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Reviews (714)
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All reviewscomfort suitestgi fridaysfrench doorsdowntown buffalofront deskfree breakfastliving roomparking garagetwo blocksmain styogurttown ballroomfree trolleypull out couchwaffle makersame buildingking suite
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Reviewed 22 February 2018

Positives: The front desk was friendly and helpful. The room was extremely spacious, comfortable and up to date. The room had lots of amenities such as a keurig, mini fridge, two TV's, etc. I really enjoyed the vanity area to get ready! The location was convenient as it was walking distance to many places. Breakfast had many options; also it was connected to TGI Friday's. Overall it was a good stay!
Negatives: I had to walk from the parking garage to and from the hotel. Someone was smoking in a room near by mine even though it is a smoke free hotel. My key stopped working a couple times and I had to go to the front desk.

  • Stayed: January 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Vacation L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew S, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this reviewResponded 26 February 2018

I am very happy you enjoyed the hotel, the amenities and the location. We are so close to everything - attractions and restaurants and all of our rooms are suites. Unfortunately we are limited with parking since we are a downtown hotel. We have a small lot to check in and check out and the city owned parking garage is 1.5 blocks away. We do offer a shuttle to and from the garage. It is indeed frustrating when someone disregards the non smoking policy and smokes in a room. We do charge the guest and ask them to leave immediately.

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Reviewed 19 February 2018 via mobile

Overall, our stay was pretty good. The room itself was very clean (although outdated), conveniently located near the trolley and guest service was very nice. HOWEVER on every booking website I checked (booked through Hotels.com) this hotel claimed to have on site parking, even specifying the price for this. This is simply not true. Parking is not far, but it’s a good 5 ish minutes away at a parking garage which is not great considering the area is pretty sketchy at night. This was not clear at all when booking, as one of the main reasons I booked was convenient parking. Overall I wouldn’t rule this hotel out, however beware that of this if you’re travelling with small children/don’t want the hassle.

Stayed: February 2018, travelled as a couple
Thank katsa767
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew S, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this reviewResponded 21 February 2018

Thank you for the feedback. I am sorry about the parking situation. Some 3rd party sites are not as clear as the hotel website on parking. The 3rd party sites do say there is "self parking for a surcharge". Unfortunately they do not let us elaborate like our Holiday Inn Express website which does say that parking is offsite at a city garage 1.5 blocks away at an additional charge. We are excited because our rooms will be updated over the next 4 months. Starting in 1 month we will renovate the guestrooms 1 floor at a time so it least impacts our guests.

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Reviewed 4 February 2018

The room was very clean and nicely organized. It had microwave, 2 TV, DVD players (you can borrow DVDs from front desk for free).

Bed was nice and clean. The location is quite good. We visited for visiting USCIS office in Buffalo, and it was only 5 minutes away. We arrived at the city around 11pm, and was little worried about our car (parked at a public metered lot) being robbed (we had that experience in San Francisco), since the town looked a bit down. But downtown Buffalo had many police cars on patrol and the area had many good restaurants and bars. So as long as you don't do anything wrong/stupid, there's nothing to worry about in terms of the safety, I believe.

  • Stayed: February 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Anonymous47958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew S, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this reviewResponded 6 February 2018

Thank you for the feedback. Very glad you enjoyed your stay. We are indeed very close to many attractions, businesses and restaurants. It is a great bonus that the police station is within our same block and with so much going on in the Theatre District it is a nice place to be.

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Reviewed 22 January 2018 via mobile

Very friendly staff and courtesy drivers. Friday’s restaurant in hotel for easy access to food. Has a pantry off lobby with a selection of snacks and drinks. Plenty of lobby seating. Secure access to elevator to keep the riff raff out of the private areas of the hotel.

Stayed: January 2018, travelled on business
1  Thank Flysmurf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew S, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this reviewResponded 6 February 2018

Thank you! We are very happy with our location and the amenities the hotel has. Safety is also a priority for us. We have key access to the exterior doors and elevators. The TGI Friday's restaurant in the hotel is also a great bonus and they offer guests a discount.

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Reviewed 20 January 2018 via mobile

First off exceptional customer service, standard rooms nothing too crazy . Hotel and staff go out of there way to make you feel comfortable. Nothing bad too say this is an excellent choice. Very close to all the night life and plenty of sites within walking distance.....

Stayed: January 2018, travelled with family
Thank Rich T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew S, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this reviewResponded 6 February 2018

Very happy you enjoyed your time with us. I am also lucky to have some amazing tenured staff at the hotel!

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