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katymary45
Edinburgh, Scotland

A most welcome return!

5.0 of 5 bubblesReviewed 31 Jan 2023
Well! It was definitely wonderful to be back in the Marina Suites for last two weeks of January. Our last visit here had been November 2018 - and a lot had intervened (not least the pandemic) to prevent my husband, Andrew, and me from returning sooner. This current visit would be either our 12th or 13th stay here. It was like home from home for us.
Indeed we were guests so regularly there that we would get a complimentary upgrade to the upper floors - 8 or 9 - and I did request that this time too - by email - using all the charm and powers at my disposal - to no effect! 😁 No worries! We were given a 5th floor suite 517 - right in the middle - overlooking the marina. It was fine! These suites are enormous and wonderfully appointed. First room to greet a guest (off a long hallway) is a good sized bedroom, large bed, hanging rails either side of a wardrobe with safety box in; a small table at one side of bed and a large, round table at other side (table lamp on it). Sockets for charging appliances at either side of bed and individual, bendy reading lamps at each side too. This room also includes a standard lamp and a basket chair. In the wardrobe can be found an iron and there is a really small ironing table hanging on the clothes rail.
Next - the bathroom, with wash hand basin, bath with shower, toilet, hairdryer. Toiletries are attached to wall for basin and hair and shower gel on wall next to shower.
The main area of the suite consists of the lounge with sofa and easy chair. A shelf set running along one wall, containing a table lamp and television. The wall opposite also has a taller set of shelves which hold most of the crockery, glassware etc for the kitchen, dining area of the lounge.(although this only uses up about a third of the shelf space). There is a fridge, toaster, microwave, coffee machine and electric kettle. There is also a two plate electric hob with extractor hood above. And the sink, of course. There are pots and pans, cutlery etc in the drawer and cupboard beneath the work surface/breakfast bar.
There is a variety of thematic art pieces on the walls in the lounge and bedroom - all to do with the sea! The whole decor of the suite is quirky, not in anyway like a traditional hotel, and to me very, very appealing.
The last bit of living space is the balcony - with a sturdy metal dining table and 4 chairs - and two balcony easy chairs. All very roomy.
However - no matter how attractive and appealing the suites are - a hotel of any description is only as good as the personnel who work there - from the minute a guest registers at reception - all the way through to those who cater for guests at breakfast, lunch, dinner, and those who maintain the suite on a daily basis. I know I’m only speaking for myself but every single member of staff we dealt with - without exception - were just wonderful. Pleasant, friendly, helpful, caring, respectful- nothing too much trouble.
Let me give a shout out to the following:
Jorge - the director
Jose - the assistant director
Victoria and Daysan (amongst others) on reception.
Laura - a lovely young woman who encourages guests to try gentle yoga, and aqua exercises, and serves up tasty tapas and pink bubbly on a Wednesday afternoon at the director’s hosting party for guests. All welcome.
Dianna - our regular room steward - always cheery - always leaves the room immaculate - a sweetheart.
Anibel, Judith, Anily, Nico, Roberto, Omar at the alfresco restaurant on 1st floor where we had breakfast every morning - looking out over the Atlantic.
But I reserve very special mention for two, very dear, young men in this restaurant, who, over the years, we have come to know a little bit - Juan and Tony. They are the senior waiters here - and as soon as I see them again - it’s like being home from home. I just love them to bits. They feel like my ‘Gran Canaria family’ . They both epitomise the best of the ethos of the Marina Suites to me - friendliness, kindness, caring, - always ensuring that guests receive the very best experience on their holidays.
Och I could go on and on. Thank you everyone at the Marina suites - once more we had a lovely time and it was good to be back.
Date of stay: January 2023
Room Tip: 5 th floor or higher - somewhere in the middle.
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Satocan Hotels, Atención al cliente/recepción at Marina Suites Hotel, responded to this review
Responded 31 Jan 2023
Dear Katymary45,

First of all we would like to thank you for dedicating your precious time to share your Marina experience with us. A special thank you for the top scores you have given us!

We feel very honored to have you back in board with us, thank you very much for your loyalty to choose Marina suites again for your holidays. We would like to mention that it has been such a pleasure to read a review like yours and as it is so informative is surely helpful for the other travellers seeking for information.

Regarding the requests, we would like to point out that we always try to do our best to fulfill the wishes of our guests but we never cannot guarantee anything as they depend on the availability of the moment. However, we are glad that you were satisfied with the suite given to you. It is such a pleasure that you have liked our spacious suites and consider the decoration appealing to your taste.

And very big thank you for the comments regarding our staff. There is nothing more important to us than the guest satisfaction, and our staff work very hard to create unique holiday memories to all our lovely guests. Letting us know that we have succeeded in that, is the best reward to us all. We will make sure to share your comments with the whole crew. especially with all the people you have mentioned, they will be very grateful and happy!

We are looking forward to see you soon again on board with us here in Marina Suites, you are more than welcome.

