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“Really a motel” 3 of 5 bubbles
Review of BEST WESTERN Intown Luray

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BEST WESTERN Intown Luray
Ranked #6 of 9 Hotels in Luray
ringwood hampshire uk
Level Contributor
148 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Really a motel”
3 of 5 bubbles Reviewed 22 October 2013

Clean rooms and very good breakfast. The dining staff were great. They advised on local events and were just so lovely. The breakfast was nicely cooked and presented
This is ok for a passing spot. The rooms walls are paper thin so not so good bedding was clean but not luxurious. Well positioned for luray caverns and skyline drive and motorway 81.

Room Tip: Would guess that most rooms would be noisy because walls thin. Not too sure how secure the rooms are...
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  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank aliwoollacott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathon L, Front Desk at BEST WESTERN Intown Luray, responded to this review, 23 October 2013
Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. I want to reassure you that your experience is not typical. I will personally look into this issues you hade with the noise in your room. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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337 reviews from our community

Traveller rating
    45
    83
    90
    65
    54
See reviews for
129
122
19
8
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
Winter Haven
Level Contributor
80 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 bubbles Reviewed 6 October 2013

being handicapped, they had to downstairs rooms, though we did ask with our booking, and were told on arrival there was no guarantee. My husband was able to get me up the 14 or so steps, with use of the railings, but when we got 3 steps before the top all three remaining bolts that hold the railing were out of the wall. Rooms could be cleaner, bathrooms need painting, ceilings peeling

Room Tip: make sure than can accommodate a handicapped person on the lower level, and please be careful with...
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  • Stayed October 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Janine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathon L, Front Office Manager at BEST WESTERN Intown Luray, responded to this review, 6 November 2014
I am sorry that it took a while to respond, i wanted to make sure that we had worked on all the issues . We have new maintenance and housekeeping staff, and have better trained our front desk on making sure that those with special needs get the rooms that they need.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Luray hotels

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 6 October 2013

Before I booked I read the reviews on Trip Advisor and admit was pretty skeptical but BW Luray was the closet hotel i could find with rooms for the weekend i needed. I am sure there may have been some Mom and Pop places but being from out of state I stay at big name hotels. I was pleasantly surprised to find that our stay was no where as bad as the recent reviews. We arrived late. All three rooms I reserved were clean with plenty of towels, pillows and blankets. NO FLIES or BUGS in Oct. 2013. For a friday night it was very quiet. The hotel staff was friendly and very accommodating; from the night clerk to the nice ladies working the breakfast at the hotels restaurant.

  • Stayed October 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank BamaGirl1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathon L, Front Office Manager at BEST WESTERN Intown Luray, responded to this review, 6 November 2014
I am glad that you stay with us exceeded what you was expecting.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Luray, Virginia, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 24 September 2013

This is not a great hotel to enjoy the Park and Caverns at. Good location but that is all. Broken railings, room had odor, Wet towels were left in room and door was jammed shut when you were inside preventing exit. Management was very unconcerned as they have a contract with a group of workers that stay there weekly to work on the hospital renovations that accept the condition of the hotel. We have reported this to local agencies to Luray.

  • Stayed September 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
3 Thank Kathleen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathon L, Front Office Manager at BEST WESTERN Intown Luray, responded to this review, 6 November 2014
I waited to respond due to looking into the issues that were mentioned, and taking over this position from the former from manger, I first want to apologize for everything. since your stay we have weeded out our staff that was not preforming up to what our guest expected. We have done many renovations to improve and upgrade our facility, and wish you would be willing to give us another try, im sure you would be pleasantly surprised.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison, WI, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 6 September 2013

The hotel staff was friendly and polite. However, that's about where the good points end. We were attending a wedding and there was supposed to be a block of rooms at a special rate, but when we called, we were told there was no such rate. We found out later that other wedding guests had gotten a better rate. If you're about 6 feet or over, the shower head and the bathroom mirror are too low to be usable. The bed was very hard and uncomfortable. The hotel has an outdoor pool, but no towels are available at the pool, and the room only had two towels. I'm not sure what you're supposed to do if you'd like to use the pool and also take a shower. The alarm clock and one of the lamps were just not plugged in, and there were very few outlets to plug in phones and other devices. The hotel restaurant, advertised as "full service," was only open for breakfast. Parking was limited, so this would not be an ideal choice if you're driving a moving truck or towing a trailer.

  • Stayed September 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
2 Thank Brian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jonathon L, Front Office Manager at BEST WESTERN Intown Luray, responded to this review, 6 November 2014
I waited to respond due to looking into the issues that were mentioned, and taking over this position from the former from manger, I first want to apologize for everything. we have changed our computer system that helps us see what groups have been made , even if there closed or canceled. we also let the guest know at checking that the is extra towel and toiletries available at the lobby when ever needed. since your stay we have weeded out our staff that was not preforming up to what our guest expected. We have done many renovations to improve and upgrade our facility, and wish you would be willing to give us another try, im sure you would be pleasantly surprised.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Intown Luray

Property: BEST WESTERN Intown Luray
Address: 410 West Main Street, Luray, VA 22835-1025
Phone Number:
Region: United States > Virginia > Luray
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #6 of 9 Hotels in Luray
Price range (per night): $101 - $207
Hotel Class:2.5 star — BEST WESTERN Intown Luray 2.5*
Number of rooms: 40
Reservation Options:
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Also Known As:
Best Western Intown Of Luray Hotel Luray
Best Western Luray
Luray Best Western

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