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Reviewed 27 April 2017

Stayed at the Eden with 4 Adults and 2 children (8 and 12). Had a fantastic holiday and everyone was delighted with the hotel. The staff were always on hand and helpful , food was good quality with plenty of choice. You get what you pay for and this is a 3* hotel so don't expect 5* (as you havent paid 5* prices). The hotel is near the Europa centre so there was plenty to do if you fancied going out of the hotel. Would definitely recommend this hotel to others but as I say don’t expect 5*. Fantastic value for money.

  • Stayed: October 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
4  Thank johnny060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlotta C, Asistente en el departamento comercial Altamar Hotels & Resorts at Eden Apartments, responded to this reviewResponded 14 July 2017

Good morning johnny060,

Thank you for choosing the Eden Apartments for your stay and for sharing your fantastic experience with us. It is with great pleasure that we are reading that our friendly and helpful staff, good quality food and position will make you re-visit us for the second time. As you mentioned, we are located close to the Europa Shopping Center where clients can choose from a large variety of restaurants and bars. We are satisfied when our clients enjoy their stay and your kind review lets us know that we are moving in the right direction.

Many thanks for recommending the Eden Apartments and we look forward to welcoming you back in the near future.

Kind Regards,

Carlotta

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Reviewed 26 April 2017

The apartment is good and suitable for elderly or families with kids would not recommend this hotel to couples only. Be aware for eledry theres a elevator then little stairs depends which apartment you getting. Not all aparments have seaview we had mountin view was ok booked last minute.

Good staff overall and its great to have a shop next to the hotell. Behind theres a smaller shopping area with resturants and stores and 3 other supermarkets.

I would not recommend all inclusive as you usually eat too much at breakfast and we usually do not eat lunch at all. The breakfast is as you would expect a hotel breakfast is (panncakes,eggs, bread,yougurts, and so on.

The lunch is nothing to cheer over when we did go and see what it was. The dinner was ok somedays. It was typical fries and meat or some stew sometimes. Dessert table was no good sorry had better.

If you wants to experience real spannish food and tapas do not choose all inclusive go out and eat. Just take breakfast. this was our first charter trip ever since we are used to travel alone and book alone before we got a kid. But after this trip we will not book full inclusive again in a hotell i think...

Keep in mind this hotel is located on the mountain and has nice views. But for a kids family we would have preferred to be closer to the beach our fault that we did not look up this before. If you chooce this hotell you stay often in the area but
Taxi is cheap takes about 5-8min down to the beach cost around 4-5 euros so my advice book many seeighting trips as you can get bored be in the same area. But for kids family it might feel relaxing beeing in the same spot by the pool?? im getting bored fast so thats on me.

pool is good you have to be a morning person to chooce best seats for your towels otherwise you end up have no seat at all. For us did not matter just saying i guess its charter is that way?
one thing i must complain about is you must pay for tv channels Air condition and wifi.
one night without air condition i felt i was burning up after we payed and got it was heaven. Leave no food out ants will be there directly even if the aparment are really clean good by the staff.
overall check in went superfast and checkout and friendly staff. Good hotell overall you getting what you paying for.

  • Stayed: April 2017, travelled with family
    • Value
    • Cleanliness
    • Service
4  Thank JessicaN1184
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlotta C, Asistente en el departamento comercial Altamar Hotels & Resorts at Eden Apartments, responded to this reviewResponded 24 July 2017

Good afternoon Jessica N,

Many thanks for choosing the Eden Apartments and for the valuable review you posted on TripAdvisor. We are glad you enjoyed the breakfast at the restaurant and the friendliness of our staff. Kindly note that we appreciate your comment about the all inclusive package and we would like to underline that it is suitable for clients who prefer to relax at the pool or at the solarium (Adults only) for their entire stay. Nevertheless for more adventurous guests would be better an half board basis of a Bed & Breakfast one. Fortunately, at the Eden Apartments, we offer a wide variety of booking options in order to satisfy each clients' need. We are happy you appreciated the view that our location offers and thank you for specifying that there are lots of taxis available to reach the beach and the center of Puerto Rico. Finally, we will share your comment about the extra charges for the WiFi and the TV Channels with the concerned department in order to find the solution to better satisfy our clients. It is thanks to comments like yours that we keep on improving the quality of our Hotel!
Thank you again for your time and we really hope to welcome you back once again.
Kind Regards,
Carlotta

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Reviewed 19 April 2017

This hotel/apartments were perfect for our holiday. We had a one bedroom apartment that was only recently renovated.

Each room in the apartment was spacious and catered for all our needs, the apartment also had a private balcony with lovely sun loungers which were perfect for relaxing on if you did not want to be around the pool.

The only thing i would say is the apartments do not have air con you need to rent these from reception at an extra cost.

The complex is very well maintained, pool area was clean and staff were friendly. We did not spent much time at the pool but there was music and games all through the day. We had food in the complex once, it wasnt great. We ate out most days or made our own lunch in the apartment.

The complex is a 5 min walk from some bars, shops and restaurants and a 5 min taxi journey away from the main area.

I would definitely return to these apartments.

Room Tip: Make sure room is newly refurbished
  • Stayed: August 2016, travelled as a couple
    • Location
    • Rooms
    • Service
6  Thank Elaine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlotta C, Asistente en el departamento comercial Altamar Hotels & Resorts at Eden Apartments, responded to this reviewResponded 6 July 2017

Good morning Elaine K,

Thank you for choosing the Eden Apartments for your stay and for posting this great review on TripAdvisor.
It is our pleasure to read that you enjoyed your stay and that our well-maintained complex with its clean pools and friendly staff made you willing to come back to visit us. Kindly note that we have recently completed the renovation process of the Hotel so that now, all of our rooms and public areas are refurbished. Please note that we appreciate your comment about the food and we are currently detecting the possible causes of it. Moreover, thank you for mentioning that the apartments do not have Air Conditioning; clients can find a ceiling fan instead of it or hire an Air Conditioner at the reception.

Elaine K, thank you for the perfect rating left and we look forward to welcoming you soon back.

Kind Regards,

Carlotta

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Reviewed 18 April 2017

  • Stayed: April 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Carlotta C, Asistente en el departamento comercial Altamar Hotels & Resorts at Eden Apartments, responded to this reviewResponded 15 June 2017

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Reviewed 11 April 2017 via mobile

Clean apartments and spotless complex. Stayed on a self catering basis and didn't eat on site so not able to comment on the food. Did have some drinks from the bar but not enjoyable at all. Again didnt stay in for evening entertainment but having been to Rico for a number of years we know alot of the acts and all are enjoyable with probably the only exception being animal / bird acts. All staff that we encountered were extremely polite and hospitable. Nice and close to the Europa which is why we chose this. Would possibly stay here again if we decide to do self catering again

Stayed: March 2017, travelled as a couple
7  Thank jenny s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlotta C, Asistente en el departamento comercial Altamar Hotels & Resorts at Eden Apartments, responded to this reviewResponded 6 July 2017

Dear jenny s,

Thank you for choosing the Eden Apartments once again and for posting your review on TripAdvisor. We are glad you spent a great time with us and really pleased to read that you appreciated the hospitable manners of our staff. As you mentioned, the Eden Apartments is located in front of the Europa Shopping center and this allows our clients to easily reach bars and restaurants.

jenny s, we thank you once again for your time and we hope you will come back to visit us soon.

Kind Regards,

Carlotta

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