We booked a junior suite online based on the beautiful photos on the website. We were very disappointed with room 104 as it does not resemble anything like the photos and description we had seen.
There is a distinct difference between the junior suites. Room 104 has limited sitting area and no table and chairs, four split levels and a 'bat cave' for a bedroom.
We would normally accept what is presented, however we had booked for four nights and travelled across the world to enjoy our holiday. We became aware that the other junior suites were larger and as per the website.
We approached the GM and informed him of our concerns and after some terse words he transferred us into room 105, which is what we expected and were very pleased.
To other travellers booking a junior suite, to avoid the same problem ask the question which room number have you been allocated.
The staff are fantastic and the location and views breathtaking.
- Free Wifi
- Breakfast included