We had booked this hotel because they had claimed to be per friendly. We had even called ahead of time to hear about their policy. They told us pets were welcome and out hotel room for 2 nights would be 180 dollars. When we got in they told us that they had a 500 dollar pet deposit!!! They never told us that when we called and asked. They then treated us horribly laughing and making jokes at our expense when we canceled our reservation. 500 was out of our price range and we would not have booked if they had told us when we asked.
Later when we were looking over our credit card bills it showed they charged us 220 dollars not 180 and we didnt even stay there! They also lied and told us we needed to call their booking number to get things settled but after calling we found out they booked through their hotel front desk. They lied about an alternate number.
The staff was rude.
They tried to steal and charge us more than the reciept said.
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- Also Known As:
- Holiday Surf Honolulu
- Holiday Surf Hotel Honolulu, Hawaii