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Reviewed 30 March 2018

We did not stay at the hotel but attended a wedding there and have nothing but great things to say about the 3 day event! The wedding dinner food was delicious and the banquet staff was outstanding. Carol was our server and she was so caring and customer focused that she made the wedding! I should note that all of her associates were terrific as well! It is wonderful to see a group of people that seemed to enjoy themselves and were happy to share in the joy of a newly married couple!

Stayed: March 2018, travelled with friends
Thank E M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2018

  • Stayed: March 2018, travelled with family
    • Value
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Review collected in partnership with Radisson Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Katie C, Front Office Manager at Radisson Lackawanna Station Hotel Scranton, responded to this reviewResponded 29 March 2018

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 26 March 2018

  • Stayed: March 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 25 March 2018

Don't be fooled by the fancy look of the lobby and exterior. Staff extremely friendly, helpful, and accommodating-the only good thing about the stay. Had a 4+ star dinner at the restaurant but breakfast the next day was overpriced for such low-quality food. Decided to order off the menu after seeing the sub-par buffet. Omlete was okay, but lacked flavor as well as the potatoes and accompanying ham. Coffee was horribly sour and a hair was found on the rim of the mug upon receiving. Familys' egg dish was raw and bland. Room overlooked the street below with a nice view but was way too noisy at night to sleep more than a few uninterrupted hours. Would not recommend.

  • Stayed: March 2018, travelled with family
    • Value
    • Sleep Quality
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1  Thank jo p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MBK_GM, General Manager at Radisson Lackawanna Station Hotel Scranton, responded to this reviewResponded 27 March 2018

Thank you for staying with us, and we are glad to hear about your positive dinner and staff experiences. We are a fresh ingredient kitchen, so I apologize for, and will look into, how we missed on the breakfast experience. Our menu is full of fresh and healthful selections; we will address!

Our hotel has a lot of varying room types and views; most rooms blessed with large oversized windows. While some rooms are city view, we also have rooms that have a view of the valley. We have different guests with different preferences for their view and experience. Our staff is ready to accommodate any request you may have upon your future visit. We do hope to see you again.

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Reviewed 22 March 2018

  • Stayed: March 2018, travelled with friends
    • Value
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Review collected in partnership with Radisson Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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