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“One Night Splurge”

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Moana Surfrider, A Westin Resort & Spa
Ranked #24 of 84 Hotels in Honolulu
Certificate of Excellence
GreenLeadersSilver level
Reviewed 2 March 2012

Recently between on our 10 day Hawaiian Vacation, we decided to splurge and stay at the Moana for a night in between staying with family and going to HHV. I had always wanted to stay at Moana and experience the old world charm of Hawaii, but could never convince myself to shell out the cash. We ended up having a night free and my husband convinced me to go for it using the "only live once" tagline.

It was worth it!

It started off with check-in and with our SPG account we were upgraded to a beautiful room (1292) in their more recently renovated tower. Our view was spectacular from our balcony/lanai and looked out over Waikiki beach and diamond head...I believe it was considered oceanfront. We spent a lovely hour out there sipping cocktails, marveling at the view and just enjoying each others' company (my husband and I) while our daughter napped after tea and beach time. And the bed - oh what a comfortable delight! Also, the bathroom was spacious and quite fine. The agent at check-in, Steve, was most helpful and every bit customer service oriented as I would expect from a high end hotel.

The most important part of this stay (aside from the beach and really, who can say anything bad about the beautiful beaches of Waikiki) was the First Lady tea service at their ocean front restaurant. It was absolutely spectacular, delicious and relaxing. My two year old daughter and husband joined me for the tea service and my daughter had a blast helping mommy pick out her tea and sniffing all of the tea leaf options. Granted, the service is not cheap (about 100 bucks for all three of us after tip but including alcoholic bevarages), but the food was flavorful and a lovely taste of old fashioned Hawaii. My husband had the lobster sandwich (not being a tea service man) while I indulged in the full afternoon tea experience. Aside from the food, our server, Koji, was the epitome of first class and made the meal truly an indulgence to the point where we tipped him extra. Nothing beats the view, the banyan tree or the ocean breeze while drinking a fine cup of tea.

All in all, the night was a success and lived up to years of expectations from many trips to Oahu always wishing I stayed at Moana.

p.s.- I can't comment on the beach chair/umbrella situation or the pool as we prefer lounging close to the shore break with our daughter and I don't trave 5000 miles to hang at a pool, but both areas seemed nice and had plenty of staff providing service and food.

Room Tip: stay at the newer tower and splurge for the oceanfront view - more spacious and being able to see th...
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  • Stayed: January 2012, travelled with family
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3  Thank smellyia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FirstLady2365, Sales Coordinator at Moana Surfrider, A Westin Resort & Spa, responded to this reviewResponded 8 March 2012

"Mahalo Nui Loa" for your recent stay with us and the wonderful remarks and comments you shared about the Moana Surfrider. It was our pleasure to welcome you to the "First Lady of Waikiki" and very pleased to hear that you had enjoyed the elegance and grace of the Moana along with our service, people and food. Thank you also for mentioning the excellent customer service you received from Steve and Koji. We will be sure to recognize and thank them for providing outstanding service to our guests. We hope to welcome you back in the near future.

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3,035 - 3,039 of 5,301 reviews

Reviewed 28 February 2012

Beautiful property and great location.
Eat at toys for great seafood and service, climb diamkond head at sunrise!

Room Tip: It's a beautiful older property with the patio and banyan tree and lobby making a wonderful sett...
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  • Stayed: February 2012, travelled as a couple
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1  Thank susieQandjacob2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FirstLady2365, Sales Coordinator at Moana Surfrider, A Westin Resort & Spa, responded to this reviewResponded 1 March 2012

Mahalo for your recent stay at our resort and taking the time to give us feedback on your experience. We are pleased to hear of your appreciation for the history and charm of our resort. We are very sorry to hear that we did not meet the level of service that you had expected from our bar and pool departments. We would very much appreciate an opportunity to address your concerns. Please contact our hotel and ask to be connected to the general manager's office. We look forward to hearing from you.

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Reviewed 27 February 2012

WOW! A visit to the Moana takes you back to the early Honolulu days. We sat in a rocking chair on the front veranda watching the world go by. Then a short walk to the beachfront restaurant under the spectacular banyon tree for afternoon tea. How can you beat this? A little pricey but well worth the experience. Make this a must stop!

