This is the second time my family and I stayed at West Inn Taiping. We booked a Deluxe Twin with 2 king size beds for a night at the cost of RM120.
We checked in the hotel on Saturday and we were served well by a very friendly Malay female receptionist during check-in. The room had good and bad points. Pros: 1) the room was spacious, 2) pillows were comfortable, and 3) bathroom was big. Cons: 1) the room was not soundproof, 2) the two king beds were too soft, not suitable for old people, 3) there is only one hanger in the bathroom, 4) only soap was provided but not shampoo, and 5) it took long time for the air Cond to cool down the whole room.
In overall, we were satisfied with our stay at the hotel. In fact, we wanted to rate the hotel with 5 stars in this review. However, something BAD happened during check-out and I changed my mind. If possible, I'd like to give 0 star. Unfortunately, 1 star is the lowest rating.
So, this is what happened... During check-in, we were provided 2 remote controls for TV and air Cond but we were not informed that they must be returned back to the front desk during check-out. When we checked out the next day morning, we were served by another receptionist, a Chinese lady with spec. When we walked down the stairs, she was talking happily with another girl but the moment we came to the front desk, her smiling face disappeared immediately. Even worse, when she realized that we didn't bring down the remote controls, her face turned black immediately. Without asking me to wait (actually I was waiting to collect back my deposit), she turned back and walked up the stairs as if I was not there... spoiling my morning mood...
Thank you very much for helping me to make a decision, that is, not to come back to this hotel anymore.