This review comes from a person that has been visiting this hotel since 2002 almost every year while it has been opened. I’ve experienced different administrations and have seen this hotel evolve through time. The hotel is obviously not at its peak moment since not all attractions are open and pandemic atmosphere is still palpable. Nevertheless, we found it in acceptable condition and I am glad they reopened it while they keep working to get the property to where it was during my last stay in May 2017.

So, we just came back from a 3 night (Monday -Thursday ) family getaway. Stayed at room 3140. This was our experience...

First impression: Beautiful golf grounds, gardens and breathtaking views everywhere. They changed floors and color scheme to lobby and common areas to a most modern vibe but it’s still beautiful. All employees were very welcoming and helpful during our stay.

Check in: Stay charges were doubled by an alleged glitch in the system. We had to explain and use the phone calculator because employee didn’t seem to understand right away why the balance was outrageously high. Be vigilant and review invoices carefully before authorizing payment.

Room wasn’t ready at check in time but we waited while using the main pool area so no big drama there for us. Room was finally ready at 6pm. They didn’t offer anything to compensate for the delay and we didn’t ask for anything either since I understood that the delays might be because of additional sanitation for covid. Same occurred to other guests. This might be an issue if you want your room right away at check in time so be aware.
Room was clean, comfortable and well provided. Room view was as beautiful as always at El Conquistador. No other hotel in PR can beat the views. No problem with construction noises at all during our stay.

All opened areas were clean and well maintained. Coqui Water Park was excellent for the kids (ours are 2 teens). No reservations were required to use the water park during our stay. Not much entertainment during week nights. Only 4 free pool tables and a Shuffleboard. That last one was a new thing but we goggled the game rules and it was surprisingly entertaining.

Food was great at all restaurants, even at the water park the food was good. We had the breakfast buffet and it was great. Note that you are not allowed to bring food or drinks bought outside the hotel to the pool and water park area and security will check your bags.

Golf: We did an 18 hole round and this is one of the most beautiful and well maintained golf courses in the island. It is hard but if you enjoy golfing then it’s a most. Employees were super attentive at the golf area.

Covid measures: Guests are not required to wear masks at any given time but are encouraged to wear them indoors. All employees and almost every guest used face masks indoors. At restaurants, pools and water park areas, almost no guests were using masks for obvious reasons. There was sanitizer stations at several locations throughout the hotel. Restaurants (in and outdoors alike) still
have tables arranged keeping the 6ft distance, which was good.

Must say the we paid around $250 per night because we got hold of a reopening special rate. I heard other guests paying close to $500 per night. I wouldn’t have paid that, at least not until all restaurants and attractions are re-opened.

In general we really enjoyed our stay and all members of the staff were good to us. We will definitely revisit when they finally reopen Palomino island!

We booked 4 rooms last week and had a total of 16 guest. After dinner on our second night we came to the room to find housekeeping inside at 9:30pm. There were a total of 4 people (2 security) guarding the door and would not let us in. The safe was open but we had taken our valuables with us because staff can easily open these, luckily nothing was missing. As if this was not bad enough at the same time they were attempting to get into the room next to us. The guest were sleeping because they'd been out all day. When the man heard the commotion he came to door and as he opened security pushed and hit him in the head. Needless to say we both filed complaints as there was definitely something shady going on. All other hotels were booked and/or could accommodate all of us so we had no choice but to stay. As for the rest of the stay, we booked based on this Hotel's reputation and past history but this is far from the Resort we thought. In fact this is not even a Resort this is a Hotel with a couple of pools. Half the property is under construction and the rooms are very dated - we've stayed at Hilton hotels with nicer rooms. The beach was closed and the so called nighttime activities ended at 12am instead of 1am, which they advertised. Unless you play pool just go back to your room. Also bring your own drinks because there is no where to get a bottle of water once everything closes. Our vacation was saved by all the other stuff the Island has to offer. Don't kid yourselves, if you want a resort, sorry to say (born in PR so it's sad) go to another Island or Mexico. El Conquistador will not provide that Resort experience you expect and PAY for.