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“6 night stay - holiday”

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Theofilos Hotel And Apartments
Ranked #9 of 13 Hotels in Petra
Reviewed 20 October 2017

Booked and paid for 3 months in advance to be told 2 days prior to our arrival (while we were overseas) that they were closed for the season. They agreed to let us stay we agreed to hot water at 8am daily and only 1 pool being open. We arrived. The room smelt from the drains. we had no housekeeping apart from the last night we were there where they changed the sheets and gave fresh towels. the shower head was broken, the bath leaked the bath water was brown. the mattress was to small for the bed frame ad the mattress was lumpy and uncomfortable. The blankets were dirty. our view from our verandah was an abandoned car on the property. oh how I could go on. some pics attached. very saddened and disappointed and this place and they rate it 4 star. - NOT and we stayed in the "new part" not the old hotel. they de frauded us of our money. Not providing a service as advertised and has paid for. She couldn't even turn on the hot water for our last morning. so no hot water on our last morning.

Room Tip: This is NOT a 4 star property
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  • Stayed: October 2017, travelled as a couple
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Thank Lisa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 91 reviews

Reviewed 3 July 2017 via mobile

As per the title this review is about the superior side of the hotel. My family and I had two excellent spacious rooms with adequate kitchenette. Rooms were clean and beds big. The pool is big and clean. The baby pool is also perfect. Cafe bar has a small selection of food and many drinks but we preferred to eat out. Hotel is ten min walk through cobbled streets to the village square, or you can walk down the main road towards the village gas station to avoid the cobbles! Bakery, restaurant (malhala) and couple of little shops very close by.

What makes this hotel stand out is the excellent customer service. All the staff were friendly and helpful. My little boy loved the affection he got from the staff.

Breakfast is basic and no equipment to keep eggs warm which is a shame. There's a coffee machine which I really liked.

My only constructive criticism would be that 1 baby high chair for the whole of the superior and classic hotels isn't enough. I would expect a hotel of this size to have at least two.

We would definitely return here.

Stayed: June 2017, travelled with family
1  Thank manchesterlulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2016

We (couple 50+) just returned from Theofilos Hotel at Pétra, Lesbos and had great stay at these premises. We stayed in a very nice specious studio (incl. kitchenette) at the Apolo building of Theofilos Superior. Initially we booked a double room at the Classic hotel but changed it to Superior upfront after I mailed the hotel for an upgrade. We got a very prompt reply from the friendly manager Dimitris (who speaks Dutch as well!) that we could have the upgrade to Superior for a modest surcharge that we paid after arrival. We didn't regret it! The Superior rooms/apts are really very nice. We checked the Classic rooms as well; they are smaller, have a bit dated furniture but really good beds and also have AC. However, for a modest surcharge you will have much more comfort at the Superior. Staff is very very friendly and make you feel most welcome. The lady at the Superior poolbar (Wula) is a true sweetheart and makes delicious dishes for very modest prices. We had lunch with her almost every day of our stay and she always did her utmost to serve us delicious food. Half a liter of good white housewine will cost you Euro 3,50......Housekeeping is very friendly and professional as well, fresh towels every day and daily cleaning service (except Sundays). Beds are very good, we had good sleeps every night and the AC works perfectly. Bathroom was OK as well, always plenty of hot water, and enough space. Both pools at Classic and Superior are very clean and so are the surroundings at the pools. Breakfast is good, plenty of choices and fresh baked eggs, scrambled eggs, cheeses, ham, melon, Greek yoghurt, cereals, French toast (baked the Greek way, very nice if you eat them with a bit of honey or jam), cakes. The only thing we didn't like was the coffee at breakfast (too weak and too salty to our taste) but Wula at the poolbar makes very nice (iced) coffees for a modest price. However, we advice the management to place a coffee or nespresso machine in the breakfast area that makes cappuccino, espresso etc. (against a charge for instance 2 Euro, I'm sure that many Dutch will use it). Distance to the seaside and the center of Pétra is a 8 minute walk only. Nearest ATM about 12/14 minutes walk. The walk to the center of Pétra is a pleasant occasion through some picturesque Greek streets/alleys. However, not so suitable for people that cannot walk properly due to the rugged and uneven pavement of the streets/alleys, but we enjoyed every walk to/from the center. Most of the Island population will greet you in a very friendly way. They truly appreciate if you greet them in their own language ("kali mera" during the day, "kali spera" after 5pm and "kali nighta" when you wish them good night). In Pétra you will find many nice restaurants, bars, terraces all against very modest prices. Our favorite restaurant (we went there 3 times!) was the Mermaid restaurant at the end of the boulevard (seaside). It's easy to find, when you walk down to the seaside then turn right at the sea and keep on walking for about 10/15 minutes and you will find the Mermaid (family)restaurant on you left at the seaside. Really fantastic (fish) food (ask for the catch of the day). Their red mullet together with their special rice (made by "la Mama" herself) is HEAVEN!. Prices are less then half the price we would pay for the same food in Holland and their white housewine is served for a price you would pay for a bottle of mineral water in any Dutch restaurant. Last but not least, the media did a lot of negative publications regarding the island of Lesbos (inconvenience due to fugitives) and this did hit their economy very hard. However, during our whole stay at Pétra and the tours we made to other villages we have not seen a single fugitive! We will certainly come back to Pétra AND to Theofilos Hotel. A big "thank you" to Dimitris, Wula, all friendly staff at Theofilos and to all nice Lesbos people who made our stay a most pleasant occasion!

Room Tip: Room 251 & 252 in the Apolo building (superior) are great. Have two balconies (front and back) s...
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  • Stayed: August 2016, travelled as a couple
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3  Thank Huibert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2016

We go for trip with our kids team and we reserved this hotel. In the site it looks nice but there is a trap........ Behind the photos you see of the new hotel with pool and nice colors there is another part of the very old hotel. It has a pool with no water and the building must be 40-50 years old . The rooms was very dirty the blankets have hair on them ,we have no hot water (they fixed later) ,in other rooms there is only hot water and no cold water. The food was not good and the coffee terrible. It was the worst hotel I ever been in my life....Real sorry for them ....

Room Tip: Don't stay there . If you have to stay only in the new building
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  • Stayed: May 2016, travelled with family
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2  Thank Amarandos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2016

Just spent two nights at the hotel and really enjoyed it. Got up in the mornings, went down to the gym, straight into the spa and to the restaurant area for a traditional/local breakie with my wife. Superb!!!! Traveled around the island during the day and I must say Petra and Molyvos is by far the best part of Lesbos. Loved the hotel with its modern rooms and the island. Will be spending a few more days in Plomari and Mytilini before heading back home.

  • Stayed: April 2016, travelled as a couple
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1  Thank Mikie2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Theofilos Hotel And Apartments

Address: Petra, Petra 811 09, Greece
Region: Greece > Northeast Aegean Islands > Lesbos > Petra
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 13 Hotels in Petra
Price Range: $54 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Theofilos Hotel And Apartments 3*
Number of rooms: 180
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Also Known As:
Theofilos Hotel And Apartments Petra, Lesbos, Greece

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