  • Stayed: February 2012, travelled on business
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Thank paintjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoanaManagementTeam, Manager at Moana Surfrider, A Westin Resort & Spa, responded to this reviewResponded 28 February 2012

Aloha & Mahalo for staying at the First Lady of Waikiki during your recent visit to Waikiki. We are delighted to hear you had an opportunity to relax on one of the rocking chairs in the lobby - my personal favorite relaxing spots are small patios located on the 6th floor of the Historic Wing offering amazing ocean views, and rocking chairs situated on a balcony on the 2nd floor of the Historic Wing right by the historical display – this is a perfect spot to relax & enjoy people-watching on Kalakaua Avenue. During your next visit to Waikiki, I hope you will have a chance to explore these secret spots! We look forward to welcoming you back to the First Lady of Waikiki. Until then, Aloha.

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Reviewed 26 February 2012

I was always wanting to stay at this seemingly lovely looking property in the heart of Waikiki ... But the moment we entered and saw dozens of people sleeping all over the lobby chairs and couches, we should've known something was amiss! I am a platinum spg member ... And STILL was treated horribly from the second we arrived until we quickly checked out the following day (3 days earlier than schedule). It took 3 hours to get our room and the comments overall from all staff we encountered said the same thing in different ways "we don't care if you are happy or comfortable or if you stay here".. So i have to assume this trickles down from management on how to care for or value guests. Rooms were of a motel 6 quality.. Pool and beach are WAY too small for the property. I don't think I have EVER been more disappointed by a Westin. STAY AWAY!!!! they ruined 2 of our precious vacation days!!

  • Stayed: February 2012
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8  Thank Michele C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoanaManagementTeam, Manager at Moana Surfrider, A Westin Resort & Spa, responded to this reviewResponded 28 February 2012

Thank you very much for staying at the Moana Surfrider, A Westin Resort & Spa. First of all, we would like to thank you for your loyalty to the Starwood Hotels & Resorts. As a valued Platinum member, your feedback is important to us and we thank you for taking the time to post your review. We are truly embarrassed to learn of the substandard customer services you received, and an overall lack of care and genuine interest demonstrated by our staffs during your stay. We would like to assure you we are fully committed to provide the level of service that Westin Hotels & Resorts is known for, and our Operations Team will be addressing this issue with staffs immediately. We truly appreciate your loyalty and hope that Starwood will be your choice of hotels when your future travel plans include Hawaii. Aloha.

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Reviewed 24 February 2012

Famous name but average everything except above average quality of beds and cleanliness of the room. I expected far more from Westin.

Room Tip: Never take a street view or near the stair room. I booked a delux room but it was a second floor str...
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  • Stayed: February 2012, travelled with family
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3  Thank HiraJain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MoanaManagementTeam, Manager at Moana Surfrider, A Westin Resort & Spa, responded to this reviewResponded 28 February 2012

Mahalo Nui Loa for staying at the Moana Surfrider, A Westin Resort & Spa during your recent visit to the island of Oahu. First and foremost, we thank you for your loyalty to the Westin brand, and for your feedbacks regarding recent stay. We are fully committed to provide the level of service that Westin Hotels & Resorts is known for, and our engineering team will be addressing the issue with blinds in guestrooms immediately. It is our hope you will allow us an opportunity to welcome you back to the Moana Surfrider, A Westin Resort & Spa. Aloha.

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Additional Information about Moana Surfrider, A Westin Resort & Spa

Address: 2365 Kalakaua Avenue, Honolulu, Oahu, HI 96815-5041
Phone Number:
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Honolulu
#8 Top resorts Hotel in Honolulu
#13 Luxury Hotel in Honolulu
#13 On the Beach Hotel in Honolulu
#18 Romantic Hotel in Honolulu
#22 Business Hotel in Honolulu
#31 Family Hotel in Honolulu
Price Range: $452 - $835 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Moana Surfrider, A Westin Resort & Spa 4*
Number of rooms: 791
Official Description (provided by the hotel):
Welcome to the Moana Surfrider, a Westin Resort & Spa, in Waikiki Beach on Oahu, HI. Visit Moana Lani Spa; or host a wedding on our rooftop terrace, or a meeting in our 10,000sq ft of event space. ... more   less 
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Also Known As:
Moana Surfrider, a Westin Resort And Spa
Moana Surfrider, a Westin Hotel Honolulu
Westin Moana Surfrider
Moana Surfrider Westin Resort
Westin Honolulu
Honolulu Westin
Moana Surfrider, A Westin Resort & Spa Honolulu, Hawaii

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