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Reviewed 12 August 2019 via mobile

Not long home after a 2 week stay at the Montebello apartments and they were just what we were looking for in a self catering apartment. We arrived late at night the receptionist was very quick and efficient in checking us in and giving us all the information we needed, directed us to our room using the little map. The studio apartment was great just for the 2 of us had everything you would need, fridge with small freezer box, kettle, toaster and plates, cups /glasses, cutlery and utensils more than enough to make a breakfast lunch snack etc. Onsite supermarket was really handy for day to day things fresh bread etc. Pool opened at 10am which I found great as there was no one getting up at the crack of dawn to put out towels!! Everyone just had to wait until it was open fab idea
We stayed in room 416 which is one level down from the pool and a few steps away from the side gate down a few steps (100) which takes you straight to the commercial centre, beach and all the restaurants absolutely spot on for location. I know many people will think that’s a lot of steps but it doesn’t feel that bad going down coming back up is another story but taxis are so cheep €2-€4 depending on the time of day worth every penny lol. We ate in the pool bar a few times and honestly can say we never had a bad meal and very reasonably priced, the 2 women who served us were helpful and polite. Happy hour at the bar was fab too 2-4-1 on some drinks. The only advice I would give is the pool does get busy at the weekends as lots of Spanish families come but never stopped us getting a sun lounger and was lovely to here all the kids having fun. Also you have to pay for T.V €16 for a week. Free WiFi for 2 devices is a bonus. Huge balcony too. We had a late flight home too and asked if we could keep our room on, we were able to keep it until 2 which was a big bonus there is also a guest shower room you can use to freshen up and you can leave your luggage at the reception all these little things make a huge difference. One last thing the cleaners are fab they come in 5 out of the 7 days and clean empty bins make up beds fresh towels every other day changed beds 3 times over our 2 week stay. All in all fabulous holiday and have already recommended the montebello to family members.

Date of stay: August 2019
4  Thank Lynndickson
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 7 August 2019 via mobile

We recently stayed at the Montebello Apartments in Puerto Rico Gran Canaria. The Apartment was very nice, well equipped and very spacious. The staff were very helpful and looked after us well. The pool was good size and clean. The apartments were close to the town, beach and restaurants. We would definitely stay again in the future.

Date of stay: July 2019
Trip type: Travelled with family
4  Thank Nathan N
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Servatur, Recepcionista at Servatur Montebello, responded to this reviewResponded 7 August 2019

Dear Nathan N, thank you so much for rating Servatur Montebello with a 5/5. It means you enjoyed your stay with us, which makes us very happy. We are glad to know that our facilities fit you. Our team is constantly working to offer a lovely place to spend your holidays. It is fantastic that you have already decided to come back. Do not hesitate to contact us if we can do anything for you. We are always at your disposal.




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Reviewed 3 July 2019

Room tip: Ear plugs for the noisy night clubs
Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Servatur, Recepción at Servatur Montebello, responded to this reviewResponded 3 July 2019

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Reviewed 3 July 2019

We were here for 2weeks 6th to the 20th June and on my 6th day l fell and broke my ankle there couldn't do enough for me the guy at reception even loaned me his chair so my friends could wheel me to my room and also arranged a chair for shower and got me a wheelchair they did everything possible, food good at the pool bar and rooms were cleaned every day, thank you all for my lovely stay.

Room tip: Everything you need.
Date of stay: June 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
3  Thank etheley
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Servatur, Recepcion at Servatur Montebello, responded to this reviewResponded 3 July 2019

Dear guest:

Thank you very much for your wonderful review. This works as a huge motivation for ServaturMontebello staff.

Regards
Luis Basalo

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Reviewed 21 June 2019

This was our 6th stay at Montebello and it never lets us down. We have now stayed here all 6 of our trips to Gran Canaria over the last 9 years.
The hotel and apartments are spotless, there is a shine off the floors. The bed linen is good quality and changed mid stay. The rooms are cleaned 5 days out of 7 and new towels, toilet rolls provided.The ground staff are continually tending to the flower beds and cleaning the pool at end of each day.
The small bar is friendly with great breakfast and evening snacks/meals.
The view from the high level apartments, particularly at night is truly stunning looking over all of Puerto Rico and its beautiful bay.
I cant wait to go back again.

Room tip: Level 7 to 9, rooms 1-6
Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank Will2440
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Servatur, Front Office Manager at Servatur Montebello, responded to this reviewResponded 28 June 2019

Dear Will2440,

Thank you so much for rating Servatur Montebello with a 5/5. It means you enjoyed your stay with us, which makes us very happy.

We really appreciate your kind words regarding our clean service. All our team work with enthusiasm everytday to make our guests feel at home.

As you mentioned, our beds are truly comfy. The rest of our guests is one of the most important aspects for us.

We are glad to know that our facilities fit you. Our team is constantly working to offer a lovely place to spend your holidays. Thank you so much.

We would love to welcome you for your 7th time in Servatur Montebello.

Kindest regards

Servatur Montebello

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