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“Decent Hotel, not fancy but very pleasant stay.”
Review of Hotel Albatros

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Hotel Albatros
Ranked #11 of 12 Hotels in Piano di Sorrento
Reviewed 6 August 2017

Unlike prior reviews, I cannot fault the staff for their friendliness, helpfulness and all round assistance. Thomas Cook didn't have a rep for the hotel and pretty much abandoned us, despite their website, their call service and emails. The hotel front desk helped us book some great excursions at lower cost than Thomas Cook and smaller groups than they offered. They also made sure we were aware of the courtesy bus service for Sorrento, which TC hadn't seen fit to mention.
Air con in room was very welcome in temps of 37+.
Our waiter for breakfast and evening meals was excellent. Friendly, humorous and helpful without being obsequious or overattentive.
The bar downstairs was being redecorated during our stay so the pool bar was in use which covered drinks and various hot/cold snacks.
Rooms were well cleaned and sorted.
Wifi was a little patchy and lacking speed, if I'm being all that picky.
Would more than happily revisit but wouldn't go with Thomas Cook.

  • Stayed: July 2017, travelled with family
    • Location
    • Rooms
    • Service
2  Thank Kirok1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 11 of 280 reviews

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Reviewed 5 August 2017 via mobile

I stayed here with my young family for 5 nights the staff were so rude and not helpful at all got the feeling that we were not wanted and everything was a problem to them if we asked them to do anything. The management was the worst I ever saw there own children would be around all day and out at the pool would be using it as there own garden as if no one else was there they would jump over the sun beds making u all wet jumping in pool on top of you and throw balls all around fighting with each other when guests are trying to relax or play with there own kids hard to do when these boys are doing these things without there mother the management who was sit watch them and not tell them to stop. They do not allow you to bring any food r drink outside of hotel in and there own is very dear they shout at you if they see you bring any in and sit and watch you at pool area to make sure you have nothing with you which is v hard when you have kids who have to keep drink in the hot heat. The reception was very unhelpful we had to organize are own transport and u need it as it is in the middle of no were and when we were standing wait for are lift told to wait outside in the heat as she had nothing to do with are lift and we were letting the air con out! The pool and rooms were lovely would be a nice Hotel if u were only sleeping in it and out all day and did not have any communication with the staff. The only member of staff that spoke to us or helped us in any way was Carmela if they were like her this hotel would be good!! Not a family hotel at all he owners use it as there own house watching your every move and not accommodating at all..

Stayed: August 2017, travelled with family
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2017

from we moment we arrived the staff, couldn't have been more helpful, which put us at ease straight away, we were half board and the meals were very good, the staff Carmela, Claudio, Antonio, & especially Luca made our trip, very relaxed atmosphere rooms always clean fresh linin everyday, only minor point we had to check out at 10am no secure room to put cases or extra shower to get sort for later transfer time. but I could of asked to keep room on but didn't. overall recommend the hotel for quite break.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Gary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2017 via mobile

Staff were excellent, very helpful and very friendly. We had a problem with an excursion, but staff rectified this for us. Hotel was very clean. Pool was lovely and clean. Breakfast was fantastic, lots of variety and well stocked. Very close to train station for trips to Naples, Pompeii and centre of Sorrento.

Stayed: July 2017, travelled with family
Thank Fii1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HtlAlbatros, Responsabile reception at Hotel Albatros, responded to this reviewResponded 3 August 2017

Thank you very much for your congratulations, we are very pleased to know that it was good at the hotel.
Our job is to make our guests stay as enjoyable as possible.
Thanks for everything

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2017 via mobile

During our stay for two nights we had no wifi, where we were told to simply visit the reception if we wanted to use it (it's meant to be in the rooms). The beds were extremely basic with a white sheet and the springs could be felt through the mattress. The bathroom had mould and little spiders running up the wall.
We had no window, let alone an ocean facing one.
Would not recommend.

Stayed: July 2017, travelled as a couple
Thank Stephaniekathleen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HtlAlbatros, Responsabile reception at Hotel Albatros, responded to this reviewResponded 3 August 2017

Kindly customer sorry for wi fi problems
But it was not up to us.
For problems with the room you could bring them directly to the front desk or to your tour leader.
We are Really sorry

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Albatros

Address: Via Madonna di Roselle 104, 80063 Piano di Sorrento, Italy
Region: Italy > Campania > Province of Naples > Piano di Sorrento
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free Parking Restaurant Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #11 of 12 Hotels in Piano di Sorrento
Price Range: $114 - $723 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Albatros 4*
Number of rooms: 51
Official Description (provided by the hotel):
The hotel offers the most modern and functional facilities to ensure the quality of living for those who want a simple but elegant, intimate, quiet and family. Situated in a central location of the Sorrento Peninsula, just 3 km from Sorrento is the ideal place for those who want to combine a stay of sun and sea can also make excursions such as Capri, Pompeii, Amalfi Coast, etc.. The property may provide for the reservation of transfer from the airport to the hotel, and vice versa. The hotel Albatros in June has an agreement with the shuttle service that accompanies clients from the hotel to the beaches of Meta at a very advantageous ... more   less 
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Also Known As:
Albatros Hotel Piano Di Sorrento

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