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11 - 16 of 818 reviews
Reviewed 6 April 2021

Property is in good shape and understandably restaurants and valet are not available but room cleaning should be more frequent than five days especially after being told that there will be cleaning in 3 days especially during covid.

Date of stay: April 2021
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Review collected in partnership with Hilton Grand Vacations
Thank B346GLjonh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGV Resorts, Owner at The Grand Islander by Hilton Grand Vacations, responded to this reviewResponded yesterday

Thank you for taking the time to leave your feedback regarding your stay. I am sorry your stay did not exceed your expectations. Your feedback has been shared with our team as we look for ways to improve.

Will Bethel
Resort Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2021

The hotel charged full value for our stay and did not have services to justify that amount. One hour wait for Starbucks, running out of pool towels, slide not operational. Ruined our trip. Stay anywhere else.

Date of stay: March 2021
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Review collected in partnership with Hilton Grand Vacations
2  Thank maps22863819392808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGV Resorts, Owner at The Grand Islander by Hilton Grand Vacations, responded to this reviewResponded yesterday

Thank you for your feedback from your recent stay. I'm so sorry to hear that we were not able to deliver a great experience to you during your last visit. We have shared your feedback with our team. We are working closely with the village to resume more services and outlets. Your feedback is much appreciated and will only help us improve.

Will Bethel
Resort Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2021

If you charge $300+ a night, I need the amenities to be available. The pool was not working and there was only one jacuzzi (that was also not working). The bar was closed, probably due to Covid but there was no alternative. The room was immaculate. The washer and dry was definitely needed.

Date of stay: March 2021
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Review collected in partnership with Hilton Grand Vacations
Thank FellowTraveler623875
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2021

Great two bed apartment; spacious; hotel facilities; near beach; cooking facilities; sea view; modern and clean; comfy beds; great location between beach and mall; balcony; air con works well; provide baby crib

Date of stay: March 2021
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Review collected in partnership with Hilton Grand Vacations
Thank P8549MDadrianb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2021

Great Stay and room considering not much open. They are doing the best they can considering the Pandemic. Enjoyed my view and the convenience of location. Worth the half off stay. Hoping thing get better soon and Covid test aren’t mandatory. Less than 25% of the tourist wearing masks! Why? Total inconsideration!!

Date of stay: March 2021
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Grand Vacations
Thank mellissader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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