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Review of Hotel Hermes

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Hotel Hermes
Ranked #65 of 91 Hotels in Malia
Reviewed 5 September 2016

I have been coming to Hotel Hermes since 2004 and I have seen the changes in it. From old traditional dated décor to the newly renovated décor.

People say the 3rd floor rooms are dated, as a matter of fact they are what you would get in many greek hotels of tradition. After speaking with Mikalis the owner, these are infact going to be renovated this winter (2016).

I have grown a close relationship with this family and have a lot of time and love for them. They take care of everyone, even the young 18-20+ year olds who are rude and disrespectful to the hotel they are staying in.

I have witnessed extremely loud music and shouting in the early hours - no need you can do this down Beach Road where the music is played loud for the customers.
Some reviews state Anna the receptionist is rude and has a bad attitude, this is absolutely WRONG, Anna is a good working greek lady who respects her guests if they respect her. She is more of a mother figure to the young guests who visit, so when she tells them to be a little quieter and turn the music down she is doing it for the benefit of the other guests in the hotel and the surrounding neighbours who live next to the hotel. Maybe when they grow up a little and go on holidays where hotels are quieter after 11pm they will reflect on their own behaviour.

Rita - great lady with excellent customer relations skills and always well dressed. An asset to the hotel and bar. Not a bad word to say!!

Our lovely Maria who makes all the food and especially her homemade food is the best. Always have time for Momma Maria :)

Mikalis - Don't worry Be happy :) Until next year!!

Keep up the good work you all do for making this hotel a great hotel to visit.

Room Tip: Make sure to be pleasant and have manners to the owners, they are there to make your holiday enjoyab...
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  • Stayed: August 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Lisa_Kevan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8 - 12 of 142 reviews

Reviewed 1 September 2016 via mobile

Just come back from a week holiday stayed at hotel Hermes the staff were amazing so friendly and helpful, the manager was brilliant helped us with any queries the rooms could have been a little better on arrival our room had no lights in but as soon as we spoke to reception the matter was immediately resolved the pool area was nice and clean and a right sun trap! Over all a very good place to stay! :)

Stayed: August 2016, travelled with friends
Thank gemsmi93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2016 via mobile

The hotel is clean, tidy and renovated on the ground floor 1st and 2nd. Pool area and bar area are clean , food was ok couldn't complain.
3rd floor is a complete mess, rooms are not as advertised , two HARD beds with slates missing(my back is akin now) floors are horrible dirty and un clean, kitchen facilities were not useable (dried up pasta In the pot) other appliances were dirty/ not working.
Bathroom was disgusting, shower only ran cold water, sink was always blocking up.
I don't no what the cleaners done other than empty the bin to be honest. I asked for toilet roll and was told to go buy my own.
Only nice staff member was Rita the bar lady.
Defiantly will not recommend this hotel.

Stayed: August 2016, travelled with friends
4  Thank Ally L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2016 via mobile

Me and my friends have just got back from a great lads holiday in Malia! This hotel and all the staff are absolutely wonderful! A massive thank you to, christos, Riza and ana! (Apologise for the spelling!) the staff make everyone feel welcome and treat everyone like family! We thoroughly enjoyed our time! The pool is great, the food is great! The rooms are great! And the bar was amazing! A massive thank you from the Cambridge lads! 10/10 from us!

Stayed: August 2016, travelled with friends
3  Thank jack b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2016 via mobile

The Hermes is a fantastic hotel. What makes it stand out is the staff. They care that you are having a good time. Have stayed here many times and it has always been spotlessly clean. The pool area and bar are great. It's far away from the craziness of the beach road if you want a quieter evening (the bar stays open quite late) and yet it's only a short stroll to get into the centre of things and party. Equally the old town is close if you want something more traditional. The beach is a bit of a walk. I would recommend a taxi down to Sun Beach (much nicer) as the main beach can get crowded in high season. Overall though a perfect hotel for a great holiday in Malia.

Stayed: June 2016, travelled with friends
1  Thank patch64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Hermes

Address: Venizelou Eleftheriou, Malia, Crete 700 07, Greece
Region: Greece > Crete > Heraklion Prefecture > Malia
Bar / Lounge Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #65 of 91 Hotels in Malia
Price Range: $39 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel Hermes 2*
Number of rooms: 63
Reservation Options:
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Also Known As:
Hotel Hermes Malia, Crete

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