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All reviews infinity pool self catering nautical theme watching the boats gran canaria kids club lovely hotel floor overlooking reception staff higher floor amazing views sea view great holiday sun loungers shopping centre cleaned every day balcony
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Reviewed 11 October 2021

I booked this hotel on the hotel website and the system glitched and I ended up the two bookings. I rang the hotel asking to cancel and they said they would ring back and they never did. Awful customer service.The issues is still not sorted.

Date of stay: October 2021
Trip type: Travelled as a couple
1  Thank A4418RFjanek
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Recepción Marina Suites, Director General at Marina Suites Hotel, responded to this reviewResponded 12 October 2021

Dear A4418RFjanek,

Thank you for your comment. We do our very best to sort all requests as soon as possible. Therefore we truly apologize for any inconvenience we might have caused you.

Please send us an email to hello@marinagrancanaria.com with your booking reference in order to review your matter today.

Best regards,
Jan Hernandez
Reception Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2021 via mobile

We spent two weeks alternating between the pool and the beach (the beach was 10 minutes away and was great). An incredibly relaxing holiday.
The suite was large and to a high standard and very well designed. It was cleaned every day which was an unexpected bonus.
All the staff were very polite and attentive.
The pool area was always clean and well maintained. Special mention to Veronica, one of the lifeguards. Her work rate was outstanding, continually helping people, cleaning, tidying things as well as ensuring people weren't drowning. Her performance and attention to detail was very impressive considering her age and the fact that she was seemingly unsupervised. (There was a policy of not reserving sunbeds at the pool but apart from some valiant efforts on Veronica's part this was not adhered to. Personally I think would have the rule and enforce it or don't have it).
Two really good restaurants in the "old" shopping centre: Miami Steakhouse (best steak I have ever eaten) and Pinnochios.
Great hotel, impressive staff team.

Date of stay: October 2021
Trip type: Travelled as a couple
Thank 539daveg
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Recepción Marina Suites, Director General at Marina Suites Hotel, responded to this reviewResponded 8 October 2021

Dear Dave,
Thank you so much for trusting Marina Suites to spend your holidays in Gran Canaria and, for taking time of your value time to give an amazing review like this.

It is amazing to read words like yours, we are so glad to know that our continuous effort is really considered for our guests.
Thank you for your lovely words to our staff and specially to Veronica (we are going to show her this review) :)

We really hope that you come back soon to keep enjoying together.
Love regards,

Wesley Caballero
Front Desk & Social Media

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Reviewed 4 October 2021

We have just returned. Everything about the hotel was just perfect. Our room was on the 7th floor overlooking the marina and the resort. The apartment was spacious, decorated in a nautical theme and was well equipped. It was cleaned every day and fresh towels provided. A select room gives you a room on the higher floor and was nice. The infinity pool overlooks the sea and was really lovely. Pool towels are provided and can be changed when you choose. The whole hotel was immaculate at all times. The position of hotel is ideal. On the flat and close to the beach and restaurants, a short walk to shopping mall.
All the staff were brilliant and extremely helpful. We arrived late on a Saturday and the gentleman on reception (sorry didn’t get any names) had a lot of guests to book in but he was absolutely charming and still found time to offer us a Prosecco!! Again a young male receptionist helped us print out vaccination forms etc for the return journey. Can’t thank them enough. Would definitely stay there again, would I recommend it YES and YES.

Room tip: Higher floors are probably better and overlooking marina
Date of stay: September 2021
    • Cleanliness
    • Service
Thank AnnCollier
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Satocan Hoteles, Director General at Marina Suites Hotel, responded to this reviewResponded 5 October 2021

Hello Ann!

Thank you for choosing Marina Suites as your holidays hotel in Gran Canaria and for taking part of your time to share with the world the experience you lived with us.

We are so happy to know that you enjoyed a lot and you loved our suites, with their decoration and views. Also is good to know that you liked our Infinity Pool and the serve we gave you.

I am going to tell our receptionist that you are so happy with their hospitality :)

Looking forward to your next stay.

Warm regards,
Wesley Caballero
Front Desk & Social Media

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Reviewed 3 October 2021

We stayed here in 2018 and have been wanting to return, but obviously Covid halted this. However, I have just booked to go back to Marina Suites for a week with my husband in 10 days' time - I am so excited!

This hotel is absolutely gorgeous. The staff are friendly and courteous - very professional - nothing is too much trouble for them.

The rooms are spacious and clean, with a lovely nautical theme. We are teachers so could not afford a fancy room as we have to go during school holidays, which is more expensive. But the basic room we had was still excellent! The bed was comfy and we slept very well. The air con worked well too. My tip is to go for a higher floor to get a better view of the sea.

The breakfast is delicious, with freshly squeezed orange juice available. It is lovely being able to look at the ocean while eating - the hotel is cleverly designed.

The infinity swimming pool is one of the best memories I have of my holiday here - it's amazing!!!

To sum up, definitely book this hotel - you won't regret it! :-)

Room tip: The high rooms get the best view of the sea.
Date of stay: October 2021
    • Value
    • Location
    • Service
1  Thank NormaAitken
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Satocan Hoteles, Director General at Marina Suites Hotel, responded to this reviewResponded 3 October 2021

Dear Lliketor,

Thank you so so much for this amazing recommendation with this kind words to us.

We are so happy to see people like you that always have time to give us a nice review and a perfect recommendation to future guests.

Hoping to welcoming you once again to share a wonderful stay together,

Love regards,
Wesley Caballero
Front Desk & Social Media

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Reviewed 3 October 2021

Our second visit, should have been third,( last year’s cancelled),
Still as beautiful as we remember, the views of the Marina are just fabulous the hotel has always been the cleanest we have ever stayed in but it’s even better if possible, everyone wears masks which I found to be very reassuring and hand sanitisers dotted all over,
I am a smoker and found no issues at all, smoking is allowed on balconies, I am 100% in agreement with no smoking around the pool or walking around, there is the best smoking terrace ever where you have a man amazing view.
Food has always been great and you are greeted with a lovely smile at breakfast, Juan always makes an extra effort to make you feel special, Carol on reception was so helpful with booking our tests and always made time to stop and chat and to make sure we were okay and having a good time, what a credit to the hotel she is,thank you to Wesley and Jan for printing out our forms, after we made a mistake with them,
A huge thank you to everyone at Marina Suites for an another amazing stay,

Date of stay: September 2021
Trip type: Travelled as a couple
Thank NikkiM2350
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Satocan Hoteles, Director General at Marina Suites Hotel, responded to this reviewResponded 3 October 2021

Hello Nikki,

Thank you for choosing us to spend your holidays at Gran Canaria and for taking time to share the experience you lived onboard.

It is so good to read reviews like this and so comforting to know that you loved our hotel and our safety procedures. I will tell Carol, Jan and me (Wesley) that you loved their special attention :)

See you soon, take care

Wesley Caballero
Front Desk & Social Media

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