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Royal Heights Resort
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Reviews (437)
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All reviewsprivate poolpresidential villahalf boardold townfull size fridge freezerhired a carcomplimentary bottle of winejacuzzi bathhotel restaurantmain poolmalia townrelaxing breakgreat resortfive star hotelrooms are largetaxi rankmain town
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Reviewed 14 October 2017 via mobile

We traveled 5 friends and had the presidential villa which contained 2 floors accommodation with a great yard with a big pool.
We enjoyed the place a lot, the breakfast was reach and the stuff are more than nice and always welcoming and helpful.
We also got a free entrance to the spa center which has a nice sauna and a very good gym.
The one thing that could be better is the fifth bed (there are 2 bedrooms for 4 people on the top level and the 5th person sleeps downstairs) which wasn't appropriate and he had to sleep on the couch.
Besides that issue, our holiday was awesome and the place is totally recommended!

Stayed: October 2017, travelled with friends
Thank tomer a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RHRTeam, Υπεύθυνος Ρεσεψιόν at Royal Heights Resort, responded to this reviewResponded 15 October 2017

Dear Mr. Tomer,
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as you recommended us to amendment the 5th bed for an adult. Our hotel aims to provide a truly unique experience and every review is usefull. We look forward to welcoming you back to our hotel in the future.

Sincerely,
Despina Christodoulaki
Reservations Department
Royal Heights Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2017

We had a great and memorable stay at the Royal Heights in a 2 bed villa with private pool and the best views ever of the town and sea. The staff were all amazing and the hotel has a great restaurant for breakfast and evening meals. I can only agree with the other positive reviews. Thanks to all of the staff who could not help you enough. An amazing stay.

Room Tip: The 2 bedroom villas have the best location for views.
  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank BrianTappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RHRTeam, Υπεύθυνος Ρεσεψιόν at Royal Heights Resort, responded to this reviewResponded 29 September 2017


Dear Guests,
Thank you for an outstanding review after staying with us at Royal Heights Resort.
It is a huge praise for us to read that you felt the meaning of ‘Filoxenia’ = Hospitality, during your stay. Filoxenia is a generosity of spirit and here in RHR this word is reflected from each team member to all of our guests.
We are delighted that each one of us, provided you with an amazing service. It will be really rewarding for us to welcome you back to our resort for another memorabele stay!
Warmest Regards,
Reception Department
Kagiaftaki Athina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2017

We had a two bedroom villa with a pool and everything was perfect. Amazing views and the staff in all departments of the hotel where brilliant. What an incredible place - thank you all so much. I would recommend this hotel anyone wanting some luxury and privacy. Also, quiet rarely, the hotel restaurant was brilliant.

Stayed: September 2017, travelled as a couple
Review collected in partnership with this hotel
Thank Brian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RHRTeam, Υπεύθυνος Ρεσεψιόν at Royal Heights Resort, responded to this reviewResponded 28 September 2017

Dear Guests,

We feel great that you spended time to make a review for our hotel in Trip Advisor! Thank you very much for your kind comments for our staff as well, we have already passed them on. Such reviews like yours make us stronger and eagerer to continue offering our guests discerning and exceptional services! We hope to welcoming you in our resort again!

Reservations Department
Despina Christodoulaki

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2017 via mobile

Not really sure where to begin ! We have just returned from one of the most relaxing holidays ever !!
We arrived late evening and shown to our large airy and very well equipped room , kitchenette inc large fridge and freezer !! , spa bath , lounge area and large comfortable bed with quality bedding ! Fresh fruit and bottle of wine waiting in fridge !
Slept well and awoke to palm trees and view across to the sea .
Breakfast was excellent with a huge range of cooked and cold food inc a chef to cook food to order !
There are apartments and villas with own pools so you never feel that the hotel is busy ! And it was fully booked !
Main pool is huge and crystal clear , with an excellent pool bar and Yanis is the best
Hotel is situated high on a hill over looking Malia there is a hotel shuttle service , we walked into Malia Old Town a got cab €7 back it is a long steep walk when full of Greek cuisine and wine !!
There is a full gym and spa facilities on site .
Hotel restaurant for evening meal menu is comprehensive and very flexible with lots of fresh food , and gives excellent views across the bay .
ALL the staff are just so professional and NOTHING is too much trouble the receptionists are very knowledgeable and speak perfect English .
You should be aware that the hotel is very very popular with locals who hold huge weddings and baptisms up to 1,600 people! Noise is not an issue in the villas but the apartments are close to main buildings but Mon to Friday it is a peaceful haven !!
My only comment on the hotel feedback was that the sun beds need to be upgraded as do the sun umbrellas !
Bottom line this hotel is excellent and I would happily recommend it !
Thank you to all at the Royal Heights for a wonderful holiday

