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Reviews (1,196)
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All reviewsdel tacogrand canyongas stationroom was cleanthe breakfast arearoad noisefront desk staffoatmealconvenient locationindoor poolking suitecomplimentary breakfasthot tubfull kitcheneasy accessnice staywould stay here again
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Reviewed 7 June 2018

the staff was good, except for one instance. I reported the main gas valve outside the hotel was leaking and had a rotten egg smell. the desk girl told me that it's our problem ill take care of it. She did not seem concerned and had a snotty attitude. The hotel was close to everything and we went to the grand canyon

Room Tip: don't take a room in the basement
  • Stayed: May 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Joe F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2018

I have chosen to stay at Hampton Inn for most of my out of town traveling accommodations. I have yet to be disappointed. In each city and state that I have traveled to (about 9 states and 17 cities) Hampton Inn has always maintained a certain quality that I appreciate and applaud. My family and I are happy customers.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank mrsapwinter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2018

Good location, easy to find. Not as comfortable as some Hampton Inn hotels but satisfactory. Clean, good reception for Wifi, typical breakfast available. There are several restaurants within walking distance which was a benefit after a long day's drive. Staff friendly and helpful.

  • Stayed: March 2018, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank cpniner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denise-HiltonHelp, on behalf of management at Hampton Inn & Suites Flagstaff, responded to this reviewResponded 14 June 2018

Dear cpniner,

Thank you for your review. We’re sorry we didn’t provide the quality of amenities and service you deserved during your stay at our hotel. Your feedback is genuinely appreciated as it is the first step in helping us improve our services. If you return to our area, we hope you’ll stay with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2018 via mobile

The location is great because we needed to be close the NAU campus. It was less than one mile away. The parking lot was pretty cramped with Del Taco and Chevron sharing the parking spaces. The majority of the lights in the parking lot were not working, so it is very dark. The room was spacious enough, but a fridge would have been nice. The bathroom counter space was great and the shower worked great. The air conditioner in the room did not work very good. We opened the window since it gets pretty cold at night. It helped some if you don’t mind the noise of the traffic. We couldn’t hear our neighbors or anyone walking in the room above us. The breakfast was a typical free hotel breakfast. Eggs, biscuits/gravy, waffle maker, toast, oatmeal, and fruit. The beds were a little hard and not the most comfortable. The pillows were very flat. Everyone that worked there was friendly and made us feel welcome. If we stay in Flagstaff again, we will consider staying at a different hotel.

Stayed: May 2018, travelled with family
Thank boxrmk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John-HiltonHelp, on behalf of management at Hampton Inn & Suites Flagstaff, responded to this reviewResponded 9 June 2018

Dear boxrmk,

Thank you for your review. We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues encountered, and we are working with our team to ensure the situations don’t happen again. Your feedback is genuinely appreciated as it is the first step in helping us improve our services. If you return to our area, we hope you’ll stay with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2018

Loved the room, comfortable beds, good comp bfast, but disappointed in the shower not draining (I’m guessing a buildup of hair over time that the cleaning staff just ignored).....Minus the back luck with my shower, recommend this hotel.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank dallasleubanks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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