I am re-posting my review of a year ago (Dec 2007). I am considering a trip to the Caribbean and am remembering my awful experience at Allegro Papagayo. While it is a fact that I was bitten by bed bugs at Allegro, it seems that I was lucky enough not to have brought any back to New York City with me. If I did -- though I NEVER actually saw one here or in Costa Rica -- they must have been eliminated by the draconian methods I took when I got back (washing everything that was washable, dry cleaning everything that was dry cleanable and freezing the rest in plastic bags on a balcony of a neighbor for several weeks). My mattress and pillows are all still encased in plastic and will remain so for at least another six months since bed bugs' eggs can live for 18 months. (Should I go through with my Caribbean plans, I'm thinking of taking a king size plastic mattress cover wtih me for peace of mind while sleeping.)
My main reason for re-posting this review is the unsympathetic reaction I received from Allegro when they were advised of the bed bugs in my room. They denied that the room was infested ("no one else complained") and took a "too bad" attitude about the whole thing. And, it's a pity, because I loved the pool and even liked my room,
Anyway, here is a REPRINT of my December 2007 review:
On Monday, 11/26/07, I arrived at Allegro Papagayo for four days of rest and recreation. Upon arrival, everything seemed to be as promised in all the material I had read about Allegro. The setting was magnificent and the spacious pool was lovely. The young staff was extremely friendly and made every effort to be helpful. I was booked into Room 329, in one of their many hill-side housing units.
Everything was fine until Wednesday morning, 11/28/07. I woke up with what seemed to be an itching rash around my neck and other parts of my body. I phoned the hotel paramedic and went down to see him.
The paramedic examined me and told me that I was having an allergic reaction; probably to the local mosquitoes. While many of the other guests complained about mosquito bites, I had spent most of my time in the pool and had not been bothered by them, as far as I knew. He gave me a shot (Clorotrimetron) to arrest the allergy, some pills of the same thing to take for 5 days and a cream (Betametazona) for the itch. My visit cost US$168.
My treatment and medication did not help: I continued to have itchy welts on my body; mostly on my arms, legs and neck. On Friday, 11/30/07, I checked out of the Allegro. I returned to my New York City Co-op apartment around midnight.
I immediately got on my computer to get more information on allergies from mosquito bites. In time, my research led me to insects, in general, and bed bugs, in particular. After reading about the bed bugs and seeing photos of people who had been bitten by them, I began to consider that such had been my fate. I then removed my luggage from my apartment and stored it a storage area in my building (where I keep my bike). The next day, I saw my personal physician.
After examining me, he confirmed that I had indeed been bitten by bed bugs. I phoned American Express to advise them of my experience at Allegro and encouraged them to phone the hotel so that the room could be inspected and quarantined or treated, as necessary.
I was hoping beyond hope that I had left the bugs in Costa Rica. But I was not so lucky. On Monday morning, I found what looked like small blood stains on my white bed sheets. Since then, my life has been a nightmare.
When I advised my co-op management of my possible problem, they put me in touch with the pest control company that we use. I was told that I had to dry clean and/or wash everything in the apartment. I was told to retrieve my bags from the storage area (which would also have to now be treated because I may have infected the area). I bought over 100 large plastic bags and tape to seal my clothing and my luggage. On Wednesday, 12/5/07, the president of the pest control company came to my apartment and confirmed that the blood stains were indicative of the presence of bed bugs. He advised me to continue bagging my clothing for dry cleaning and washing.
I am nearly done with the bagging. On Monday, 12/10/07, my apartment will be treated (but only if I have finished bagging everything). I will have to vacate the apartment for at least 4 hours after treatment.
I have never seen a bed bug (except on the Internet). I had never thought of a bed bug nor had I ever had any experience with them. Now, I have become a bit of an expert on the subject -- thanks to the Internet and testimony from friends and relatives.
To date, except for an email that I received from the employee of American Express whom I phoned to tell them about my problem (I requested the email), I have not heard anything from American Express or Allegro Papagayo. I plan to consult with an attorney to explore possible litigation for personal injury. But first, I am trying to eliminate any infestation in my home.
I am a 68-year-old seasoned traveler -- including the USA , the Caribbean, Europe, Canada and North Africa. I have never inspected a bed in all of my travels nor have I ever had such a problem before. But apparently, this is becoming a growing problem around the world and travelers are advised to be aware and take whatever precautions deemed appropriate (such as inspecting beds in hotel rooms upon arrival).
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- Also Known As:
- Allegro Papagayo Hotel Gulf Of Papagayo
- Allegro Papagayo Costa Rica
- Allegro Papagayo Gulf Of
- Allegro Papagayo Occidental
- Costa Rica Occidental
- Occidental Papagayo
- Allegro Papagayo Resort