Stayed: September 2017, travelled as a couple
1  Thank lowlight6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RHRTeam, Υπεύθυνος Ρεσεψιόν at Royal Heights Resort, responded to this reviewResponded 28 September 2017

Dear Guests,

Thank you so much for this review! We feel great that you spended time to make a review for our hotel in Trip Advisor! Thank you very much for your kind comments for our staff as well, we have already passed them on. Such reviews like yours make us stronger and eagerer to continue offering our guests discerning and exceptional services! We hope to welcoming you in our resort again!

Reservations Department
Despina Christodoulaki

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2017

Fantastic location but not five-starw. Why?
1.This hotel operates open door policy so you will get all walks of life from the strip in Malia this mainly includes young Brits who get cheap accommodation in town get on ther mopeds and will come and use the pool midday .

2. The view is fantastic & from the photos I thought the same . The pool is great the furniture around the pool is cheap, plastic sun beds umbrellas that you could not put up not what I expect from a five star location. The seating by the pool bar is very tired needs changing.

3. The hotel do weddings whilst there they had one for 1600 guest to be fair they start late given the heat . They had a baptism for 200 this was by the pool area started at 1900. A children's pool party this was held on the Sunday along with Greek families who uese the pool on a weekend. If you don't want this inconvenience then book a villa. My wife & I stay 5 star this is the first time we have come across this open door policy not for us , you get people who would never be able to stay there but they come in buy a btls of water and stay the day.

4. I spoke about the staff favourite call fantastic any requests they make sure they come today to do the chef provided my wife with avocado and poached eggs every morning , both young girls on reception were fantastic The service they provided was five-star .

5. I have looked at the reviews a lot of the excellent reviews for those who stayed in the private villas who would not of been inconvenienced by any of the above especially the young British boys and girls who come up from the clubland . Management acknowledge of the excellent reviews but do not seem to acknowledge any negativity that is said about this hotel.

6. Anybody thinking of booking this hotel need to budget for a taxi to walk into the town it's okay however it is one big steep hill you have to negotiate this is best done in a taxi at the cost of seven euros . The old tavernas in the old town are well worth a visit. Giving the five-star hotels I have stayed in I would grade this an excellent three star that does sound somewhat critical however you have to appreciate if you pay five-star can you expect exclusivity not every Tom Dick and Harry using the pool facilities that Would be better at home and some cheap all-inclusive Benidorm hotel.

Stayed: September 2017
1  Thank city69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athina K, Υπεύθυνος Ρεσεψιόν at Royal Heights Resort, responded to this reviewResponded 17 September 2017

Dear Guests,
We greatly thank you for the extensive review about your stay with us on Tripadvisor.
We were sorry to read your negative comments especially when the hotel has a big percentage of returning guests who consider the Hotel a second home and the staff old friends who support the hotel. We regret that your stay in our Hotel was not up to your expectations. We apologize for any inconvenience caused either from the events held during your stay or the outside British - Greek visitors using the hotel facilities, however, i would kindly like to inform you that the management is indeed aware of all the complaints caused both from events or external visitors. Regarding the external visitors, the pool bar owes its existance both in the external visitors and in the birthday parties / weddings / baprisms which are held outside. Corncerning now generally the events, the managemnet has taken into consideration the nuisance complaints from hotel guests and there is the restriction when the customer wants the event to be held outside the music to be on till 24:00 in the midnight. On the other hand when the event is held inside, the hall provides sound insulation and the music is not heard from the rooms.
We trust the above give answers to the issues you have raised and we thank you for choosing our property for your holiday.
Kindest Regards,
Reception Department
Athina Kagiaftaki

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