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“Liars and Theives” 1 of 5 bubbles
Review of Holiday Surf Hotel

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Holiday Surf Hotel
Ranked #79 of 85 Hotels in Honolulu
Honolulu, Hawaii
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Liars and Theives”
1 of 5 bubbles Reviewed 25 February 2012

We had booked this hotel because they had claimed to be per friendly. We had even called ahead of time to hear about their policy. They told us pets were welcome and out hotel room for 2 nights would be 180 dollars. When we got in they told us that they had a 500 dollar pet deposit!!! They never told us that when we called and asked. They then treated us horribly laughing and making jokes at our expense when we canceled our reservation. 500 was out of our price range and we would not have booked if they had told us when we asked.

Later when we were looking over our credit card bills it showed they charged us 220 dollars not 180 and we didnt even stay there! They also lied and told us we needed to call their booking number to get things settled but after calling we found out they booked through their hotel front desk. They lied about an alternate number.

The staff was rude.
They lied.
They tried to steal and charge us more than the reciept said.

Room Tip: The Outrigger is a pricey but very good hotel. Actually, any other hotel besides the holiday surf...
See more room tips
  • Stayed February 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
10 Thank bob b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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172 reviews from our community

Traveller rating
    25
    54
    40
    19
    34
See reviews for
28
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6
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
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  • English first
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English first
Arlington, South Dakota
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 11 October 2011

I didn't spend a lot of time in the room, but here are my impressions. The staff was nice and friendly and the maid service was good. The air conditioner kept rattling the metal slats above it and was pretty much useless, plus I had to crawl on the floor to turn it on. One of the windows was missing a pane and, like was mentioned previously, it was very noisy especially the garbage truck in the morning and all the ambulances constantly going down Ala Wai Blvd. I was not prepared for the $150.00 deposit as it was not mentioned during booking. I did get it back though so, that was a minor inconvenience at best. The laundry facilities were "different" in that they were located outside on the side of the hotel.

As was mentioned earlier, if you have the means spend a couple extra bucks and avoid this place if you can.

  • Stayed September 2011, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 1 June 2011

I reviewed this hotel before my daughter booked the hotel. She and her husband had stayed previously. Yes, it is undergoing some renovations, but if you're in Hawaii on holiday, realistically, how much time are you going to spend in your room??? We had a kitchen unit, perfect size for preparing breakfast and snacks. Too hot to eat lunches and for the most part, you're out sightseeing anyway. Did a grocery shop when we arrived and that did us for the week we were there. The staff were friendly, helpful and kind. A smile and hello goes a long way. Loved the murals painted on the ceilings in the rooms! ABC stores were great for snacks and gifts. Use the brochures you find on the street corners and take some time to compare. Would stay again. Cheers.

  • Stayed May 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank lizaard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 17 January 2011

My parents are staying at the Holiday Surf and just phoned me to tell me they have cockroaches in their room! The girl at the front desk didn't seem surprised at all and said she'd have it seen to. However, four days later and no one had shown up to "take care of it" so my parents tried again only this time they mentioned the board of health. Within two hours there was a person there to spray for the roaches. They've been unable to find another hotel in their price range but as soon as they do they're getting out of the Holiday Surf!

  • Stayed January 2011
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank paradox347
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Honolulu hotels

the hamptons
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 9 October 2010

I have stayed there several times and will return for another stay this December.
i look forward to it. it is such a warm friendly down to earth owner operated hotel the staff is so friendly as most of Hawaii is.it is close to just about everything and a five min walk to the famous Waikiki beach.
it not a new hotel but the place is clean the beds are very comfortable . good hot water the kitchens have everything you need the office is staffed all the time it's just perfect place to stay and a simple no fuss about it hotel and your there to see the Hawaii and beaches .
Michael Bassett of east hampton new york

Stayed January 2010, travelled with friends
Helpful?
1 Thank hamptoning
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Surf Hotel

Property: Holiday Surf Hotel
Address: 2303 Ala Wai Blvd, Honolulu, Oahu, HI 96815-2692
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service
Hotel Style:
Ranked #79 of 85 Hotels in Honolulu
Price range (per night): $196 - $350
Hotel Class:2 star — Holiday Surf Hotel 2*
Number of rooms: 34
Reservation Options:
TripAdvisor is proud to partner with Booking.com so you can book your Holiday Surf Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Surf Honolulu
Holiday Surf Hotel Honolulu, Hawaii

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