information that you have provided will be beneficial for travelers who may be considering a stay with us. At Quality Inn & Suites Thousand Oaks, we always welcome constructive feedback and rest assured that we have noted the aspects of your visit that left room for improvement. We sincerely hope to see you again soon and delight with an even better stay during your next trip to the area.
Best Regards,
Quality Inn Thousand Oaks
Customer Care Team
Convenient location, nice and quiet, well-maintained, the grounds look like something from a magazine, excellent breakfast, great Wi-Fi. In short, pretty much the perfect stay, looking forward to returning here on our next trip to town.
Hey Daniel, We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating and comments - thank you very much. It feels great to hear that several aspects of your visit impressed you, including our location, the property's maintenance condition, WiFi facility, and breakfast, and we appreciate you telling us that you had the perfect stay with us. Many thanks for letting us know that you will visit us again. This means a lot to us. It was a pleasure to host you, and we look forward to having you back many more times in the future.
Best Regards,
Quality Inn Thousand Oaks
Customer Care Team
