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Reviews (1,178)
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Reviewed 18 September 2017

We have stayed at the Hampton Inn in the past, tried a couple of other hotels, and have returned to the Hampton due to the consistent excellent treatment we receive. The rooms are clean, and the complimentary breakfast satisfying.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Shana R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guestrelations2017b, Guest Relations Manager at Hampton Inn & Suites Flagstaff, responded to this reviewResponded 2 October 2017

I am delighted to hear that you have returned to us after trying the other available options. I hope that you will stay with us several times more on your next trips. Our staff are always ready to welcome you. Thank you for your loyalty and trust. :)

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Reviewed 17 September 2017

Tried to book with the hotel directly but had to go thru a central reservation service., which took forever. Booked a 2 Q standard room. Could have had an upgrade at no charge but the upgrade was for a suite right next to the freeway and too noisy.
Denise checked us in and she was very accommodating. I had requested top floor away from the ice machine, stairs and elevators and the room we were assigned was right next to the ice machine and stairs. So Denise found us a room on away from all those things but on a lower floor.
The room had no refer or micro but they sent up a refer when I inquired after we had settled in. The beds were comfortable, the TV was great. There were plenty of outlets and usb ports. The bathroom was all inclusive meaning the tub/shower, toilet and sink vanity were all in one room. The bathroom was clean but in serious need of a remodel. The sink vanity was not granite and the sink had old cracks in it. The tub surround had been repaired where the 'marble' had been broken.
The a/c unit was so loud that we had to turn it off to sleep or it would have roared.
Breakfast was usual fare, waffles had lots of things to top them with. Oatmeal was very viscous so not so palatable. Fresh fruit, yogurts, eggs and sausages as well as the breads, muffins, etc. Attendant was good at replenishing.

Room Tip: Top floor, not on freeway side
  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Barb H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guestrelations2017b, Guest Relations Manager at Hampton Inn & Suites Flagstaff, responded to this reviewResponded 2 October 2017

What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. :)

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Reviewed 16 September 2017

The lighting is poor. Out dated decor. Greasy, grimey microwave touchpad. Valance slightly detached from from window treatment. Window dirty with large tree obstructing view. Low toilet without rail to assist those with mobility limitations.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank betterweigh1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guestrelations2017b, Guest Relations Manager at Hampton Inn & Suites Flagstaff, responded to this reviewResponded 2 October 2017

We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

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Reviewed 14 September 2017

Hampton Inn in Flagstaff was up there with the best. Great location, as in Flagstaff itself, with restaurants all around, easy access to airport, exit from the city & centrally located for all the wonderful tourist sites.
The hotel staff were wonderful, welcoming, addressed us both by name every time we passed reception. Our room was very clean, comfortable bed, although there was no mini frig. No problem, we requested one & it was there in 5 minutes complimentary.
Highly recommended

  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank ShonaandMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guestrelations2017b, Guest Relations Manager at Hampton Inn & Suites Flagstaff, responded to this reviewResponded 2 October 2017

Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

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Reviewed 14 September 2017

Large room with full kitchen excellent if you are staying awhile. Lots of space, clean although furniture is dated and a little worn out. Near the university food nearby. Staff very helpful. Would stay here again.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Ray H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guestrelations2017b, Guest Relations Manager at Hampton Inn & Suites Flagstaff, responded to this reviewResponded 2 October 2017

Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. :)

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