From Marina Gran Canaria with love,
Jenni
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 21 January 2023 via mobile

We had an excellent stay. Very good service from the staff. We broke some glass in the room and after calling the reception someone came and cleaned it up in 5 minutes. Very impressing. We would definitly recommend to others.

Date of stay: January 2023
Trip type: Travelled with family
Thank rasmush0ugaardn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Recepción Marina Suites, Director General at Marina Suites Hotel, responded to this reviewResponded 21 January 2023

Hello Rasmush0ugaardn,

Thank you so much for taking time to write this wonderful review.

For us is always a pleasure to take care of you and make you feel as comfortable as possible.

Looking forward to seeing you soon,

Ciara

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2023 via mobile

Asked for a room as high up as possible for a view and was given a first floor room. Room was opposite the kids club. I'm sure there were lots of families with kids who would have preferred this that were staying at the hotel so not sure why they would put us there. We are a mature couple so not interested in a kids club. We came on holiday to relax. Rooms were not cleaned until after 3pm most days so if you want to relax and have a sleep in the afternoon it was difficult. Just asked the staff to go away some days so we could relax and get an afternoon nap .Lovely room and pool area. Staff are nice and friendly but the hotel really need to think about how they organise and allocate their rooms.

Room tip: Avoid the first floor opposite the kids club
Date of stay: January 2023
Trip type: Travelled as a couple
Thank susan m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Recepción Marina Suites, Director General at Marina Suites Hotel, responded to this reviewResponded 14 January 2023

Hello Susan,

I would like to thank you for taking your valuable time to share your Marina experience with us.

I am happy to read that your overall stay at Marina Suites was good. It is great to read that you liked the installations, as well as the pool area.

However, I am sorry for any inconvenience you may have had during your stay with us. Regarding the rooms, there are different types of rooms located on different floors of the building. So we allocate our guests depending on the type of room they have booked. And this also depends on the availability of the rooms of each season.

Your kind words about the staff are so much appreciated. I will send your gratitude to the entire team.

We're looking forward to meeting you again soon!

Kind regards,
Vanessa
Reception Department.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2023 via mobile

What a lovely hotel. Our room was bright and spacious with a view of the harbour. Lovely spot.

Food in restaurant was nice. Infinity pool a delight.

Staff could not have been more helpful and friendly.

We had a great week. Location was really great for a stroll into town.

Date of stay: January 2023
Trip type: Travelled as a couple
Thank helenb491
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Satocan Hotels, Atención al cliente/recepción at Marina Suites Hotel, responded to this reviewResponded 12 January 2023

Hello Helenb491,

Thank you for such a wonderful review!

I'm extremely happy you spent your holidays with us! It's great to read your Marina Experience was amazing, as you enjoyed our installations, the restaurant, and the pool. We, the staff, are always trying our best in order to make your holidays unforgattable. We appreciate your nice words.

Looking forward to seeing you again soon!

Kind regards,
Vanessa
Reception Department.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2023

Fantastic rooms, great service excellent location
Fantastic appartments , great views, lovely pool and adults only area. Great base for exploring Morgan area.
Good service and great staff. Would recommend

Date of stay: January 2023
    • Location
    • Rooms
    • Service
Thank TravellerW2_10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Satocan Hotels, Atención al cliente/recepción at Marina Suites Hotel, responded to this reviewResponded 10 January 2023

Hello Sailors,

Thank you so much for taking your time to share your experience.

We are happy to read that you enjoyed our room and location.
Also, it is a pleasure to know that you liked the view as well as our pool area.

We are so looking forward to welcoming you back,

Best regards,

Lola, Reception.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2023

Stayed here for a week booked with TUI Christmas week.
We had room 321 lovely harbour view quiet room or should I say rooms very spacious and comfortable, we had prosecco when we arrived and a lovely welcome, also prosecco in our room and sweets lovely touch. The infinity pool is amazing beautiful outside area as well lovely Hotel can't fault at all.
The only criticism I have is when enquiring about breakfast one morning the lady on reception wasn't helpful at all so we didn't book or eat there at all that put us off, luckily there is an amazing place for Breakfast near by and there is loads of eating places within walking distance. We did use the bar facilities a few times there.

Date of stay: December 2022
Trip type: Travelled as a couple
Thank angelaoW5540AA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Satocan Hotels, Atención al cliente/recepción at Marina Suites Hotel, responded to this reviewResponded 8 January 2023

Dear angelaoW5540AA,


what a pleasure to know you had a lovely time with us at Marina Suites! We are so happy to see you have enjoyed our facilities and that your satisfaction with the room' comfort has been as we expected.
Our team works so hard to make you feel as pleasant as possible during your stay here,, so that you highlight the lovely welcome we gave to you make us so proud.

Undoubtedly, we appreciate the time taken to share your review with us and we hope to welcome you back soon again!


Kindest regards,
Dayron - Front desk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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