Thank you Baraza for always delivering.We hold every hotel to Baraza's impeccable standard whether we are in Asia, Europe or the the Americas.
And that's why we return.It is a class apart.
Thank you Esther, Nash, Yolanda and your teams for making our recent trip even better.
Asante Linner in Nairobi.Your quick responses and trying to get the best for my requests is appreciated.
Diana et FranckMore
Agoda
Expedia.comExpedia.com
Very nice hotel, clean , delicious food, not many people , concierge is not professional, we asked for catamaran trip to Mnemba Island , they advised to go to to another island promising there would be better coral reef - showed another boat on the picture , there was no reef and the trip was expensive , boat dirty . Do not listen to their advices. But the hotel okay- not friendly about late check out - wanted to charge 800 dollars for 6 hours in spite of the fact hotel was empty
The room was amazing. I've stayed at ocean view villa and it has a lot of space and was very clean. The food was amazing, like really amazing. The stuff was very helpful and careful. The ocean was warm and friendly. I'll recommend Baraza to all tourists traveling to Zanzibar
We are reading your kind words on a Monday morning and we are simply delighted that you enjoyed your holiday with us.
Please come back soon.
Yolanda
Baraza was the perfect escape. The staff could not have been nicer or more helpful, especially to my 83 year old mother. They called her Bebe and treated her as if she were their own grandmother. Special mention must go to Idi at the dive centre who taught Bebe to snorkel for the first time. He was patient, calm and understanding. Thank you!!
The food was incredible, although we all agreed that we preferred the buffet lunches to the formal a la carte dinner.
The villas were so spacious and comfortable. And the resort was small enough that you were given personal attention but it all still felt incredibly spacious and opulent.
I would go back tomorrow! Our group of 13 ranged in age from 7 to 83 and each age group throughly enjoyed it.
Great spa treatments and fabulously swimming at high tide as well as a fascinating reef walk at low tide.
I highly recommend this fabulous resort.
Wow.. what a review!!
I am so pleased that you had a memorable stay with us and I look forward to sharing your very kind words with the rest of the team later today.
We miss our Bibi already and we wish you all a very happy year ahead.
I will also personally pass your warm wishes to Iddi.
Sunny regards from us all,
Yolanda
wonderful villas; great location; not crowded; every evening different fantastic food; super friendly staff; cozy for couples and very comfortable for families with children. Good local entertainment with dance and music, very appreciable.
This is such a wonderful review... Thank you very much and we wish you a very happy year ahead.
Yolanda
Our stay was spoiled by a family who brought their beat-box to sunbathe. They had the next door villa to us, so they were allocated (as is the way of the hotel) the next door sun-parasol to us. The heavy throb of their music completely spoiled our ability to chill out on our terrace or plunge pool, or under our parasol.
The Manager spoke to them, but they just turned the music back up once he had walked away - although he then came over to us to explain what he had done, thereby revealing to the family who had complained! The Manager suggested we might move to a different parasol along the beach, but this didn't solve being able to hear the throb from our bungalow.
The following day, a bungalow was found for us at Zawadi (see review), so we moved. We were very grateful for the move that day, but it was a shame, the management didn't nip the problem in the bud sooner, such as saying 'no beat-boxes'. They have, for example, amended their 'all inclusive' rules so that drinks consumed from the mini-bar are now no longer free!! So they could easily create a new rule about beat-boxes.
Interestingly enough, when we arrived to check in to Baraza, a female guest was shouting at the Manager for something that had gone wrong. Her repeated comment was, 'but that's just not fair.' It was never clear what her complaint was about, but within 4 hours, I was having exactly the same kind of conversation with the Manager - despite paying $1,500 a night, we were being disturbed by the selfish behaviour of other guests.
Baraza is architecturally beautiful, but if the guests are loud or selfish, it doesn't really matter how attractive the decor.
Dear Londona,
Thank you for taking the time to post a review and we appreciate your kind comments about the architecture and your very positive comments that you left upon departure about the food, the service, houskeeping etc.
We regret that you deem it fit to give us a three star rating, due to the behaviour of some other guests staying at the hotel. We as management can only do our best to try and solve such an issue as we are not in control of the behaviour of our guest and we have to reiterate that it is very unusual to have such guests inhouse. We offered you an immediate solution of moving to our sister resort as you mentioned and you accepted this solution and therefore we are surprised by your rating as it is not in keeping with the guest comment card you filled out before departing the hotel where you praised the services of the hotel. We have not changed our policy for room service drinks, it has always been so.
The other guest you refer to was actually one, whose stay had not been duly paid for by her agent and was being asked to settle the bill accordingly. Hence she was not upset with the hotel but rather her agent and it is difficult to understand why you would choose to include her in your review of the hotel, without knowing any details of the matter.
Thank you for staying with us and we look forward to welcoming you back again.
Yolanda
