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“Oh dear ! ”

Tea Kiosk Cafe & Grill
Price range: US$6 - US$20
Description: Whether you’ve been relaxing in the pools or racing down the SuperBowl, the Tea Kiosk Café & Grill is the perfect spot to take a break and grab some refreshments. Based in the original Government Tea Kiosk (opened in 1904), the Tea Kiosk Café & Grill offers casual dining options both indoors and on the outside decks. There’s something to suit everyone’s tastes, including hearty local fare, a variety of international family favourites and an array of mouth-watering pizzas made fresh in our authentic pizza oven. Along with our main menu there’s a breakfast menu and one designed especially for the kids, while an assortment of snacks cater to those who want to hurry back to the fun and excitement of the pools as quickly as possible. Of course, there’s also a full range of hot and cold drinks, and a delicious selection of ice creams and ice blocks. So if you fancy some hot food after the hot pools or a cool sip after a long dip, swing by the Tea Kiosk Café & Grill and dive on in!
Restaurant details
Description: Whether you’ve been relaxing in the pools or racing down the SuperBowl, the Tea Kiosk Café & Grill is the perfect spot to take a break and grab some refreshments. Based in the original Government Tea Kiosk (opened in 1904), the Tea Kiosk Café & Grill offers casual dining options both indoors and on the outside decks. There’s something to suit everyone’s tastes, including hearty local fare, a variety of international family favourites and an array of mouth-watering pizzas made fresh in our authentic pizza oven. Along with our main menu there’s a breakfast menu and one designed especially for the kids, while an assortment of snacks cater to those who want to hurry back to the fun and excitement of the pools as quickly as possible. Of course, there’s also a full range of hot and cold drinks, and a delicious selection of ice creams and ice blocks. So if you fancy some hot food after the hot pools or a cool sip after a long dip, swing by the Tea Kiosk Café & Grill and dive on in!
Reviewed 4 March 2018 via mobile

All of us had the Nachoes and found them very tasty. We bought pizzas but when we ate them we were very disappointed. They looked nice but the taste was disappointing. Very expensive considering their small size and poor quality. I could get a better and cheaper pizza from an outside restaurant in hanmer springs.

Thank northenlad2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6 - 10 of 27 reviews

Reviewed 12 February 2018

The hot pools were great and we had such an amazing time, but when we went to the Kiosk for something to eat the staff were unfriendly didn't acknowledge us even though we were the only two there and when we went to order, the male waiter was very unfriendly.
The food was no improvement from the service, after having grey chicken nuggets with plain fries. The nuggets then disagreeing with me and making me very very sick.
Very disappointing

    • Value
    • Service
    • Food
Thank tihstaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marketing_HSTPS, Guest Relations Manager at Tea Kiosk Cafe & Grill, responded to this reviewResponded 20 February 2018

Hi tihstaf

Thank you for your feedback. We genuinely appreciate hearing from our customers as it helps us shape our business.

We’re glad you had a great time in our thermal pools, but are disappointed to hear of your experience at the Tea Kiosk. It is certainly not the experience we strive to provide for our valued customers.

We will speak to our staff, and if needed provide extra training. We take our food safety and preparation very seriously, and work to the highest standards, so we are concerned to in regards to the latter part of your feedback.

We would like to investigate further if you are willing to make contact with our team. Please email us at justine@hanmersprings.co.nz

Kind regards Hanmer Springs Thermal Pools and Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2018

I have never been so excited to write a good review for a very long time up til now..

Shaswat, one of the staff is an asset to this Cafe. His customer service is exemplary, very accommodating and very attentive to customer’s needs, you don’t even need to ask him for stuff.

The place is overlooking hot pools so inside has an amazing view, the menu has a lot of options.

We are definitely coming back..

Thank you so much!!! ;)

    • Value
    • Service
    • Food
Thank rosejennifer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 January 2018

After the family had a lot of fun at the pools, we were hungry and this restaurant was fantastic, hot fresh meals were prepared and generous servings were given as well.
A bit overpricey but well compensated by the generous servings and conveniently located in the pools area. thoroughly recommend,

    • Value
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    • Food
Thank Viraj L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2018 via mobile

Everything is perfect in this place but the cafe staff is very rude. Don’t know what his arrogance all about.
Not only us there were other people in the queue were upset with his attitude.
He ruined our day. He don’t deserve to be in the hospitality industry. Becoz he’s not hospitable at all. He should go back to school to learn basic manners.

Thank Pallom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shane_Adcock, Marketing Manager at Tea Kiosk Cafe & Grill, responded to this reviewResponded 8 January 2018

Hi Pallom,

Thank you for taking the time to post your feedback and our apologies that your experience was not a good one. We will talk to the staff member involved. We would also like to talk to you directly, to get more detail on the situation. If you are happy to talk to us directly could you please contact me at shane@hanmersprings.co.nz or by phone on 0800 4 HANMER.

Once again, our apologies for your experience in our cafe.

Regards,
Shane Adcock
Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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