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“Go literally anywhere else in Malia! Or budget for a million hidden charges.”
Review of Hotel Hermes

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Hotel Hermes
Ranked #65 of 91 Hotels in Malia
Reviewed 3 July 2016

Major issues:

Ants nest IN THE ROOM. Not ants coming from outside, but a nest actually in the kitchen units. Hope you like sharing food.

Manager was horrible to her staff in front of guests, and horrible to guests for no reason. Knocking on doors and screaming at people kind of horrible.

The door to our room wouldnt lock, and Evil Manager wouldn't move us to another room. So we spent all holiday wondering if anyone might fancy popping in to to nick any of our stuff (the room does come with World's Smallest Safe included, but you have to pay 10 euros per day to get the key!)

Theres no baggage storage for you to use between you checking out and your lift to the airport arriving. Which in our case was 11 hours. Evil Manager will tell you "office too small", because she wants to charge you 45 euros to extend your checkout time instead. If you're not feeling strong and don't fancy pulling your case round Malia all day, many of the local shop owners are restore-faith-in-humanity-level kind, and will look after your case for you just for asking nicely :)

Minor issues:

Want air con? That costs 10 euros per day!
Want to use the safe? That costs 10 euros per day!
Want Wifi? That costs extra
Want a blanket? That costs extra
Want TV? That costs extra

Any air con you do pay for is subject to constantly bilge water all over you for the whole time its switched on. The hotel staff know, as all the furniture is warped and waterlogged from them refusing to pay to fix it. If you're lucky, they might give you a couple of buckets to you can listen to them filling up with air-con water all night.

Towels are "washed once per week", but that day of the week is subject to be conveniently forgotten about by hotel staff. Hope you dont mind stinky towels/air drying your bum on the balcony.

You can enjoy an allowance of only 2 rolls of toilet paper for your entire stay. Heaven forbid you use your bowels during your stay.

The hairdryer "included in the room" is a taped over hole in the wall. Don't be fooled, bring your own!

Redeeming features:
Reps are nice people. All the other guests are cheerful and pick up the mood. Theres good music playing from 10am to 4am every day (which may or may not be your bag). And the standard of cleaning is at least average.

For the same price, you would get a better service at literally any other hotel in Malia. The hidden charges and lack of security are seriously annoying, and in another hotel you dont have to deal with a grumpy manager getting in everyones face all the time.

If you do decide to stay, please please budget for the hidden charges all over the place at Hermes, as they try their hardest to catch you out.

Room Tip: This is a review about one of the 'refurbished' rooms. The non-refurbished rooms are the pit...
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  • Stayed: June 2016, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank Hannah F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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29 - 33 of 142 reviews

Reviewed 3 July 2016

Thomas Cook reps were very helpful, as were the cleaning staff, and the male reception staff. However, the female manager on the front desk was incredibly rude and purposefully went out of her way to not be helpful to all hotel guests!

The hotel was poor because there was an ant's nest in the room, the shower was cold more often than not, the shower head attachment to the wall was broken, the sink was loose, the room only had sheets and was missing blankets as advertised, towels were only changed once in our whole stay, the air-conditioning unit was broken and leaked water constantly, and the room door did not lock properly (a gentle budge opened the door from the outside).

One of my main complaints was a lack of secure storage for baggage upon checkout. The rude woman on the front desk told us that the only baggage store available was outside the front of the hotel on the street, with no-one watching over the bags. We asked her why and she just shrugged rudely at us, then swiftly told us to go out of the hotel with our bags as we were no longer checked into the hotel. We had to checkout at 12pm, but our coach was picking us up at 10.30pm, we had to look after our bags for 10 hours outside in 30 degree heat.

I would not recommend this hotel and would not stay here again. There are far better places nearby where you can get a better deal for your money. Avoid this place at all costs.

Room Tip: Don't go for the cheapest room (just like the Inbetweener's movie). Though the higher costs...
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  • Stayed: July 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank HostelFan86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2016 via mobile

We were not expecting anything great as the accommodation that we have had before (18-30's) has left a lot to be desired.

However arriving here in the early hours of the morning we were greeted by the reps in the stunning reception, they immediately took us to our rooms - I was pleasantly surprised, our rooms were clean, modern & very spacious. What else could you
want ? (we were on the first floor and visited the rooms on the third floor which were not so nice) Our baloney was huge - great for pre drinks. The only thing I would say is the curtain does not keep the sunlight out not good if you are just home at sunrise.

The pool was always clean and tidy with the 24 hour bar always happy to serve you :) The breakfast's are nice also, if you cant be bothered going to the strip or still drunk lol.

The reps were great - always around if you have any concerns or just for a general chit chat (Lauren hehe). They will do their best to get you involved. They can be pushy to try and get you to buy events, so learn to say NO if your not sure - the events are on everyday if you want to go.

The strip in literally 5mins walk away, not far and I am a lazy as ..

The security man at night is lovely and happy to do anything for you, Anna can be moody or nice depending on the way the wind is blowing. The Wi Fi is not free which is mad and will cost you 2 euro per hour - I asked about a weekly deal but his was not an option.

We had a great time in Malia and would definitely recommend this hotel.

Glasgow Girls June 2016

Stayed: June 2016, travelled with friends
Thank shannon_x_murray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2016 via mobile

Pretty much just a place to crash. Tiny room had no kettle and you had to buy your own loo roll. Very basic but had the best bar staff ive ever met. Perfect for a cheap drunken holiday. At our time of visit for my 21st birthday we were the oldest people there as it was full of 17 year old big groups of lads but the distance from the strip was perfect only a few minutes walk.

Stayed: June 2016, travelled with friends
1  Thank larnamortimer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2016

The hotel itself was modern, clean and had everything you need throughout the day. The pool was always kept clean, as was the area surrounding it. The hotel bar staff couldn't have been friendlier. Drinks and food wasn't the cheapest and they didnt allow you to bring drinks into the pool area which weren't theirs. The rooms, we were on the second floor and the rooms were standard, cleaners came every day which was nice, never changed the sheets! However we went into a room which was on the first floor and it was unreal, obviously just done out and was so much nicer and more modern. Which wasn't very fair as we paid the same! The reps, well as everyone knows they want to push the events on you as soon as you arrive then the big reunion, they made the point that club entry was expensive ans the package made that cheaper, however due to organisation of the reps we ended up being late or even missing events we had paid for. They were however the loveliest of people and always made an effort to make you feel welcome and help whenever possible. You could tell they felt overwhelmed when it came to new arrivals day which was annoying because they were no where to been seen! Nick and Nicky were the best ! Recommend to go to the watercity water park! only 35 euros including transfers and was such good fun! The strip is like 3 minute walk, yet cant hear the noise at all which helps for sleeping. The hotel had some funny rules though, couldn't be on the balcony past half 11 with other people. Assuming to stop people pre drinking and to spend more money at the bar. Also, you have to bring you own toilet roll which we didnt realise, get given like two at the beginning. The hotel manager was quite rude about it when we asked for more! All in all would recommend the hotel perfect for what you came for, a place to stay during the day and pre drink at the night!

  • Stayed: June 2016, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank Georgie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Hermes

Address: Venizelou Eleftheriou, Malia, Crete 700 07, Greece
Region: Greece > Crete > Heraklion Prefecture > Malia
Bar / Lounge Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #65 of 91 Hotels in Malia
Price Range: S$38 - S$115 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel Hermes 2*
Number of rooms: 63
Reservation Options:
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Also Known As:
Hotel Hermes Malia, Crete

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