We stayed here for one night on a stop over trip. The hotel was clean and staff were very friendly. Breakfast was great with a good range and the restaurant attached to the hotel was also really nice.
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Very comfortable hotel with all that you need, even more than you need, spa, gym... close to the highway e very close to very attractive Arona. Parking lot, wi fi, very rich breakfast and lots more.
Great staff!
We stayed two nights at the hotel. The first night we noticed:
- WiFi did not work
- Shower was partly broken
- Room on booking website was not the same as the one we have got.
- Spa area (s. all nice photos) costs additionally
- very noisy (busy street in front, train in back)
The second night our aircon did break down. I tried one hour to fix it and then called the reception. After he tried another hour it was 2 am in the morning. Then the AIR CONDITION DID STILL NOT WORK.
I asked the guy to give me a key for another room to just go there for a sleep. Instead of just bringing us the key, he requested me to come down to the lobby where he refused to give another key unless I move my stuff to new room.
I explained him that we just want to get some sleep in the cooled room and would go back to our room when we wake up. This lazy and very unfriendly guy constantly refused. It was 2 am in the morning and we had to drive another six hours very soon. This is against any customer friendliness. So I was forced to move our luggage. When I checked the aircon in the second room I had to notice that this one was broken too...
We slept in the room with more than 30 degree Celsius (s. picture)!
The next day I wrote a complain and gave it to the staff (s. photo). At the same time I requested a price reduction due to the faults/defects. The lady at the reception said that she will call the management. When I checked out she just gave me the invoice with the normal price. To my question, whether she had discussed the reduction, she confirmed and said the management would not reduce anything.
We are still very disappointed of the unprofessional behavior of the staff and the management. The only excuse we received was from a cleaning lady.
Though this hotel is a bit noisy with the road and the railway.We enjoyed our stay here.The staff were nice the rooms were fine and the wifi worked.We used the gym and it was good so was the sauna.With two restaurants beside it and the lake 5 mins away it is well placed
Great place, veeeeeery friendly staff, rooms are modern, clean and big. Had a balcony that could fit 10-20 people plus a nice view. It's true, showers are quite small but it worked for me. Free bike rent? Yes please! A.C. in each room, necessary with temperatures that high!Prices were reasonable and quite low, which was great! Would definitely come back,
Very noisy place located between busy street and railway. The hotel was only partly renovated and you can see the old parts here and there together with the new stuff and this spoils the general impression of the place. Although the bed was comfortable and the room was clean. Breakfast was too simple but eatable.
Grazie per aver condiviso la Vs esperienza.
Siete uno stimolo per migliorarci sempre.
A presto.
